Rooftop bar, al fresco dining, open daily
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Reviews of Four Points by Sheraton Surabaya, Pakuwon Indah

4 out of 5
Four Points by Sheraton Surabaya, Pakuwon Indah
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya

Reviews

9.6

Exceptional

Rating 10 - Excellent. 87 out of 108 reviews" "
Rating 8 - Good. 14 out of 108 reviews" "
Rating 6 - Okay. 7 out of 108 reviews" "
Rating 4 - Poor. 0 out of 108 reviews" "
Rating 2 - Terrible. 0 out of 108 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gina, South St. Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding and very comfortable!
Stayed 2 nights in Mar 2024
Response from Febrian on 1 Apr 2024
Dear Ms Gina, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!

8/10 Good

Yoshihiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Febrian on 5 Mar 2024
Dear Mr. Yoshihiro, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Liong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024
Response from Febrian on 20 Feb 2024
Dear Mr. Liong, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Leng teck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Febrian on 9 Jan 2024
Dear Mr. Leng teck, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Adrian KimTju

Liked: Amenities
by the capabilities of chef M.Hidayat, great gourmet cook, came out to greet people , listened to our opinion, that made my one week stay so memorable, this is the second time that I stayed at Four Points Pakuwon, will stay there again if I am in Surabaya
Stayed 7 nights in Dec 2023
Response from Febrian on 9 Jan 2024
Dear Mr. Adrian Kim Tju, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

BING HAO GILES

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Febrian on 19 Dec 2023
Dear Mr. Bing Hao Giles, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

BING HAO GILES

Stayed 4 nights in Dec 2023
Response from Febrian on 19 Dec 2023
Dear Mr. Bing Hao Giles, Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Paul

Easy access to Pakuwon Mall
Stayed 4 nights in Nov 2023
Response from Febrian on 6 Dec 2023
Dear Paul, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Boo Chua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent service from all the staff I have met during my stay. Special mention for Mr. Yoga, the duty manager.
Stayed 1 night in Nov 2023
Response from Febrian on 16 Nov 2023
Dear Boo Chua, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Richard

Stayed 2 nights in Oct 2023
Response from Febrian on 22 Nov 2023
Dear Richard, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Eric, MISSISSAUGA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at all faculties are extremely friendly and polite, making the stay a very wonderful experience!
Stayed 3 nights in Oct 2023
Response from Febrian on 20 Oct 2023
Dear Eric, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Hendry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for upgrading me to a spacious room. The included welcome drink and cake was also delicious. Slight downside is that I can hear noises from hallway quite clearly. Not sure if walls/door needs more soundproofing. Overall fantastic stay.
Stayed 2 nights in Oct 2023
Response from Febrian on 12 Oct 2023
Dear Hendry, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya! Best regards,Four Points by Sheraton Surabaya, Pakuwon Indah

8/10 Good

Yong Ting

Liked: Cleanliness, staff & service, property conditions & facilities
Minor need to be fix but hope to visit again
Stayed 8 nights in Sep 2023
Response from Febrian on 2 Oct 2023
Dear Yong Ting , Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Chang Ming, Carey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and i totally enjoyed my stay!
Stayed 1 night in Sep 2023
Response from Febi Febrian on 22 Sept 2023
Dear Chang Ming, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

William Mallory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for my business meetings and an easy ride from the airport. From the front desk to everyone we engaged with at the hotel, they were so friendly and made us genuinely feel welcomed. The accommodations and food were incredible. Being attached to the shopping center/mall also gave us a chance to browse with ease of walking. Great experience!!
Response from Febi Febrian on 20 Sept 2023
Dear William Mallory, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

LI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel with clean room. staff are friendly and nice, they take care of guests , environment is convenient.
Stayed 3 nights in Aug 2023
Response from Febi Febrian on 21 Aug 2023
Dear LI, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya! Best regards,Four Points by Sheraton Surabaya, Pakuwon Indah

