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Illusion Boutique Hotel

3.5 star property
A tranquil retreat steps from Quinta Alegría Shopping Mall where travelers can enjoy natural surroundings or relax poolside in the heart of Playa del Carmen

Choose dates to view prices

Located in Central Square, Illusion Boutique Hotel By BFH offers complimentary local breakfast and a rooftop terrace with stunning views. Guests can cool off in the outdoor pool, browse the library, and get personalized help from multilingual staff to arrange area tours.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Quadruple Room

Minibar, in-room safe, blackout curtains, free WiFi

Quadruple Room

Highlights

Air conditioning
TV
Blackout curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
Cable channels
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room

Minibar, in-room safe, blackout curtains, free WiFi

Junior Room

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony
Individually decorated
Air conditioning
TV
Blackout curtains
Rainfall showerhead
Private bathroom
Free bottled water
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room, Partial Ocean View (Cabanas Vision)

Minibar, in-room safe, blackout curtains, free WiFi

Single Room, Partial Ocean View (Cabanas Vision)

8.4 out of 10
Very good
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
TV
Blackout curtains
Rainfall showerhead
Private bathroom
Free bottled water
  • Partial ocean view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, blackout curtains, free WiFi

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
TV
Blackout curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
Cable channels
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room

Minibar, in-room safe, blackout curtains, free WiFi

Comfort Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
TV
Blackout curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
Cable channels
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, blackout curtains, free WiFi

Standard Room

Highlights

Air conditioning
TV
Blackout curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
Cable channels
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
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About the area

Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Illusion Boutique Hotel is in the entertainment district and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Playacar Beach. Don't miss out on a visit to Xcaret Eco Theme Park. Visit our Playa del Carmen travel guide
Map
8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710

What's nearby

  • Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia
    Quinta Avenida
    1 min walk - 0.1 km
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    5 min walk - 0.4 km
  • Navidad en el Caribe
    Quinta Alegría Shopping Mall
    6 min walk - 0.6 km
  • Mamita's Beach en Playa del Carmen
    Mamitas Beach
    9 min walk - 0.8 km
  • Central Square
    5 min walk - 0.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    50 min drive

Restaurants

  • Cervecería Chapultepec
    2 min walk
  • Fah Restaurant Bar
    1 min walk
  • Mi Jardin Secreto
    2 min walk
  • Starbucks
    2 min walk
  • Restaurante Tropical
    1 min walk

About this property

Illusion Boutique Hotel

Boutique hotel near Central Square
Located close to Quinta Alegría Shopping Mall, Illusion Boutique Hotel provides free continental breakfast, a rooftop terrace and a library. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool, along with sunloungers and pool umbrellas
  • Multilingual staff, smoke-free property and a 24-hour front desk
  • Tour/ticket information and a nature reserve
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Illusion Boutique Hotel offer thoughtful touches, such as air conditioning, in addition to amenities, such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch TVs with cable channels
  • Daily housekeeping and phones

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  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon

Things to do

  • Library
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways (76 centimetre high)
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Mosquito nets
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.
This property's beach club is 600 yards (550 metres) away.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 5 and younger are not allowed at this property; all guests older than 5 are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Children 5 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property

Property is also known as

Hotel Illusion
Illusion Boutique
Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen
Illusion Boutique Hotel Playa del Carmen
Illusion Boutique Playa del Carmen
Illusion Hotel
Illusion Boutique Hotel By Xperience Playa Del Carmen
Illusion Boutique Hotel Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels
Illusion Boutique Xperience Hotels Adults
Illusion Boutique Adults Xperience Hotels
Hotel Illusion Boutique Hotel Adults Only By Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels Adults Only
Illusion Boutique Hotel Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel Adults Xperience Hotels
Illusion Boutique Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel
Illusion By Xperience Hotels

Frequently asked questions

Does Illusion Boutique Hotel have a pool?

Yes, this property has an outdoor pool.

Is Illusion Boutique Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Illusion Boutique Hotel ?

This property doesn't offer parking.

What time is check-in at Illusion Boutique Hotel ?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Illusion Boutique Hotel ?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Illusion Boutique Hotel located?

