The Coaching Inn Group Yorkshire and the Humber hotels

"Lovely rooms"

"Good, decent stay, decent breakfast. Good service. Clean and comfortable rooms. "

"The welcome was really good, nice and easy parking. Restaurant was good for evening meal and breakfast. "

"We stayed at The Grand last weekend for 2 nights and absolutely loved it. The location is fantastic, right next to the York wall and only a 5-minute walk into the town centre. The hotel staff were so welcoming, and the doormen in particular were incredibly friendly and couldn’t do enough for us. We parked in the NCP car park just around the corner, which was really convenient. Although the pool was closed for renovation (something we were aware of when booking), our stay was still perfect. The rooms have been beautifully renovated, everything felt super clean and fresh, and the overall atmosphere was lovely. If you fancy any treatments / massages I do recommend pre booking before you arrive as all slots were fully booked when we tried to book on arrival. Popular option! On Friday evening, we had dinner at their restaurant The Rise. We ordered the sharing platter of beef Wellington and lobster, paired with a delicious bottle of red wine, absolutely amazing! There was also live music in the lounge/bar on both Friday and Saturday night, which added to the experience. The only downside was breakfast – at £30 per head it felt quite steep, so instead we ate out in town each morning at a lovely little café called Rise.Brunch, which we really enjoyed. I’ll definitely be staying here again on our next trip to York and can’t wait to check out the new spa and pool facilities once they’re open. :)"

"Decent sized room, comfy bed and great facilities. Would stay again."

"Very helpful staff"

"The staff are very friendly and helpful The room we stayed in was large so I could get my mobility scooter in the room "

"The hotel is in a great location, high up, with great views of the Abbey and the town. There are steps up to the hotel from the town or you can walk up the road (Khyber Pass). There is limited onsite parking which needs to be booked in advance. Room 2 was clean and had a new carpet and bed. It was quite a large room with a sea view. At the time of our visit (Sept. 2025), there was a lot of noisy work being done on hotel improvements, but this will only improve the hotel for future guests. The staff were very helpful and we would definitely stay here again."

"Only stayed the one night but the staff were very friendly and efficient, they helped us check baggage before and after check out so they were could explore the city without carting around unnecessary luggage. The room itself was clean and nice decorated, the bed was perhaps a little on the soft side which may be an issue for some but we found it perfectly fine. The shower was great and the room temperature controlled was fantastic given it was quite a warm sticky day outside and I've seen other hotels in the area resort to loud portable Aircon units in an effort to keep the rooms at an acceptable level but here the integrated air was efficient and quiet. Overall a very enjoyable, if quick stay, that I would be happy to do again. "