Servis Apartment di Kanagawa

"5 star hotel with 1 star service. There are no humans at this hotel, you check in using an iPad and they are extremely inflexible and unhelpful for things like dropping bags off so you can go and enjoy the day in Hakone. Aside from the service and terrible check in process the hotel was fantastic with unbelievable views and a great onsen in the room."

"Beautiful room and property! I didn'teave a 5 star review because of how the host handled and incoming Typhoon on our last night there. We called the host to ask if in the event of an emergency we could stay an extra night (and pay for it). The host told us because our room was already booked by another group that we would have to switch rooms - we were fine with that. Because it would be a new booking we wouldn't be able to check into our new room until 3pm. Even though almost all the rooms...

"We have stayed here several times. Unfortunately this visit was not as good as previous. There were issues with noisy guests above us. The place had an odor and communication was difficult with a few of the front desk guests. The beds are small and not that comfortable. There is a main control for the AC which they wanted to set at an unusually high temperature; it would also switch down/off at night. I had to complain to get it cooler and have it stay on at night, which they controlled from the...

"Overall was great until the 1st night we about to sleep and the sewerage smells so strong until we unable to sleep comfortably."

"ここは穴場！モダンで非日常も感じつつとても良い時間を過ごす事が出来ました。 リピート確定！"

"よかった、"