Located in Downtown Playa del Carmen, this boutique hotel is within a 10-minute walk of Central Square and Quinta Alegría Shopping Mall. Xcaret Eco Theme Park is 6.2 mi (10 km) away.

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Reviews

Illusion Boutique Hotel Reviews

7.6

Good

8.2

Cleanliness

9.2

Location

8.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 302 out of 838 reviews
Rating 8 - Good. 274 out of 838 reviews
Rating 6 - Okay. 113 out of 838 reviews
Rating 4 - Poor. 65 out of 838 reviews
Rating 2 - Terrible. 84 out of 838 reviews

Reviews

6/10 Okay

Daniel

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Staff was great. Location was great. Room is outdated compared to the photos. Rooftop pool was not in great shape.
Stayed 8 nights in Jan 2026

2/10 Terrible

Gilad

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is nothing like advertised. The room was dirty, leaking shower. The pillows are enormous and uncomfortable. The hotel is just rundown. Location no is great
Stayed 1 night in Jan 2026

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and accommodations are wonderful. This was my second time staying and will definitely be back.
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay to be in central playa del carmen! Right next to the beach and beside the busiest avenues! Lots of fun! Hotel staff very friendly and respectful! Beautiful spacious room!
Stayed 8 nights in Feb 2025

8/10 Good

Mahealani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and good price for size of room
Stayed 1 night in Jul 2023

6/10 Okay

Gerardo

Liked: Staff & service
I like that the person at front desk,( Paulo) was very friendly and helpful with whatever I need
Stayed 6 nights in Jun 2024

8/10 Good

george

Liked: Cleanliness, staff & service, property conditions & facilities
room was good and big....great suntan deck and pool.....employees very polite and helpful...big thank you to Yasuri for answering all our questions and making our 2 week stay comfortable....

10/10 Excellent

Mohammad Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time there it was very nice and clean, staff were great and Emanuel at the receptionist was great and very helpful when ever i asked for anything in regards to anything thank you all
Stayed 8 nights in Jan 2024

8/10 Good

Dino

Liked: Cleanliness, staff & service
The hotel is half under construction, the rooftop patio could be so much more but, generally, the hotel seems kinda abandoned. Good area but do not expect quiet as there are roosters across the pedestrian street (which allows cars) and a club nearby is very noisy until about 1 or 2am. Staff was friendly and tried to accommodate. Rooms clean and amenities work.
Stayed 7 nights in Feb 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly since enter the lobby and all around the property it's clean they clean your room every day the only thing is that they change the linens every three days
Stayed 4 nights in Sep 2023

10/10 Excellent

rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found this hotel to be very convenient to the beach as well as 5th Ave and all that it has to offer. The hotel and rooms were clean, the staff were very friendly and helpful and great service. The air conditioning was cold and the water was hot. Highly recommend and will book again.
Stayed 6 nights in Oct 2023

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel desk was amazing even tho most didnt speak fluently english they used all technology available to understand and help accommodate our stay. The area is beautiful plenty of shopping and amazing art and shows within walking distance local bars clubs and nightlife are everyday until early morning which is amazing I will return

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Great helpful staff, loud club noise from nearby a

Elevator doesn't work, no repair plans, and our room was on the 4th. The desk clerk carried our bags up for us! Housekeeping is the best: extra decorative folds of towels and TP. 😍 Continental breakfast 😜 Nice rooftop pool. Location good and bad: half block to beach 👍 late late loud noise from Frog's 👎👎👎
Stayed 4 nights in Dec 2024

8/10 Good

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Suited basic needs, clean room, rooftop pool area was a nice & spacious, excellent location within walking distance to shopping & restaurants, 1/2 block to the beach. There was no elevator & the continental breakfast included only toast & weak coffee.
Stayed 3 nights in Apr 2024

8/10 Good

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great locations and surprisingly quite!

