Residences in Quintana Roo

"Clean room with bedroom for my kids. Food was great. Service was good."

"Amazing service!"

"Yes"

"Hyatt Ziva is top notch. Exceptional resort. "

"Comfortable and renovated rooms, super clean, and the staff is super friendly."

"I had a great stay! What really stood out to me was how clean and comfortable the room was. The staff were incredibly friendly and helpful, and the amenities were well-maintained and easy to access. Overall, everything came together to make the stay smooth and enjoyable."

"I had the most amazing, restful, spirit lifting stay! I enjoyed the spa on 2 separate occasions, met some really cool staff, my king bed room with balcony and ocean view was quiet and had a beautiful view. Staff were friendly and helpful and I had everything I needed away from the hustle and bustle of daily life. I felt like I was at home away from home there! Good food, great coffee at the Starbucks located on site, and beautiful mornings along the beach watching the sunrise. I have no complaints and would recommend to anyone wanting to stay within the hotel zone but further from the business and crowds. 12 dollar CND to catch an uber into town if wanted. Thank you Westin and Mexico for filling a gals soul and lifting her spirits! First solo trip out of country and it won’t be my last! Give the vacation club presentation a chance too… it’s better than the reputation it gets I think!"

"The whole resort was spotless and well maintained. Our room was spacious and had plenty of closet and drawer space. The bathroom was well laid out and the best shower and water pressure. Our balcony had a beautiful view of the ocean, pool and we could watch the shows at Chala Sky Bar. All staff was very friendly and the food was very good. We ate in every restaurant! Special mention to Fernando Zavales in the La Luce Bar, Server - Daniel in La Luce Restaurant, Ricardo in Guest Services and Donovan and Esteban in Mexal who made our last night so memorable with an amazing dinner from Tequila tasting through to a Mexican Coffee like no other! The shows were entertaining and the resort was lively but not crazy, respect for all guests, families with young children to couples and singles. We didn't use the pool as we go for the beach and sea but the pool looked well maintained and had a fun kids area, plenty of lounges and outdoor snack area. We will definitely be back!"

"Staff were friendly and attentive. Property and rooms were a little outdated, but clean. Food options were good. Bottled water should be more readily available throughout the day. Would stay again. "