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Hotel Hacienda Paradise

3.5 star property
Travelers find paradise just steps from Playa del Carmen's beach and shopping, with rejuvenating spa treatments and poolside breakfast to start each day

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Tucked away near Quinta Alegría Shopping Mall and Playa del Carmen Main Beach, Hotel Hacienda Paradise by BFH offers a serene retreat. Unwind with spa services like a hot stone massage or facial, then enjoy continental breakfast at the poolside restaurant Coloretta. With free WiFi in public areas, an outdoor pool with sun loungers and multilingual staff on hand.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Double Room Standard

Premium bedding, in-room safe, individually decorated

Double Room Standard

  • 18 sq m
  • Sleeps 2

View all photos for Deluxe Room

Premium bedding, in-room safe, individually decorated

Deluxe Room

Highlights

Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Blackout curtains
Ceiling fan
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Balcony

Premium bedding, in-room safe, individually decorated

Room, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Blackout curtains
Ceiling fan
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room, Balcony

Premium bedding, in-room safe, individually decorated

Quadruple Room, Balcony

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Blackout curtains
Ceiling fan
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Poolside

Premium bedding, in-room safe, individually decorated

Room, Poolside

8.2 out of 10
Very good
(10 reviews)

Highlights

Garden
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Blackout curtains
Ceiling fan
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Quadruple Room, Poolside

Premium bedding, in-room safe, individually decorated

Quadruple Room, Poolside

Highlights

Garden
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Blackout curtains
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Room

Premium bedding, in-room safe, individually decorated

Basic Room

Highlights

Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Blackout curtains
Ceiling fan
Rainfall showerhead
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Standard

Premium bedding, in-room safe, individually decorated

Double Room Standard

  • 30 sq m
  • Sleeps 2

View all photos for Twin Room Standard

Premium bedding, in-room safe, individually decorated

Twin Room Standard

  • 30 sq m
  • Sleeps 2

View all photos for Double Room Standard

Premium bedding, in-room safe, individually decorated

Double Room Standard

  • 35 sq m
  • Sleeps 2

View all photos for Twin Room Standard

Premium bedding, in-room safe, individually decorated

Twin Room Standard

  • 35 sq m
  • Sleeps 2
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About the area

Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Hotel Hacienda Paradise is in a shopping district and near the beach. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Quinta Alegría Shopping Mall and Quinta Avenida. Don't miss out on a visit to Xcaret Eco Theme Park.
Visit our Playa del Carmen travel guideOpens in a new window
Map
Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 6 min walk - 0.6 km
  • Central Square - 8 min walk - 0.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪McCarthy's Irish Pub - ‬1 min walk
  • ‪Euro Grill - ‬2 min walk
  • ‪La Vaca Gaucha - ‬2 min walk

About this property

Hotel Hacienda Paradise

Hotel near Quinta Avenida
Located close to Quinta Alegría Shopping Mall and Playa del Carmen Main Beach, Hotel Hacienda Paradise provides free continental breakfast, a terrace and a library. Treat yourself to spa services, such as a sports massage, reflexology or a facial. The on-site restaurant, Coloretta, features a poolside location and breakfast. Free WiFi in public areas and a bar are available to all guests.
Other perks include:
  • An outdoor pool, along with sunloungers and pool umbrellas
  • Bike hire, express check-out and concierge services
  • ATM/banking services, beach towels and a 24-hour front desk
  • Luggage storage, tour/ticket information and a front desk safe
  • Guest reviews say great things about the helpful staff
Room features
All rooms are individually furnished, and have comforts such as premium bedding and laptop-friendly workspaces, in addition to perks such as air conditioning and safes.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • HDTVs with cable channels
  • Wardrobes/cupboards, art supplies and ceiling fans

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available from 10:00 AM to 10:00 PM (MXN 150 per day)
  • Street parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Coloretta

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • Art supplies
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • HDTV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: MXN 150 per day (16 ft away; open 10:00 AM to 10:00 PM)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property

Property is also known as

Boutique Paradise
Hacienda Boutique Hotel
Hacienda Paradise
Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel
Hacienda Paradise Boutique Hotel Playa del Carmen
Hacienda Paradise Boutique Playa del Carmen
Hacienda Paradise Hotel
Hotel Boutique Hacienda
Hotel Hacienda Paradise
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel Xperience Hotels
Hacienda Paradise Boutique Xperience Hotels Playa del Carmen
Hacienda Paradise Boutique Xperience Hotels
Hotel Hacienda Paradise Hotel
Hotel Hacienda Paradise by BFH
Hotel Hacienda Paradise Playa del Carmen

Frequently asked questions

Does Hotel Hacienda Paradise have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 8:00 PM.

