South Glamorgan Spa Hotels

"Excellent on all fronts."

"Clean room with lovely views across the bay. Staff were very friendly, helpful and informative."

"Booked a “Superior” king room. The actual room was far from superior! Aged aluminium windows, and air conditioning broken. Had to leave the window ajar, because so hot in room, and woken by street noise at 2-3am, even on 10th floor. Had requested help from front desk with air conditioning when arrived and was told it would be fixed while I was out. Called when back in room 3 hrs later and it was still not working and was told that actually it had been broken in the whole hotel (except mezzanine floor level) for at least 24 hrs before my arrival and would not be fixed in my stay. They promised to send a fan to room; it didn’t arrive. I stayed at a Premier Inn a week later (half the price; admittedly not in Cardiff city) and the room was better for sleep. On the more positive side, location in centre of city is great, and good breakfast selection and nice bar area."

"The 2 people we interacted with at the front desk were "

"Our room was clean but it hadn’t been refreshed - no teas, no coffee pod machine as there was in the other room I’d booked for a friend. Check-in took longer than it should, but the gym and pool facilities were excellent. "

"Good location for city centre"

"For the most part the hotel was great. The reception staff were great except for one member who was unhelpful and rude. There was a stain (looked like blood) on the under sheet and this member of staff on the desk seemed nonchalant. The restaurant staff were amazing at breakfast especially Lin."

"On arrival the reception lady was lovely check in was easy & the hotel looks very nice from the outside. Great first impression but when you get to the second floor can see it’s dated and half going through a refurbishment. When we got to our room it’s very evident it needs an update. Damp and musty smell, the bathroom was really old, wall papered ceilings and still lots of cracks! Lots of old sockets with blank plates but only 1 wall double plug socket to use (did have USB which was good and probably the only modern thing in the room) mattresses were very cheap and springy the bed bounced when you rolled over. The room & all linen was very white & clean. Felt like a big dent under the carpet in the floor next to the bed. We are not people to complain and it was a reasonable price for a family room so we just accepted ‘we get what we pay for’ for the room it served its purpose for us. We visited the restaurant which was very calm and friendly, but unfortunately we did complain although the food looked lovely on arrival off colour scampi, pink chicken and cod which looked like it was from an Aldi box of fish. Worried of food poisoning unfortunately we did send the food back and eat elsewhere. The young lad working front of house was really good and kind with resolving the issue. The staff were amazing and I think with a thorough refurbishment (not cheap cover up) this hotel will be amazing but have low expectations if you’re using while going through the refurbishment. "