Avenida Kukulkan hotels from RM122

"Horrible stay. Transportation from the airport was supposed to be included, but whey we arrived, it was not. Had to spent $150 to get to the hotel, and another $60 to the airport. On the first night, someone tried to get into the room at 1h30 am, and the next day, the reception called us while we were sleeping to say they wanted to come inside the room to change the lock. Eveything was very shady. The music is too loud, the shows at night are beyond loud, and bad. Food is meh. Staff is okay, but speaks only spanish. Overall hated this place."

"Very amazing stuff couldn’t have asked for better service! Hospitality was out of this world. Rooms were clean and very comfortable. Restaurant, bars, pools were all pretty good! "

"The food was delicious "

"Overall, I had a great time. The problem was the smell that came from the hot tub. "

"overall, my family has a wonderful time there. the food/restaurants are very good and enjoyable. the staffs were very friendly and welcoming. the resort is very clean. the resort app is very helpful and responsive to your requests. the one issue is related with the elevator where the button doesn't. in order to go down you will need to call the staff first. at first it was confusion but we got over with the elevator issue and enjoy the rest of the resort"

"Resort is nice but quite small in comparison to others we’ve stayed at in the past. Small offers some advantages as everything is close but it also makes for a fair amount of congestion and this makes for a bit of an over crowded feeling. "

"I’ll start with the negative which isn’t much. The rooms are starting to show their age. Now the good which FAR outweighs the bad. When you get there you’re greeted by excellent staff. Roberto was my favorite. He was such a huge help to us setting up rides to places as we don’t speak Spanish and he spoke great English and is just a super friendly man. My other favorite was the theater bar at night where they had great shows every night but more importantly the two bartenders out there, Eulices (which I’m sure I have spelled wrong) and Ernesto were fantastic!! There was a bunch of great staff but those three deserve a raise for sure"

"Emporio offers the best food quality among all all-inclusive resorts I've ever tasted."

"I'm sure this is a lovely resort, but we were unable to go because the Cartel and Mexican police were at war the day before our arrival. We called this resort and a rep named Cole advised us not to come b/c violence was only 5 miles away. He said Hilton made a blanket decision that all cancellations would receive a 100% refund. Three weeks later, we still haven't seen a dime. Expedia is dragging their feet saying the hotel will not return their calls and emails for approval. I find that hard to believe. My only choice is to share with others about this horrible Expedia experience."