Hotels in Ottershaw, Chertsey

"Staff were really helpful and friendly. The breakfast had limited offerings but quality was good and food plentiful. Only issue was that a lot of the courses were brought together before the earlier courses were finished."

"The documents/info we received did not mention the POD rail transfer from T5 to hotel (8 plus pounds pp each way) We took bus route 423 for a fraction of the price Bus runs every 15 minutes. Restaurant is pretty good. There is also a nice pub 10 minute walk to the west"

"Overall good stay. Room was clean and bed was comfortable. Breakfast was including and was very good. Great location. "

"Location"

"The location of this hotel is great, but unfortunately, everything else was a huge disappointment. Our room had no windows, felt dark and claustrophobic, and had almost no space to store or hang clothes. Basic amenities were inconvenient, like having to go to another floor just to iron. Housekeeping was also terrible—our room was never cleaned, the bed was never made, and towels were never replaced during our stay. They also charge £15 per bag for luggage storage, which felt excessive. The absolute worst part was finding a bed bug crawling on our bed sheets the morning we were leaving. I had been waking up with painful, itchy bites on my legs and thought they were mosquito bites, but seeing the bed bug confirmed otherwise. It was disgusting and disturbing to realize I had spent two nights sleeping in those conditions. I ended up needing medical attention after returning home because of how severe the bites became. Staff seemed unfazed when I reported it, which was honestly shocking. Between the poor service, hidden fees, and serious bed bug issue, I would never stay here again."

"A few issues with the bathroom..the walk in shower panel was not long enough so water ended up on the tile floor..the black tiles were cold on the feet and very slippery when wet. I wished there was a make up mirror. I couldnt use any of the mirrors as the lughting was not bright enough. Otherwise, the king bed room was very nice!"

"I was traveling solo to visit friends and family in London. The Marble Arch hotel proved to be an excellent base for operations - very close to Oxford Street, Hyde Park, and transportation. Easy trip to/from Heathrow via Bond Street tube station and the Elizabeth Line. The hotel has been a fixture for decades but is completely modernized and very well maintained. My room was perfect for a single traveler - comfortable bed and pillows, ample closet space, a desk, and bathroom with great shower. Choosing a London hotel can be overwhelming but I felt the Marble Arch Hotel was an ideal balance of location, quality, and value. I did not sample the dining, so I have no advice in that regard, however there are so many dining options in the area you can find whatever your appetite is craving."

"Nos dieron un cuarto sin ventana hasta el fondo del hotel que son dos edificios , hasta el final , no me gusto !!!! "

"Great for an overnight stay if connecting to a flight out of Heathrow or a late night arrival before venturing on."