6/10 Okay
Diane
3 Dec 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds of this property were beautiful. The staff were attentive and very friendly. What we were highly disappointed in was not one restaurant took reservations and several restaurants had up to 38 tables ahead of us resulting in at least a 2 1/2 wait. Even though we stayed on the upgraded Impressions side every restaurant had many items on the menu that had an outrageous upcharge. It was not ALL inclusive. An example of this was at one of the restaurants there was a $190 usd charge for a steak. At the steakhouse Ember every steak except for one had an additional charge. The sushi restaurant advertised an Omakase experience. This was $150 per person. We've been to several Cancun/ Riviera Maya area 5 star all inclusive adults only resorts at least 9 times and never experienced anything like this. For this reason we wouldn't return to this resort.
Diane
Stayed 5 nights in Nov 2025
