Greene King Heart of England hotels

"Nicely decorated, lovely staff, great location "

"Booked a twin room but beds were pushed together because room too small to configure beds correctly. Room was dark, only one bathrobe (for two people) and no water supplied as should be, we had to ring reception and ask for it. Coffee maker needed a good clean. Mentioned at checkout and was promised an email, never got one. Madeleines bar was poorly staffed, it is usually good service but only a few (well known) customers got any attention."

"Bar area is nice and the food was good. Easy to use the car park. "

"Reception staff very welcoming. Hotel very old and carpets very threadbear in halls and stairs. Bathroom had stain on flooring and there was mildew on bath/shower mat. No plugs by bedside . Mattress very lumpy "

"Clean room. Looks exactly like the pictures advertised. "

"Hotel was clean and the staff were friendly ,was in a good location for the train station and football stadium. But is beside a busy main road so expect noise from traffic"

"Excellent location"

"Good location. Breakfast was quite busy and the lifts were very slow at peak times "

"Hotel was well worth the cost. Close to airport/nec and Birmingham internatoonal rail. 5 munutes walk to station. "