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Reviews of Hotel MyStays Sakaisuji Honmachi

3 out of 5
Hotel MyStays Sakaisuji Honmachi
1-4-8 Awaji-machi, Chuo-ku, Osaka, Osaka-fu

Reviews

8.2

Very good

Rating 10 - Excellent. 328 out of 1000 reviews" "
Rating 8 - Good. 467 out of 1000 reviews" "
Rating 6 - Okay. 156 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

hiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

hiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Stayed 1 night in Nov 2023

10/10 Excellent

hiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a really nice stay at this hotel. The stafff were very helpful
Stayed 3 nights in May 2023
Response from ホテルマイステイズ堺筋本町 くちこみ担当 on 7 Jun 2023
Richard 様Thank you for staying at HOTEL MYSTAYS Sakaisuji Honmachi. Thank you again for your heartwarming feedback. All the staff are very happy to receive warm words and the politeness of the front staff. We will continue to strive to improve our services so that more customers can stay comfortably and want to stay again without being satisfied with the current evaluation.We are looking forward to seeing you coming again. HOTEL MYSTAYS Sakaisuji Honmachi The front desk

6/10 Okay

Lourdes

Travelled with partner
Liked: Staff & service
I was expecting a clean hotel per Japanese standards but In our room 502, the wall had stains. This could easily be wiped but I was surprised to see so many stains. The toilet base needs some cleaning. The carpet on the 5th floor near the elevator had a big stain. The staff though is friendly and nice.
Stayed 7 nights in Apr 2023
Response from ホテルマイステイズ堺筋本町 くちこみ担当 on 15 May 2023
Lourdes 様Thank you very much for staying at HOTEL MYSTAYS Sakaisuji Honmachi.Also, thank you again for taking the time to post this while you are busy.We sincerely apologize for the inconvenience caused to you regarding the cleaning, etc., even though you chose us from a number of hotels. We will provide guidance to all cleaning staff again through the cleaning manager and work on future improvements.We will do our best to meet your expectations the next time you stay at our facility.We are looking forward to seeing you again.Hotel Mystays Sakaisuji Honmachi front"

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel was perfect for us. We did day trips to Kyoto and Nara easily, as well as other parts of Osaka.
Stayed 10 nights in Feb 2023
Response from ホテルマイステイズ堺筋本町　フロント on 17 Mar 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon.Sincerely,

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value for money
Stayed 3 nights in Feb 2023
Response from ホテルマイステイズ堺筋本町　フロント on 17 Mar 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon.Sincerely,

8/10 Good

dao yong

Liked: Staff & service, amenities, property conditions & facilities
The cleaning can be better especially the desk which is dusty on my first day
Stayed 8 nights in Jan 2023
Response from ホテルマイステイズ堺筋本町 くちこみ担当 on 8 Feb 2023
dao yong 様Thank you very much for staying at HOTEL MYSTAYS Sakaisuji Honmachi.In addition, we would like to thank you again for your feedback during your busy schedule.However, we would like to apologize for the inconvenience caused regarding the cleaning of the room.Regarding the cleaning and confirmation system on a daily basis, we intended to pay close attention to it, but it is embarrassing.We sincerely accept the valuable opinions of our customers and will devote ourselves to further improvement in the future.We look forward to welcoming you back to our hotel in the future.HOTEL MYSTAYS Sakaisuji Honmachifront

8/10 Good

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022
Response from ホテルマイステイズ堺筋本町　フロント on 7 Jan 2023
Thank you for staying with us. We are happy to hear that you stayed conveniently. If you have chance,please stay again at Hotel Mystays Sakaisuji-Honmachi.Thank you for staying with us. We are happy to hear that you stayed conveniently. If you have chance,please stay again at Hotel Mystays Sakaisuji-Honmachi.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was kept up nicely and staff were great and very helpful when needed
Response from ホテルマイステイズ堺筋本町 くちこみ担当 on 7 Jan 2023
Dear Mrs.EmilyThank you so much for staying at Hotel Mystays Sakaisujihonmachi.Thank you for your heartwarming feedback.We look forward to welcoming you back to HOTEL MYSTAYS Sakaisuji Honmachi in the future.HOTEL MYSTAYS Sakaisuji HonmachiThe front desk

10/10 Excellent

hiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 7 nights in Nov 2022
Response from ホテルマイステイズ堺筋本町　フロント on 7 Jan 2023
Thank you for staying with us. We are happy to hear that you stayed conveniently. If you have chance,please stay again at Hotel Mystays Sakaisuji-Honmachi.

