Outdoor pool

Reviews of Gamma Tijuana

3.5 out of 5
Gamma Tijuana
Blvd Tijuana no. 17226, Tijuana, BC

Reviews

7.8

Good

Rating 10 - Excellent. 440 out of 1004 reviews" "
Rating 8 - Good. 263 out of 1004 reviews" "
Rating 6 - Okay. 119 out of 1004 reviews" "
Rating 4 - Poor. 85 out of 1004 reviews" "
Rating 2 - Terrible. 97 out of 1004 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

CLAUDIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gamma Tijuana Staff on 2 May 2024
Agradecemos su evaluación asi como su preferencia, Esperaomos que nos de oportunidad de volver a servirle muy pronto nuevamente.

8/10 Good

Adriana

Travelled with family
Liked: Amenities
Very clean , people are nice. They could use new pillows, towels and sheets. For the price is great! Beds are comfortable. Needs fluffier pillows .
Stayed 2 nights in Apr 2024
Response from Gamma Tijuana Staff on 30 Apr 2024
Thank you for your comments, we hope we can see you again soon

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything Was Perfect
Stayed 1 night in Apr 2024
Response from Gamma Tijuana Staff on 18 Apr 2024
thank you for your comments, we are continue working to offer you the best servicewe hope we can see you again soon

6/10 Okay

CANDELARIO

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Gerente General on 24 Apr 2024
Estimado: Es un placer para nosotros formar parte de su alojamiento, y saber que en su estancia se la haya pasado muy bien. Sus calificaciones son muy importantes para nosotros ya que nos permite tomar acciones para mejora de nuestros servicio y de nuestras instalaciones.Saludos.

10/10 Excellent

Alma N

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get there, staff so kind and professional, love the saty.
Stayed 1 night in Apr 2024
Response from Gamma Tijuana Staff on 30 Apr 2024
Thank you for your comments, we are continue working to offer you the best exprience

2/10 Terrible

harumi

Stayed 2 nights in Apr 2024
Response from Gamma Tijuana Staff on 2 May 2024
Agradecemos su visita. Esperamos poder volver a verlo pronto y mjorar la impresión qu tenga de nosotros.

4/10 Poor

FRANCISCA

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room bedding seemed dirty the heater did not work the door lock was broken the bedside lamp didn’t work. Not a good experience at all
Stayed 1 night in Apr 2024
Response from Gerente General on 14 Apr 2024
Estimado/a huésped: Agradecemos su tiempo de darnos su evaluación, le agradecemos por su preferencia y por sus calificaciones ya que nos alientan a seguir adelante y seguir trabajando para poder crear experiencias inolvidables.

10/10 Excellent

Emanuel

Stayed 1 night in Apr 2024
Response from Gamma Tijuana Staff on 18 Apr 2024
Agradecemos su visita y esperamos que nos permitan volver a verlo pronto

10/10 Excellent

Patricia

Stayed 2 nights in Mar 2024
Response from Gerente General on 24 Apr 2024
Es un placer para nosotros formar parte de su alojamiento, y saber que en su estancia se la haya pasado muy bien. Sus calificaciones son muy importantes para nosotros ya que nos permite tomar acciones para mejora de nuestros servicio y de nuestras instalaciones.

10/10 Excellent

paola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees wara awesome specials Mario he was great he always was aware when we going out and in he always was welcome in everyone nice place the only thing a was the jacuzzi wasn't working and the pool water was to cold
Stayed 3 nights in Mar 2024
Response from Gerente General on 27 Mar 2024
Agradecemos su tiempo de darnos su evaluación, le agradecemos por su preferencia y por sus calificaciones ya que nos alientan a seguir adelante y seguir trabajando para poder crear experiencias inolvidables.Esperemos nos vuelva a dar la oportunidad de atenderle nuevamente en esta su casa.

8/10 Good

Denice

Stayed 2 nights in Mar 2024
Response from Gamma Tijuana Staff on 18 Apr 2024
Esperamos que haya disfrutad de su estancia con nosotrosNos gustaría mucho volver a verlo pronto

6/10 Okay

Cynthia

Liked: Staff & service
I liked the convenience of the location of this hotel to the airport. I did not like my room which was located on city side so next to the busy road with much traffic noise.
Stayed 1 night in Mar 2024
Response from Gerente General on 26 Mar 2024
Estimado/a huésped.Es un placer para nosotros formar parte de su alojamiento. Es para nosotros muy importante sus comentarios y calificaciones ya que nos es de apoyo para la mejora de nuestros servicios. Estamos a sus ordenes para futuras estancias.Saludos.