10/10 Excellent

Suraiya Haneem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to shopping mall.
Stayed 4 nights in Aug 2023
Response from Febi Febrian on 10 Aug 2023
Dear Suraiya Haneem, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
First and foremost this hotel is located in a very convenient location for access to shops and restaurants in the connecting Pakuwan Mall (Indonesia's largest mall). I travelled with a family with two small children and it was overall very convenient to get groceries, take the kids to the playground, or go out for dinner / lunch. The hotel itself has a modern and clean feel (at time of writing) and the room are well designed, spacious, with large windows with a great view. But I'm giving this hotel a high rating especially because of the positive attitude the staff had towards customer service. I feel like the staff were given autonomy to be their most friendly and helpful they could be. Want to say thanks in particular to Jennifer (Reception), Arnold, Habib, Bima, Ikhlas, Amir and Diah at the restaurant at breakfast time, (actually everyone was very helpful and professional, but we interacted with these the most). The food at the breakfast was really good as well with so many options. So all I would say is, keep doing what you are doing, and please don't let the hotel fall into disrepair or give up on the positive staff working culture.
Stayed 4 nights in Jun 2023
Response from Febi Febrian on 15 Jun 2023
Dear Daniel, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya! Best regards,Four Points by Sheraton Surabaya, Pakuwon Indah

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Access to the mall for dining and shopping
Stayed 4 nights in May 2023
Response from Febi Febrian on 2 Jun 2023
Dear Paul, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Lynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable stay at Four Points Sheraton Pakumon
Nice location with Pakumon mall besides! Very clean and comfortable room.. Definitely my place to stay on my next trip in Surabaya.
Stayed 4 nights in May 2023
Response from Febi Febrian on 15 May 2023
Dear Lynn, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Francisco Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Four Points by Sheraton Surabaya, Pakuwon Indah on 31 Mar 2023
Dear Francisco Manuel, Warm greetings from West Surabaya! Thank you for the valuable review, we are delighted you had a great stay with us, especially our associate's services. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Noriaki, Cambridge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and nice property
Stayed 2 nights in Mar 2023
Response from Four Points by Sheraton Surabaya, Pakuwon Indah on 13 Mar 2023
Dear Noriaki, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and location. We are looking forward to welcoming you back here in Surabaya! Best regards,Four Points by Sheraton Surabaya, Pakuwon Indah

10/10 Excellent

Vincent

Stayed 2 nights in Feb 2023
Response from Four Points by Sheraton Surabaya, Pakuwon Indah on 13 Mar 2023
Dear Vincent, Warm greetings from West Surabaya! Thank you for the valuable review, we are delighted you had a great stay with us, especially our associate's services. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Francy

Stayed 1 night in Feb 2023
Response from AJ on 9 Feb 2023
Dear Francy, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and the team at our restaurant. We are looking forward to welcoming you back here in Surabaya!Best regards,Four Points by Sheraton Surabaya, Pakuwon Indah

10/10 Excellent

Alex, Buffalo Grove

Stayed 1 night in Feb 2023
Response from ffebr446 on 7 Mar 2023
Dear Alex, Greetings from Surabaya! Thank you for the valuable review, we are delighted that you had a great stay with us especially our associate's services, cleanliness, and the team at our restaurant. We are looking forward to welcoming you back here in Surabaya!Warm regards,Four Points by Sheraton Surabaya, Pakuwon Indah team

10/10 Excellent

Hugh

Stayed 1 night in Nov 2022
Response from Four Points by Sheraton Surabaya, Pakuwon Indah's on 27 Nov 2022
Dear Hugh, Greetings from Surabaya! Thank you for the valuable review, we are delighted you had a great stay with us, especially our associate's services. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Yodswin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022
Response from AJ on 9 Feb 2023
Dear Yodswin, Greetings from Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us. We are looking forward to welcome you back here in Surabaya!Best regards,Four points by Sheraton Surabaya, Pakuwon Indah

