My reservation was for March 13. They closed most of their facilities on March 2 yet they never informed me (with 11 days until I arrived) that they had shut down half of their hotel because of Coronavirus. I understand why they closed their facilities, yet they surprised me with the information after I had already checked in. I stay at this property every time I’m in Japan and it is not cheap. The price I pay is not only for the room. It is for the fitness center, the pool, the buffet, etc. None of these facilities that I already paid for were available when I checked in. They did not offer anything to me to make up for the fact that I couldn’t use the facilities that I paid for. They wouldn’t give me late check out, they wouldn’t let me stay for tea time, they didn’t offer a room upgrade. Nothing. They just said everything is closed and that’s it. They set a reopening date of March 15 for the facilities which is the day after I stayed there. If they would have informed me about the closures in advance I could have rescheduled my booking to a date after March 15. I was extremely disappointed in how they handled the situation and I got very poor value for my money. This used to be my favorite hotel.

Hot big bath are amazing! I love their snacks too.

Staff are professional and friendly. We like the design of the room overall. We are also impressed by the auto open/close lid of the bidet seat. Convenient, sense of high-tech, and it adds an extra layer of protection against germs and viruses. Great stay. Will come to visit Shinjuku again in three months, and we are planning to stay in this hotel again for sure.

Clean and quite room, really convenience on traffic, nice place for business trip.

I loved everything about the hotel except, the window view was back of the hotel and the only thing I can see was the back of the tall building. I felt like I was in Manhattan.