4/10 Poor

Karla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Parking problems Hallway wet Shower gel not so nice Towels not enough
Stayed 1 night in Mar 2024
Response from Gerente General on 26 Mar 2024
Estimado/a huésped.: Es un placer para nosotros formar parte de su alojamiento. Es para nosotros muy importante sus comentarios y calificaciones ya que nos es de apoyo para la mejora de nuestros servicios. Le ofrezco una disculpa por los inconvenientes presentados en su estancia.Estamos a sus ordenes para futuras estancias.Saludos.

6/10 Okay

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities
Heating system non existence or broken!
Stayed 1 night in Mar 2024
Response from Gerente General on 26 Mar 2024
Agradecemos su tiempo de darnos su evaluación, le agradecemos por su preferencia y por sus calificaciones ya que nos alientan a seguir adelante y seguir trabajando para poder crear experiencias inolvidables. Saludos.

10/10 Excellent

MIGUEL

Stayed 1 night in Mar 2024
Response from Gerente General on 9 Apr 2024
Es un placer saber que su estancia se la hayan pasado muy bien. Estamos a sus ordenes para futuras estancias. Saludos.

8/10 Good

Monica

Liked: Staff & service, property conditions & facilities
Staff was friendly
Stayed 1 night in Mar 2024
Response from Gerente General on 26 Mar 2024
Estimado/a huésped.Es un placer para nosotros formar parte de su alojamiento. Es para nosotros muy importante sus comentarios y calificaciones ya que nos es de apoyo para la mejora de nuestros servicios. Estamos a sus ordenes para futuras estancias.Saludos.

10/10 Excellent

Martin Malagon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitacion doble muy limpia y cercas del consulado. Si ocupan lugar para estacionar, estacionence del lado del restaurante, es mas seguro.
Stayed 1 night in Mar 2024
Response from Gerente General on 26 Mar 2024
Estimado huésped: Agradecemos su tiempo de darnos su evaluación, le agradecemos por su preferencia y por sus calificaciones ya que nos alientan a seguir adelante y seguir trabajando para poder crear experiencias inolvidables. Saludos.

10/10 Excellent

Sergio, Hesperia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Gerente General on 26 Mar 2024
Estimado huésped: Agradecemos su tiempo de darnos su evaluación, le agradecemos por su preferencia y por sus calificaciones ya que nos alientan a seguir adelante y seguir trabajando para poder crear experiencias inolvidables.Saludos.

10/10 Excellent

elsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from Gerente General on 7 Mar 2024
Estimado huésped.Agradecemos de antemano su preferencia y el responder a nuestra encuesta de servicio la cual nos sirve para mejorar nuestras áreas de oportunidad, tenga mi compromiso de trabajar arduamente para ofrecerles la calidad y servicio que merece.Saludos.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None i like every thing
Stayed 1 night in Feb 2024
Response from Gerente General on 2 Mar 2024
Estimado huésped. Es un placer para nosotros formar parte de su alojamiento. Esperando que nos brinde la oportunidad de poder servirle nuevamente.Saludos.

10/10 Excellent

Kyle

Response from Gerente General on 29 Feb 2024
Deseamos que haya tenido un feliz regreso a casa, agradecemos su preferencia así como el tiempo que ha invertido en contestar nuestra encuesta. Continuaremos trabajando para seguir ofreciendo un excelente servicio. Compartimos sus observaciones y felicitaciones a nuestro personal para seguir fomentando el buen servicio.Con aprecio.

8/10 Good

Rocio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What makes this hotel is the staff, they are amazing!
Stayed 2 nights in Feb 2024
Response from Gerente General on 27 Feb 2024
Estimado huésped.Agradecemos sus comentarios y felicitaciones. Compartimos las buenas acciones a nuestro personal para seguir fomentando el buen servicio. Los esperamos de regreso.

2/10 Terrible

Richard

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I booked a king was given a double, AC did not work and the room had a smell of humidity asked if we could switch rooms was told I could not because that would be a higher cost mind you I never asked for a discount. For the same price there are better choices.
Stayed 1 night in Feb 2024
Response from Gerente General on 20 Feb 2024
Estimado huésped. Lamentamos enormemente los inconvenientes provocados en su estancia. Estamos trabajando en nuestras áreas de oportunidades para aplicar las mejoras en nuestros servicios. Saludos.

