Hotels near Old Town Music Hall

"Room was clean, few amenities. The general grounds had broken glass, cleaning equipment around. Noisy. No elevators. Internet was poor."

"Staff friendly and helpful."

"Our stay was great. We had a few issues, not with the room. The Manager Raz quickly dealt with everything. We left very happy. "

"The bar was not open Sunday, when we arrived. The option was to go to WXYZ next door."

"Perfect proximity to the beach on 15th St. Warm, friendly staff Concierge was extremely courteous and kind Only negative for me, was observable mold on a bathmat in the bathtub"

"Friendly staff"

"Clean room"

"Ok"

"It is impossible to talk to a person at the desk via phone. Whether you're calling from outside the hotel, or even on the phone in the room, you are automatically routed to an AI bot who will supposedly route you to a live person--but no one answers the phone, and then you just get disconnected. If you have an issue, just go directly to the desk in person. All but two of the the front desk staff encountered acted as though I was inconveniencing them by asking a question. Two of the front desk team were very friendly and helpful. On the plus side, the location was great, the room was comfortable, and we were put in a new room when the A/C wasn't working in our original room. The shuttle service was great, as was the breakfast each morning. Depending upon what you value in a hotel stay, this hotel could be seen as great/exceptional--but the communication challenges took away from the experience."