8/10 Good

Kalusingh

Stayed 1 night in Nov 2022
Response from ホテルマイステイズ堺筋本町　フロント on 7 Jan 2023
Thank you for staying with us. We are happy to hear that you stayed conveniently. If you have chance,please stay again at Hotel Mystays Sakaisuji-Honmachi.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many nice restaurant close by, location was great and had a microwave in the room
Stayed 5 nights in Mar 2021
Response from Hotel Mystays Sakaisuji-Honmachi Receptionist on 15 Mar 2021
Dear Guest Thank you for staying here in Mystays Sakaisuji-Honmachi. Also appreciate sharing your review. We are happy to hear that you enjoyed staying with us. We are looking forward to see you here again. Best Regards Hotel Mystays Sakaisuji-Honmachi Receptionist

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 11 nights in Jan 2020
Response from フロント　林 on 1 Feb 2020
Thank you for staying with us. We are happy to hear that you stayed conveniently. If you have chance,please stay again at Hotel Mystays Sakaisuji-Honmachi.

8/10 Good

Daniel, HKG

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It is close to two stations: Kitahama and Sakaisuji Honmachi. Nice restaurants and small shops around. Its on a quiet neiborhood. Cleanliness can be improved, carpets are stained and old, our bed cover had very *odd* stains as well as on the walls. We asked the bed cover to be replaced, and we sort of ignored the stain on the wall. Except for that, the room was ok.
Stayed 4 nights in Jan 2020
Response from Front Hayashi on 20 Jan 2020
Thank you very much for using Hotel MyStays Sakaisuji-Honmachi. We sincerely apologize for any inconvenience you may have regarding cleaning your room in spite of your stay. We have been paying close attention to the room cleaning and confirmation system so that our customers can use it more comfortably on a daily basis, but we are ashamed as much as possible. Sorry for not meeting your expectations. Once again, we will reconfirm the operation and re-train the staff. Last but not least, we will work to create an environment where our customers can spend their time without wasting valuable opinions. We look forward to seeing you again.

8/10 Good

Barlian, Miyazaki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very helpful to have a mini kitchen in our room, thank you!
Stayed 2 nights in Sep 2019
Response from Fronto Tokuhiro on 24 Sept 2019
Dear Barlian Thank you for staying with us. We are happy to hear that you stayed conveniently. If you have chance,please stay again at Hotel Mystays Sakaisuji-Honmachi.

10/10 Excellent

Philip dodd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from フロント　徳弘 on 27 Aug 2019
この度はホテルマイステイズ堺筋本町をご宿泊頂きまして誠にありがとうございます。 またのご利用お待ち申し上げております。

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from フロント　徳弘 on 14 Aug 2019
この度はホテルマイステイズ堺筋本町をご宿泊頂きまして誠にありがとうございます。 またのご利用お待ち申し上げております。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and nice room, good location, easy access. Value of money.
Stayed 1 night in Apr 2019
Response from Front Hayashi on 6 May 2019
Thank you for choosing HOTEL MYSTAYS Sakaisujihonmachi. Hope you had a good time during staying with us. Have a very nice day and we are looking forward to seeing you again. Best regards,

8/10 Good

Encarnacion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Front　Hayashi on 6 May 2019
Dear Encarnacion Thank you for choosing HOTEL MYSTAYS Sakaisujihonmachi. Hope you had a good time during staying with us. Have a very nice day and we are looking forward to seeing you again. Best regards,