This hotel is in the center of the nightlife and a half a block to the beach. Very spacious rooms. However the first night I did not have hot water but they quickly fix that problem. My only complaint was the elevator did not work and I had to walk up 5 flights of stairs with heavy luggage and no one to assist. Other than that I would recommend.
Stayed 2 nights in Dec 2024

4/10 Poor

Isha

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is great and the staff are friendly, but the rooms are a different story. There's mold growing on the ceilings, the bathroom door doesn't close, shower is horrible, and the AC leaks water everywhere. The hotel's name seems to fit perfectly. Don't be fooled by the photos—they're just illusions.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Lovely Getaway

I only gave this a 4 star because of the location and the front desk staff Gabriela and Housekeeper. The location is perfect for the beach. But there is absolutely nothing else this property has to offer. They said breakfast was included. But their breakfast was a stale toast, coffee, juice and tea. Nothing else, everything was a la carte in a different location. The bed was extremely hard and I am not one to complain. Noise level extremely high, as it is very close to Senior Frog's restaurant and they party until 3am.
Stayed 3 nights in Apr 2024

10/10 Excellent

Maria Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay near everything

My room was really good, the bed comfortable and with a sea view. It is perfectly situated just beside the beach and very central in Playa del Carmen. Nicolas helped me when the remote control for the aircondition did not work, and he has a very nice attitude and knows service. Thank you. Not everyone speaks English, so Google Translate or a dictionary is handy. A lot was fixed during my stay. Workers did a good job with plants around the pool area and the elevator was fixed my last day. I had wished a more healthy breakfast, but that is very personal. I definitely would go back if I had the same room again. Yes, and you need earplugs to sleep.
Stayed 6 nights in Nov 2024

6/10 Okay

Daniela

Liked: Cleanliness, staff & service

If selecting this hotel bear in mind...

I had a nice(ish) big room on the 1st floor with a balcony and a tiny bit of sea view. Unfortunately there were people eating smelly foods, children playing ball games, men smoking and coughing in the common areas and neighbouring balcony, which was really unpleasant. The hotel is centrally located and close to the beach. Very noisy area, expect loud music from nearby bars until past 2am every night. Budget hotel, which has clearly seen more splendours days. Breakfast is on another hotel not far, but small and long wait to get in. We ended up having breakfast at local coffee shops every day. The staff were very friendly though.
Stayed 5 nights in Mar 2024

4/10 Poor

Richard

Disliked: Amenities, property conditions & facilities
Location was fine. Room was nasty, hot and one pillow on the bed (HARD AS A ROCK). No pool bar as presented On-line. After the 2nd night of my 7 night stay, I left! Didn't care about refune. Over all poor experience.
Stayed 7 nights in Aug 2023

2/10 Terrible

Gabriel f

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very inconvenient. The shower broke and never got fixed -anytime i will take a shower water will be all over the room . - i requested clean towels and they say there is a feed for new towels - didn’t have room clean the first 3 days - the location is good - the price is average - the cleaning crew was good once they got to the room
Stayed 5 nights in Aug 2024

6/10 Okay

Deborah

Liked: Cleanliness
Disliked: Property conditions & facilities
For the price I’m not sure what I expected. The staff was very nice and friendly and the room was clean, and the AC was cold. The elevator does work and the towels were very old and they didn’t “look clean.” Our sliding door to the balcony and the safe did not work. The housekeeping was inconsistent (one time we did not get the full bedding, one time we did not get new towels, when we arrived all the water was left on in the shower). The location great by the ocean but for me being by Senior Frogs made it hard to sleep, it was loud until about 3 AM. I won’t stay there again but for the right type of trip it’s just fine for the price.
Stayed 5 nights in Jul 2024

10/10 Excellent

Karol

Liked: Cleanliness, amenities, property conditions & facilities
All was good
Stayed 1 night in Jan 2026

2/10 Terrible

Bendhiba

Disliked: Cleanliness, amenities, property conditions & facilities
Very far from the pictures a description. Old not maintained room, uncomfortable bed, horrible lights, bad deco, poor water pressure, rusty faucet. The breakfast is a joke too. Spare your time and money and go somewhere else.
Stayed 3 nights in Jan 2026

2/10 Terrible

Miguel

Bad place
Stayed 5 nights in Dec 2025