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in Jan 2024
Response from Gerente General on 29 Feb 2024
Estimado/a huésped. Esperando que en su estancia se la haya pasado muy bien, Estaremos al pendiente de sus próximas visitas para poder servirle nuevamente. Con aprecio.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio
Stayed 1 night in Jan 2024
Response from Gerente General on 29 Feb 2024
Estimado/a huésped. Esperando que en su estancia se la haya pasado muy bien, Estaremos al pendiente de sus próximas visitas. Con aprecio.

10/10 Excellent

luis

Stayed 2 nights in Jan 2024
Response from Gerente General on 26 Mar 2024
Estimado/a huésped.Es un placer para nosotros formar parte de su alojamiento. Es para nosotros muy importante sus comentarios y calificaciones ya que nos es de apoyo para la mejora de nuestros servicios. Estamos a sus ordenes para futuras estancias.Saludos.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good environment
Stayed 1 night in Jan 2024
Response from Gerente General on 29 Feb 2024
Estimado/a huésped. Esperando que en su estancia se la haya pasado muy bien, Estaremos al pendiente de sus próximas visitas. Con aprecio.

6/10 Okay

priscila, san bruno

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Jose Luis Fierro on 27 Jan 2024
Agradecemos su visita, esperamos poder volver a verlo pronto

4/10 Poor

CRISOFORO

Stayed 1 night in Jan 2024
Response from Gerente General on 29 Feb 2024
Estimado/a huésped. Es un placer para nosotros formar parte de su alojamiento. Y saber que su estancia haya sido placentera. Nuestra meta es lograr la excelencia en nuestros servicios. Esperando que pronto nos brinde la oportunidad de servirle nuevamente. Saludos.

10/10 Excellent

ELIZABETH

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good hotel
Stayed 1 night in Jan 2024
Response from Jose Luis Fierro on 23 Jan 2024
thank you for your preference and for your comments, we hope we can see you again soon

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank for everything
Stayed 1 night in Jan 2024
Response from Jose Luis Fierro on 23 Jan 2024
Thank you for your preference, we hope we can see you again soon

8/10 Good

Valentin

Response from Gerente General on 7 Feb 2024
Estimado/a huésped.Esperando que haya tenido un feliz regreso a casa. Agradecemos su preferencia y lo esperamos de regreso. Continuamos trabajando en nuestras áreas de oportunidad. Saludos.Saludos.

8/10 Good

Valentin, National City

Stayed 1 night in Dec 2023
Response from Jose Luis Fierro on 23 Jan 2024
Agradecemos su visita y esperamos poder volver a verlo pronto en ésta su casa

4/10 Poor

Charity

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I was a female US citizen traveling alone. I got woken up by Immigration officials, 5 of them, pounding on my hotel room door at 2:00 am demanding to see my identification. I gave them my passport and asked what was going on and their were leader said that they were checking immigration, status of hotel guests. I said at this hour? He said yes at this hour. I then thought to mention that I am a permanent resident and he asked to see that card too. So I gave it to him. Then he was asking a lot of questions about my travel, why had I gone to Mexico City a few times (reading stamps in passport), what’s the purpose of this current trip? Where do I live? And he wanted A LOT of detail about every answer I gave. Apparently everything I said, satisfied him and his friends, because he went away, but I did see them checking other rooms while they were talking to me. That was kind of scary. I wonder if they are just checking everyone at the hotel or if they are looking for someone in particular? It was definitely immigration officials. They had uniforms indicating so. They were ALL business. The desk clerk on duty the next morning had no explanation. Furthermore, the stated charge for the buffet breakfast was 150 pesos, and they tried to shake me down for 275.
Stayed 1 night in Jan 2024
Response from Gerente General on 29 Feb 2024
Deseamos que haya tenido un feliz regreso a casa, agradecemos su preferencia así como el tiempo que ha invertido en contestar nuestra encuesta. Continuaremos trabajando para seguir ofreciendo un excelente servicio. Compartimos sus observaciones a los departamentos indicados para evitar inconvenientes.Con aprecio.