10/10 Excellent

ABDUL LATIFF

Stayed 1 night in Sep 2022
Response from Four Points by Sheraton Surabaya, Pakuwon Indah's on 5 Sept 2022
Dear Bapak Abdul Latif, Warm greetings from West Surabaya! Thank you for the valuable review, we are delighted you had a great stay with us, especially our associate's services. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here if you haven't
First time staying, staff were very friendly and quick to assist with anything. Room is clean, bed comfy. Definitely deserves another stay.
Stayed 2 nights in Aug 2022
Response from Four Points by Sheraton Surabaya, Pakuwon Indah's on 29 Aug 2022
Dear Andrew,Thank you for sharing your positive feedback and choosing Four Points by Sheraton Surabaya, Pakuwon Indah as your hotel during your travel. Your comments are a song to our ears and have been shared with the hotel team. We're looking forward to welcoming you back whenever your travels bring you back to Surabaya.Be Well,Four Points by Sheraton Surabaya, Pakuwon Indah's Team

10/10 Excellent

Abhishek

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
it was amazing stay, the staff are so courteous, they make life very easy
Stayed 1 night in Aug 2022
Response from Four Points by Sheraton Surabaya, Pakuwon Indah on 18 Aug 2022
Dear Abhishek, Greetings from Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us. We are looking forward to welcome you back here in Surabaya!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Four Points by Sheraton Surabaya, Pakuwon Indah on 4 Aug 2022
Dear Guest, Greetings from Surabaya! Thank you for the valuable review, we hope you had a great stay with us and looking forward to welcome you back at Surabaya's most iconic hotel!

10/10 Excellent

Frederik

Stayed 2 nights in Jul 2022
Response from Four Points by Sheraton Surabaya, Pakuwon Indah on 15 Jul 2022
Dear Frederik, Greetings from Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us. We are looking forward to welcome you back here in Surabaya!

6/10 Okay

Mutiara

Stayed 3 nights in Jul 2022

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and Beyond
Customer service exceeded expectations at every level. The room was very comfortable and clean. Our housekeeping services were very attentive to our needs and did an excellent job. Every member of the breakfast buffet team did a fine job including Chef Hidayat who went out of his way to speak to us and inquire as to our needs. We loved our stay at Sheraton 4 Points, Pakuwon Mall!
Stayed 13 nights in Jun 2022
Response from Four Points by Sheraton Surabaya, Pakuwon Indah on 5 Jul 2022
Dear Cheryl, Greetings from Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us especially our associates services, cleanliness and the team on our restaurant. We are looking forward to welcome you back here in Surabaya!

10/10 Excellent

Halimin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean!!
Stayed 4 nights in May 2022
Response from Four Points by Sheraton Surabaya, Pakuwon Indah on 16 Jun 2022
Dear Halimin, Greetings from Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us especially our room cleanliness. We are looking forward to welcome you back here in Surabaya!

10/10 Excellent

Leni

Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Four Points by Sheraton Surabaya, Pakuwon Indah on 30 May 2022
Dear Valuable Guest, Thank you for the valuable review, we are very glad that you had a great stay with us. We are looking forward to welcome you back here in Surabaya!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Four Points by Sheraton Surabaya, Pakuwon Indah on 2 May 2022
Dear Valuable Guest, Thank you for the valuable review, we are very glad that you had a great stay with us. We are looking forward to welcome you back here in Surabaya!

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient and I got a free room upgrade.
Stayed 1 night in Mar 2022
Response from Four Points by Sheraton Surabaya, Pakuwon Indah on 8 Apr 2022
Dear Kelvin, Greetings from Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us especially our hotel location. We are looking forward to welcome you back here in Surabaya!

10/10 Excellent

Sufan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Four Points by Sheraton Surabaya, Pakuwon Indah on 18 Feb 2022
Dear Sufan, Warm greetings from West Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us. We are looking forward to welcome you back here in Surabaya!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Four Points by Sheraton Surabaya, Pakuwon Indah on 24 Jan 2022
Dear Valuable Guest, Warm greetings from West Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Delfin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Four Points by Sheraton Surabaya, Pakuwon Indah on 6 Jan 2022
Dear Delfin, Warm greetings from West Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us. We are looking forward to welcoming you back here in Surabaya!

