Traver hotels from RM239

"Nothing bad to say. Was only there to sleep, left by 6am"

"Great experience, close to shopping and dining"

"I did report shower valve was not correct. Hot was not hot and cold was not cold. we were only able to get a 1/4 of the hot water for showers, this bothered me. I did report following morning and then to maintenance in person. I set up for a clean friday and that was forgotten until I reminded front around 3pm when I came back. The clean was not thorough. Overall, considering the convention and occupancy the staff did their best. The breakfast staff, you can see took pride in their reposnsiblities. "

"The air conditioning didn't work well. We had the vent changed, but it didn't help. There was no breakfast. "

"The staff is super friendly ,rooms are always clean"

"Yes"

"Spiders in the room. The curtains don’t close properly and make a lot of noise when the air hits them. Your below ground in room 140 and since the current close all The way people could see you in bed from outside. "

"I was very disappointed in the customer service at this hotel. We had a medical emergency come up and was unable to make our stay, My booking was non refundable, totally my mistake and I understand that. I reached out to Expedia to see if the hotel would offer any consideration due to the circumstances. Expedia was fabulous with trying to help. The hotel would not respond to Expedia’s request, I contacted hotel directly the night before our stay, the morning and afternoon we were supposed to check in, was told the manager is who I needed to speak with and that she was not there, they were not authorized to cancel or make any changes and she would return my call. The manager never did return my call, I called a fourth time on Monday and finally spoke with her, I was told absolutely no exceptions, which is fine it’s my fault I booked it that way, but the communication and willingness to help was very disappointing. They listed us as a no show for our reservation and charged a two night stay as a three night, the receipt did not add up and no explanation for the total. Expedia continued to try and help but the hotel would still not respond to Expedia, I’ve received an email from Expedia saying the property has still failed to connect with them after 3 days. I’ve stayed here before and been very happy in the past but this whole experience was not a good one, very disappointed in the communication with this property and lack of consideration due to unexpected events. "

"Clean room, friendly and helpful staff. "