Kempinski Hotels & Resorts Yangtze River Delta hotels

"This is the choice of the hotel every time when we go to Shanghai. It is in the great location where you have almost everything with easy access. The room is nice and clean, specially thanks to the cleaning lady for 11th floor, Ms. Xie! The front desk associates are friendly and helpful"

"Friendly staffing"

"Excellent services 💞"

"Good service "

"Excellent clean spacious room, nice bath with shower and tub. Fantastic breakfast selection. Great service. Quiet and close to the Bund."

"While we experienced a few disappointments with our rooms at check-in, Molly, the Guest Service Manager, was truly exceptional in the way she handled the situation. She listened attentively to our concerns, responded promptly to our needs, and treated us with genuine kindness throughout. Her professionalism and generosity, including upgrading our stay to make up for the discomfort, turned what began as a frustrating experience into a much more positive one. We greatly appreciated her attentive care and commitment to guest satisfaction."

"Great Service, instead of Patina for breakfast I was advised to Upgrade which was actually cheaper. Got a high floor corner room with great views"

"great"

"Exceptional experience at Langham. Very nice staff. Professional. I’d love to stay here again. "