10/10 Excellent

Fany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Front Hayashi on 1 Apr 2019
Dear Fany Thank you for choosing HOTEL MYSTAYS Sakaisujihonmachi. Hope you had a good time during staying with us. Have a very nice day and we are looking forward to seeing you again. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean
Stayed 2 nights in Feb 2019
Response from Front Hayashi on 6 Mar 2019
Thank you for choosing HOTEL MYSTAYS Sakaisujihonmachi. Hope you had a good time during staying with us. Have a very nice day and we are looking forward to seeing you again. Best regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice. However the subway abit far from the hotel.
Stayed 2 nights in Feb 2019
Response from Front Hayashi on 6 Mar 2019
Dear guest, Many thanks for staying with HOTEL MYSTAYS Sakaisujihonmachi and taking your time to posting a review here. Our hotel is located at business area and 7 minutes by walking from the nearest metro stations both Sakaisujihonmachi and Kitahama stations. We hope you had a relaxing time during your stay. Best regards,

6/10 Okay

Kathleen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good and helpful staff, the cleanliness needs work
We have stayed in different hotels in Osaka and another MyStays. We’ve been disappointed with the cleanliness of the room. The EcoPlan concept is great, but only works if you give the cleaning staff enough time to clean the room properly for the next guests. The cleanliness was well below the Japanese standard. We always tell our friends about how immaculately clean it is everywhere in the hotels in Japan. This hotel does not fall into this category. The staff was great and helped within their means to arrange a room change the day after we arrived. The room was better, although a lower category (standard double vs. superior queen), but still the cleanliness was not up to hotel standard. We booked the superior queen initially because of the bigger size, but this room was so tiny that we had trouble moving around. The only place where you could open the luggage was right in front of the entrance door, there was no place to put clothes away. The standard double room we changed into after the first night had a different layout and was much more comfortable than the other one. We stayed in smaller rooms in other hotels, but the superior queen (even though it ought to be bigger) felt much smaller and was not functional or convenient at all due to the layout of the room. I’m not sure if we would choose this hotel again if there are other choices. The area where it is located is great though!
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel of good value
Reception staffs are very helpful and without problem in commnication with English. Location near subway station, walk about 5 minutes and with many small restaurants nearby. It is mainly a commercial area, so quite after office hours. Room is clean and good maintenance, larger than most rooms in Japan, especially the toilet. The only downside is a construction site nearby, and working noise started in the morning.
Stayed 4 nights in Jan 2019
Response from Front Mizuta on 12 Feb 2019
Dear guest, Thank you for choosing HOTEL MYSTAYS Sakaisujihonmachi. We also appreciate for taking your time to posting a review and comments here. It is our pleasure to hearing from you. We hope you had a good time in Osaka and looking forward to serving you again next time. Have a nice week. Best regards,

8/10 Good

BL, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff hospitality
Stayed 1 night in Jan 2019
Response from Front Hayashi on 23 Jan 2019
Dear BL, Thank you for choosing HOTEL MYSTAYS Sakaisujihonmachi. Hope you had a good time during staying with us. Have a very nice day and we are looking forward to seeing you again. Best regards,

8/10 Good

Verified traveller

Liked: Staff & service
Convenient location, but very small. Did not reserve a non smoking room as wotif did not show that option. Nice staff.
Stayed 3 nights in Jan 2019
Response from Front Mizuta on 26 Jan 2019
Dear guest, Thank you for choosing HOTEL MYSTAYS Sakaisujihonmachi. It is pleasure to hearing that you taught good about our location and staff. We are sorry for room size. Please consider other room type ( there are several types here) as well. We hope you had a good time in Osaka and looking forward to seeing you again next time. Best regards,

8/10 Good

Verified traveller

Good Budget Hotel
Location was a bit far from main city/ shopping areas, staff were very courteous and helpful though language was a problem, room was okay and had all the necessary comforts. Overall we got what we expected from a budget hotel
Stayed 2 nights in Jan 2019
Response from Front Mizuta on 26 Jan 2019
Dear guest, Thank you for staying with HOTEL MYSTAYS Sakaisujihonmachi. We also appreciate for taking your time to posing a review and comments here. However, we are sorry for inconvenience about location and communicating in foreign language. Hope you had a relaxing time during your stay and wishing you a safe journey!

