Kabin di Pulau Pinang

"Sebagai gold member saya sering di beri bilik suite sebagai upgraded di hotel pilihan yang ada VIP member. Tetapi hotel ini tidak memberi apa2 jenis upgrade. "

"Katil xok sbb lmbut sgt Bantal tllu lmbut lembik xsesuai utk class bilik. Yt lain semua ok.. Cntik bsih mesra pelanggan. "

"Condiment missing and room service slightly deteriorated "

"Nice and clean room. Good location."

"Staffs are friendly and helpful. Room 611 not ready on time, room ready close to 6pm. TV in the room 611 not working."

"The check-in process was rushed and worker did not bother to explain anything about the hotel and its amenities (of which I paid a premium for) except about the breakfast. No mention about the beach, pools, 24-hour gym, kid's adventure zone etc - I had to google about all these myself! Bad check in experience"