Hotel Spa di Butterworth

"Staffs are friendly and helpful. Room 611 not ready on time, room ready close to 6pm. TV in the room 611 not working."

"We had a marvellous stay at Rasa Sayang... Staffs were helpful and friendly... They live up to a true 5* hotel. "

"The check-in process was rushed and worker did not bother to explain anything about the hotel and its amenities (of which I paid a premium for) except about the breakfast. No mention about the beach, pools, 24-hour gym, kid's adventure zone etc - I had to google about all these myself! Bad check in experience"

"Stayed here before and because of that we decided to repeat the stay. Unfortunately, now unsure to come back there more. 1. Room Ordered for king size bed but was given 2single bed combine to 1. After complaint, wait 30 min to get room changes. 2. By 3pm next day cleaning was not done and have to call and request 3. Housekeeping staff was very smelly and left the odour at the room and walk away area (Hygeine should be 1st thing to be details ) 4. The bedsheet and pillow have a some kind smell similar to housekeeping staff 5 Star hotel should have the expectation of 5 star services. "