8/10 Good

Jittinai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Front Hayashi on 17 Jan 2019
Dear Jittinai, Thank you for choosing HOTEL MYSTAYS Sakaisujihonmachi. Hope you had a good time during staying with us. Have a very nice day and we are looking forward to seeing you again. Best regards,

8/10 Good

Jittinai

Liked: Cleanliness, staff & service, property conditions & facilities
everything is ok except the shower. the shower temperature wasn't stable.
Stayed 1 night in Jan 2019
Response from Front Hayashi on 13 Jan 2019
Dear,Jittinai Thank you for choosing HOTEL MYSTAYS Sakaisujihonmachi. Also, thank you again for your time to submit your busy schedule. We apologize for any inconvenience regarding the temperature control function of the shower. We will continue to aim for improvement of the service so that it can be a hotel that matches your evaluation, so please keep in mind my hotel Mystays Sakaisuji Honcho in the future.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Front Hayashi on 12 Jan 2019
Dear Ali, Thank you for choosing HOTEL MYSTAYS Sakaisujihonmachi. Hope you had a good time during staying with us. Have a very nice day and we are looking forward to seeing you again. Best regards,

8/10 Good

Bin Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience
Room was kinda small but expected it. Good move to place the amenities at the common area to reduce wastage. The hotel is located at quite a quiet location, with most shops closed (probably due to new year), so it felt quite too dark and quiet/dangerous to walk back alone (luckily I'm with my hubby).
Stayed 2 nights in Dec 2018
Response from Front Mizuta on 2 Jan 2019
Dear Bin Bin, Thank you for staying with HOTEL MYSTAYS Sakaisujihonmachi. We also appreciate for taking your time to posting a review here. There are very few restaurants open during new year's holiday as our location is placed at business area but please remember that we are always welcome to help our guests. Wishing you all the best for 2019 and have a lovely day. Best regards,

8/10 Good

c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
30 mins walk away from any major JR stations. not bad though, metro station is about 10 mins walk away
Stayed 5 nights in Dec 2018
Response from Front Mizuta on 3 Jan 2019
Dear guest, Many thanks for staying with HOTEL MYSTAYS Sakaisujihonmachi and taking your time to posting a review here. Our hotel is located at business area and 7 minutes by walking from the nearest metro stations both Sakaisujihonmachi and Kitahama stations. We hope you had a relaxing time during your stay. Best regards,

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all it was a good experience, my cancelled room already reimbursed.. I hope there is Pay at the hotel option without credit card.
Stayed 2 nights in Dec 2018
Response from Front Tokuhiro on 9 Jan 2019
Dear Grace. Thank you for staying with us. We are looking forward to serving you again. Best regards,

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
The hotel staff were nice and efficiently soerted out a problem.
Stayed 3 nights in Nov 2018
Response from Front Mizuta on 20 Nov 2018
Dear guest, Thank you very much for staying with HOTEL MYSTAYS Sakaisujihonmachi. We are happy to receive a comment and review here. Hope you were comfortable during your stay. We all look forward to serving you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
This hotel offers a good quality for the price of the rooms.
Stayed 3 nights in Oct 2018
Response from Front Mizuta on 4 Nov 2018
Dear Guest, Thank you for staying with HOTEL MYSTAYS Sakaisujihonmachi. We are happy to receive your review and comment here. Hope you had a relaxing time during your stay. Have a nice day and we look forward to seeing you again. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel rooms with decent views. There is construction going on outside the building that may bother you if you are sensitive to noise, I wasn't bothered by it though
Stayed 6 nights in Sep 2018
Response from Front Hayashi on 2 Oct 2018
Thank you for choosing HOTEL MYSTAYS Sakaisujihonmachi. It is our pleasure to hear you had a great stay with us. We also appreciate for posting a review here and looking forward to seeing you again. Have a lovely day. Best regards,

