Accor Hotels Southbank hotels

"Fantastic hotel! Would stay again!"

"Location, modern, generous size pool & gym"

"Hotel generally in excellent condition. Front desk staff very helpful. Some problems with staff on duty for morning coffee and pastry, service time longer than expected in this standard of hotel."

"Good to have washer and dryer in room. Kitchen is sufficient for preparation of breakfast and simple dinner. "

"Fantastic hotel. Excellent room great staff. I loved the pool area with outdoor seating. Nice area of Melbourne close to the rivet. "

"Location great Couldn’t access the pool, think it’s only available for permanent guests. Got stuck in lift for half hour 😳"

"I checked in and when i got to the room the second bedroom was locked. I called down to reception and was told someone would be there within 15 minutes. I waited 45 minutes and had to get ready to attend an event so had to leave. On the way out I let reception know that the room was still locked. I returned at 9pm to find that the room was STILL locked. I was very unimpressed, i went to reception and insisted that someone come with me to unlock it immediately. The duty manager who accompanied me back to the room tried to tell me they had upgraded my room type and I told them they hadnt, up until that point I had a one bedroom not a two bedroom apartment. I paid for two bedrooms. The reception staff were lovely but were really let down by this issue. Apartment was okay but i would not stay here again due to the hassle and inconvenience."

"Clean room, helpful staff."

"Amazing "