Is Hotel Hacienda Paradise pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Hacienda Paradise?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Hotel Hacienda Paradise?

Checkout is at noon.

Where is Hotel Hacienda Paradise located?

Located in Downtown Playa del Carmen, this hotel is steps away from Quinta Avenida and Quinta Alegría Shopping Mall. Mamitas Beach and Playa del Carmen Main Beach are also within 10 minutes.

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Reviews

Hotel Hacienda Paradise Reviews

8.2

Very good

8.6

Cleanliness

9.2

Location

8.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 266 out of 572 reviews
Rating 8 - Good. 171 out of 572 reviews
Rating 6 - Okay. 71 out of 572 reviews
Rating 4 - Poor. 27 out of 572 reviews
Rating 2 - Terrible. 37 out of 572 reviews

Reviews

10/10 Excellent

Dawn Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Room clean staff great
Stayed 11 nights in Nov 2025

10/10 Excellent

Michael Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean rooms
Stayed 4 nights in Jun 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service
The manager Gerardo and his staff were great. For the money the hotel was a deal, pool area was nice and quiet. The lady that ran the breakfast was awesome and very accommodating. Very close to 5th Ave, upscale grocery store 2 blocks away and walmart was only a 10 - 15 minute walk.
Stayed 4 nights in Jul 2025

6/10 Okay

Alexandra

Liked: Cleanliness, staff & service
Disliked: Amenities
Great budget option for the clean rooms and handy location, but noisy at night, overcrowding at breakfast and inconvenient that the pool is not available till 10am. Worth the trade off if location and budget are your priorities.
Stayed 11 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Nice complimentary breakfast coffee and toast with eggs only $4.00 extra.
Stayed 1 night in Mar 2025

6/10 Okay

Wendy

Liked: Staff & service
Walkable areas close to the beaches and the fifth ave. The Wi-Fi wasn’t working good enough.
Stayed 5 nights in Jul 2025

6/10 Okay

Irma

Liked the location. Did not like the breakfast. Cold toast and coffee does not make for a great morning. They need more items or should advertise as just complementary coffee and tea.
View from our room.
Breakfast area
Stayed 4 nights in Jun 2025

6/10 Okay

Jennifer J

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located and walkable. Hotel was clean but no frills. Free breakfast was toast and coffee but you can order full breakfast at minimal cost.
Stayed 8 nights in Feb 2025

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and kind.
Stayed 4 nights in Feb 2024

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property met my expectations. It is a modest hotel with great customer service, safe, and located close to all the fun in Playa del Carmen. The best affordable place to eat at a 10 minutes walk was El Fogon.
Stayed 3 nights in Oct 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Perfect location. Amazing staff. Alma is the best. Nice pool, Ok breakfast. I would stay here again
Stayed 15 nights in Oct 2023

6/10 Okay

Frank

Nice location to all Playa amenities. Room was ok no thrills. Breakfast was coffee and toast, everything else costs. Dining staff and housekeeping pleasant.
Stayed 8 nights in Dec 2024

8/10 Good

Yazmin

Liked: Cleanliness, amenities
Good service
Stayed 2 nights in Jul 2024

4/10 Poor

Vladimir

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good stuff.Good location.Not any more.
Stayed 14 nights in Feb 2024

4/10 Poor

Alexander

Disliked: Staff & service, property conditions & facilities
The property is located close to la Quinta ave which is convenient but loud as the bar down the road plays loud music until 1:30am ish. The hotel has a lot of potential to be good. Rooms need to be updated, wifi connection on the second floor was spotty. Front desk wasn’t very welcoming or pleasant. The cleaning staff was nice. They offered complimentary coffee, tea and toast in the morning. The pool and garden area was nice but doesn’t get a lot of sun throughout the day.
Stayed 3 nights in Feb 2025