10/10 Excellent

Jocepascual

Stayed 2 nights in Jan 2024
Response from Jose Luis Fierro on 12 Jan 2024
Agradecemos su visita.Deseamos poder volver a verle pronto

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jose Luis Fierro on 9 Jan 2024
We want to thank you about your comments and preference, we hope we can see you again soon

10/10 Excellent

Andrew, Ontario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Jose Luis Fierro on 9 Jan 2024
we want to thank you your preference, we hope we can see you again soon

10/10 Excellent

Jorge

Stayed 1 night in Dec 2023
Response from Jose Luis Fierro on 17 Jan 2024
Agradecemos que nos haya elegido para su estancia. nos gustaria mucho volver a verlo muy pronto

6/10 Okay

cecilia

Travelled with partner
Liked the location and the kindness. Unlike that kids were wondering around making so much noise and the adults even after we complain . Next time I will ask for a floor with no kids so I may rest.
Stayed 1 night in Dec 2023
Response from Jose Luis Fierro on 22 Dec 2023
We are really sorry about the inconvenience you had in ypur stay with us, we hope you can give us a new opportunity, it is a pleasure for us to host you

6/10 Okay

Maria, Delano

Travelled with family and small children
Liked: Staff & service
It was ok
Response from Jose Luis Fierro on 22 Dec 2023
thank you for your comments, we hope we can host you again soon

8/10 Good

Edgar

Liked: Cleanliness, staff & service, room comfort
Bueno en general, aunque por el precio espero más.
La atención del personal es excelente. A ciertas habitaciones les hace falta remodelacion, la limpieza de la alfombra no es la mejor, en la TV deberían dejar la opción de usar la apps y en mi estadía reporte dos fugas (goteo) de agua.
Stayed 2 nights in Oct 2023
Response from Jose Luis Fierro on 15 Dec 2023
Muchas gracias por sus comentarios, esperamos que nos permitan volver a verlos pronto en nuestras instalaciones con el fin de otorgarles el servicio que merecen

10/10 Excellent

Lissette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jose Luis Fierro on 15 Dec 2023
agradecemos su preferencia y deseamos que nos permitan volver a verlos muy pronto en nuestras instalaciones

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for those who look for something convenient close to border
Stayed 1 night in Dec 2023
Response from Jose Luis Fierro on 13 Dec 2023
thank you for your preference, we hope we can see yo again soon

6/10 Okay

JOSE JUAN

Travelled with family, Travelled with family and small children, Business traveller
Liked: Staff & service, amenities
Response from Gerente General on 20 Feb 2024
Estimado/a huésped.Es un gusto formar parte de su alojamiento, Y saber que en su estancia se la hayan pasado muy bien. Quedo a sus ordenes para futuras estancias.Con aprecio.

10/10 Excellent

MARCO

Liked: Cleanliness, staff & service, property conditions & facilities
Et
Stayed 1 night in Dec 2023
Response from Jose Luis Fierro on 7 Dec 2023
Muchas gracias por elegirnos como su segunda casa en Tijuana.Esperamos poder volver a verlo pronto nuevamente

4/10 Poor

Jennifer

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Staff was great. the only problem I had was the morning we left to the airport we noticed what appeared to be bedbugs on my sons car seat protective cover. I would advise people to learn from my mistake and check the bed and all their belongings before hand.
Stayed 1 night in Nov 2023
Response from Jose Luis Fierro on 28 Nov 2023
Dear guestWe are really sorry for the inconvenience you had with us, we are continue working to offer you the best service. We hope you can give us another oportunity to make you feel as homeBest regards

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, not noisy. Christmas decorations
Stayed 1 night in Nov 2023
Response from Jose Luis Fierro on 28 Nov 2023
Dear guestThank you for your preference and for your comments, we will continue working to offer you and all our guests, the best experience and service.We hope we can see you again soon.

10/10 Excellent

Sara

Stayed 1 night in Nov 2023
Response from Jose Luis Fierro on 13 Dec 2023
agradecemos su preferencia y deseamos poder volver a verlo pronto en nuestras instalaciones

10/10 Excellent

Yvette

Liked: Cleanliness, amenities, property conditions & facilities
I love the smell and clean place, and the computers room, so functional.
Stayed 4 nights in Nov 2023
Response from Jose Luis Fierro on 18 Nov 2023
We really appreciate your comments, we would love see you again soon

10/10 Excellent

Javier

Stayed 1 night in Nov 2023
Response from Jose Luis Fierro on 7 Dec 2023
Muchas gracias por su preferencia, deseamos que haya disfrutado de su estancia así como nosotros de poder hospedarlo.Reciba un cordial saludo