10/10 Excellent

Novi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotel in Surabaya!!
Hotel yang sangat istimewa..view terbaik dan staffny juga the best..Mr Yoga yg ramah dan membantu.. terima kasih bnyak juga utk housekeeping Mr Anam yang mempersiapkan dan memberikan note+beruang handuk yg menjadikan hari kita semakin menyenangkan di hotel🙏 Hal yg simple tp membuat kita senang sekali😘 Bakalan stay lagi ke hotel ini👍👍
Stayed 2 nights in Dec 2021
Response from Four Points by Sheraton Surabaya, Pakuwon Indah on 21 Dec 2021
Dear Novi, Warm greetings from West Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us especially our associates sevices and the view. Your feedback has been sent to Yoga and Anam. We are looking forward to welcoming you back here in Surabaya! Best regards, Four Points by Sheraton Surabaya, Pakuwon Indah

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st time staying at the Four Points Pakuwon, felt like a new hotel (which i think it was) and staff are all very friendly and attentive. The Junior suite room was nice and I really recommend it because it has more area for my 1 year old daughter to play around and the bed is spacious for all 3 of us together. Tried the pool and its suitable for kids, but i would say its too windy at the time. Maybe they need to provide an FB service at the pool to serve hot drinks and meal. Breakfast was nice with options of various traditional Indonesian food which is tasty (close to the authentic downtown taste). Overall stay is very good.
Stayed 1 night in Jun 2021
Response from Four Points by Sheraton Surabaya, Pakuwon Indah on 22 Jun 2021
Dear Guest, Thank you for sharing your valuable feedback and choosing to stay at Four Points by Sheraton Surabaya Pakuwon Indah. We're delighted to learn that you have an enjoyable love moment from your stay. We would kindly send your warm comments to the hotel team. Once again, thank you for the valuable feedback, we do hope to serve you again whenever your travels bring you back to Surabaya. Sincerely,

8/10 Good

ALEX MENG JYE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Four Points by Sheraton Surabaya, Pakuwon Indah on 17 Mar 2021
Dear Mr. Alex Meng Jye, Thank you for staying at Four Points by Sheraton Surabaya, Pakuwon Indah. We're glad to hear that you had an excellent stay with us. We look forward to welcoming you back. Sincerely,

8/10 Good

Yulianto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Four Points by Sheraton Surabaya, Pakuwon Indah on 3 Mar 2021
Dear Mr. Yulianto, Thank you for staying at Four Points by Sheraton Surabaya, Pakuwon Indah. We're glad to hear that you had an excellent stay with us. We look forward to welcoming you back. Sincerely,

6/10 Okay

ravi

Business traveller
Liked: Cleanliness, room comfort
Fourpoints
Overall good near mall Good for fourpoints
Stayed 2 nights in Nov 2020
Response from Four Points by Sheraton Surabaya, Pakuwon Indah on 3 Mar 2021
Dear Mr. Ravi, Thank you for staying at Four Points by Sheraton Surabaya, Pakuwon Indah. We're glad to hear that you had an excellent stay with us. We look forward to welcoming you back. Sincerely,

8/10 Good

Heriyanto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Near toll road (around 10mins) from the hotel. It was a good stay, however we only stay overnight hence had no chance to explore the facilities. Connect to the mall therefore easy access for various foods.
Stayed 1 night in Nov 2020
Response from Four Points by Sheraton Surabaya, Pakuwon Indah on 3 Mar 2021
Dear Mr. Heriyanto, Thank you for staying at Four Points by Sheraton Surabaya, Pakuwon Indah. We're glad to hear that you had an excellent stay with us. We look forward to welcoming you back. Sincerely,

10/10 Excellent

Nicholas Ren Sheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay!
Best Place to stay around the area!! Great Access to the mall. Great room views and excellent breakfast. Perfect for a weekend getaway in the city.
Stayed 1 night in Aug 2020
Response from Management Four Points by Sheraton Surabaya, Pakuw on 27 Aug 2020
Dear Nicholas Ren, Thank you for sharing your valuable feedback and choosing to stay at Four Points by Sheraton Surabaya Pakuwon Indah. We're delighted to learn that you have an enjoyable love moment from your stay. We would kindly send your warm comments to the hotel team. Once again, thank you for your valuable feedback and we do hope to serve you again whenever your travels bring you back to Surabaya. Sincerely,

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very frienclean, good safety protocol. Recommended
Stayed 2 nights in Jul 2020
Response from Elvira on 4 Aug 2020
Thanks for staying with us. We appreciate your feedback!