8/10 Good

Luis Andres

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good price-quality deal. All in order, except that the headboard of the bed was noisy, it was not well installed. Also, the toilet got blocked all the time. We reported those issues but apparently nothing was done. The rest was very good.
Stayed 5 nights in Sep 2024

8/10 Good

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful and charming hotel. The best part was having breakfast in the palapa overlooking the courtyard with the pool and all the tropical plants. Included breakfast is only coffee and toast with margarine and jam, but they have menu option you can pay for which were delicious and economical.The room was clean, the shower was good, and the bed was comfy. The only issue was that our patio door did not have a functioning lock. Although they said they would send someone to fix it, they never did, so we had an unlocked door for our whole stay. The beach is a 15 minure walk away. The area is close to shops, bars and restos so be prepared to hear music well into the night. This did not bother us. However, there was also construction noise all night which was more annoying, though not enough to interfere with our ability to sleep. All in all it was a good value.
Stayed 5 nights in Feb 2025

6/10 Okay

Robyn

Liked: Cleanliness
Disliked: Amenities
Good: The location was very convenient and walkable to a lot of things. Bad: The staff were not very friendly. I was never once greeted while walking through the lobby during my stay. When I first checked in, the room had a strong, bad odor (like mildew) and was very noisy from workers tearing up the street a few feet outside my door. I asked to move rooms and was thankfully moved to a room on the other side of the property that was quieter and did not smell bad. This was definitely an older property that could benefit from updates. I was only given 2 bath towels. No hand towels or wash cloths. There was only a sheet on the bed, no blanket. "Included" breakfast was (bad) coffee and a piece of toast. The breakfast you could pay for was cheap but not great (pretty greasy overall). Overall, I would not stay here again. There are other better nearby options.
Stayed 4 nights in Apr 2025

4/10 Poor

Shawn

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I can honestly say this is probably the worst hotel I have ever stayed at. There was no hot water for the first two days of my stay. Even after they "fixed" the issue, the hot water was not hot, it was more lukewarm. Pros: - The front desk staff were helpful and pleasant to speak with. - The free morning breakfast was good. Each day there were changes to the menu. Cons: - No hot water for two days and lukewarm afterwards. - Do not stay in the rooms by the restaurant because they play music early in the morning (around 7:15am) which can be heard in the room. - The sheets and towels had stains on them. - No shower gel or shampoo is provided. - The bed was not comfortable. It was very firm. All in all, I would not recommend this hotel.
Stayed 8 nights in Dec 2023

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Never again

Very loud! The staff does nothing about people playing loud music in their rooms late at night or being out in the pool after closing. The internet is beyond awful. They advertise high speed internet and it barely worked the whole time I was there. Their "breakfast included" is stale toast and water or tea. The housekeeping staff is amazing and my room was kept very clean but that's the only good thing I can say about the hotel.
Stayed 28 nights in Jan 2025

10/10 Excellent

Hesser

Liked: Cleanliness, amenities, property conditions & facilities
Vanessa and colleagues were absolutely fantastic the whole time we stayed.
Stayed 9 nights in Dec 2025

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities
Good hotel overall, need updates
Stayed 4 nights in Dec 2025

6/10 Okay

Thomas

Disliked: Amenities
Room was fine Pool area was attractive Breakfast was laughable. Even though it was on our reservation they wouldn’t let us have free breakfast first day. But when I saw all they had was old toast and coffee I didn’t want it anyway Very far away from downtown Only gave two towels for three of us Tried charging us more for using the extra towel although we booked for three people Was fine but would not go back
Stayed 3 nights in Dec 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect stay
Stayed 6 nights in Aug 2025

4/10 Poor

Hysni

I booked this hotel for 9 days but I did left 4 days early without getting my money back! There is loud music 5th isn’t that far from the hotel, there is bathrooms windows without glass so if you don’t have professional earbuds to sleep this place isn’t good for you! They say there is breakfast but there is only some black coffee , fridges make noise like train and loud I asked very day to change but they always say tomorrow! Staff very unprofessional especially night staff mean and very very rude! There is mold in bathroom walls floor etc there!
Stayed 9 nights in Dec 2025