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"Andre and Andrea are super nice, polite and fully dedicated to the customers. The rooms and bathroom are clean, very nice simple decorated. The breakfast is also very well organized and good. The Location is another plus. We had a lovely stay. Vielen Dank Andrea & Andre. "

"Room v. Clean ,wounderfull veiw toof lake from high mountin excelent all staff ,excellent arab staff mainly very nice rozana reception's staff ,frindly ,helpfull .. I advice for it , "

"Very friendly and helpful staff. Comfortable bed. The room was very clean and quiet. The free tea, coffee and cake was a nice amenity. I would definitely recommend this hotel "

"Rooms and bathroom were vet clean and good size, great views of the lake from private balcony, and close to train . The staff were super friendly, helpful and accommodating. Best hotel from our trip through Italy in way to Switzerland and France,"

"Lovely lake-facing room with a wonderful view. Comfortable bed. Spacious shower with lots of hot water. Friendly and helpful staff. Close to the convent and funicular. The walk back up from town could be a bit challenging for older or unfit people, but we enjoyed it."

"Great place to stay right on the water."

"Beautiful property, very friendly and helpful staff. The breakfast buffet was excellent! We had a wonderful time."

"Our rsvp was with breakfast. There was a good selection, will stay again if we revisit Lugano :)))"

"I got sick while in Lugano and spent a couple full days in my room. I was so grateful to be at this hotel. The staff were incredibly nice and helpful and the room and beds very comfortable. The pool kept the kids busy. Once I felt better I appreciated the location. It’s right near the lake and an easy walk to the center."