Hotel OYO Rooms di Taman Kota Masai

"When we reached the hotel, we were told that there were no available rooms!!! We were not even the only ones there, there were a few other people who were stranded as well. According to the counter staff, there were 8 bookings made for rooms which were not even available. This is completely unacceptable as we did not even receive any email/sms/calls or anything to inform us of the situation (yet when asked they said that they have indeed received our information - so then why did they not...