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Front Hayashi on 28 Sept 2018
Thank you very much for staying with us. We are looking forward to serving you again, Best regards.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Just an average hotel
Not so close to the subway stations if u r prepared to walk at least 500 m, slow wifi at night but at least the staff are efficient and helpful.
Stayed 2 nights in Sep 2018
Response from Front Moribe on 18 Sept 2018
Thank you very much for using Hotel Mystays Sakaisuji Honcho. The hotel is located in the business district so you can spend quiet and relaxing at night. Also please drop in when you happen to come this way.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Bathroom was nice, room was always cleaned. Front desk provided good service. Refrigerator was useful. Close to stuff to do.
Stayed 2 nights in Aug 2018
Response from Front Mizuta on 5 Sept 2018
Dear Paul, Thank you for choosing HOTEL MYSTAYS Sakaisujihonmachi. It is our pleasure to hear you had a great stay with us. We also appreciate for posting a review here and looking forward to seeing you again. Have a lovely day. Best regards,

8/10 Good

David, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have always been satisfied with the service which is both courteous and friendly. The rooms are compact but clean and comfortable. Within walking distance are small restaurants and a Starbucks going toward Sakaisuji Honmachi station.
Stayed 1 night in Aug 2018
Response from Front Mizuta on 28 Aug 2018
Dear David, Thank you for choosing HOTEL MYSTAYS Sakaisujihonmachi. It is a pleasure to hear that you have been satisfied with our service. We would like to appreciate for taking time to post a comment here. Hope you had a lovely time in Osaka and we are looking forward to seeing you again. Best regards,

8/10 Good

Verified traveller

Stayed 1 night in Aug 2018
Response from Front Mizuta on 14 Aug 2018
Dear guest. Thank you for staying with HOTEL MYSTAYS Sakaisujihonmachi. We also appreciate for posting review here. Hope you had a good time and looking forward to seeing you again. Have nice day! Best regards,

8/10 Good

Martin, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel just 7-10 minutes walk to the station. staff were all very helpful and all amenities were provided. although room were quite small but good for budget traveler and very clean
Stayed 4 nights in Jul 2018
Response from Front Mizuta on 8 Aug 2018
Dear Martin, Thank you for choosing HOTEL MYSTAYS Sakaisujihonmachi. We are sorry for the inconvenience about room. If you stayed other type of room this time, please note that twin rooms are wider comparing to other rooms in our hotel. It was pleasure to hear you thought location and staff were good. Thank you again for posting a review here. Have a lovely day. Best regards,

8/10 Good

Ben, Komaki, Japan

Liked: Staff & service, property conditions & facilities, room comfort
Room Cleanliness
Our Hotel room is nice, but once you inspect the T.V rack, and the window curtain, you can obviously see the dirt and some oily stuff in the TV rack. We also noticed that there house cleaner is a foreigner, maybe there a lack of training on there part! But overall it was a nice stay
Stayed 1 night in Jul 2018
Response from Front Mizuta on 5 Aug 2018
Dear Ben, Thank you for staying with HOTEL MYSTAYS Sakaisujihonmachi. First of all, we would like to apologize for our cleaning service. We will train our cleaning staff and make further efforts in providing better service. Thank you again for your time to leave review here. We hope you had a good time in Osaka. Best regards,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Front Mizuta on 3 Aug 2018
Dear Guest, Thank you for staying with HOTEL MYSTAYS Sakaisujihonmachi. We appreciate for your time posting review here too. Hope you had a good time. Have a nice weekend. best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend :)
We booked a non-smoking room but got there and got a smoking room as they said they had no more room available... Regardless, waited a bit longer and went down in the evening and got a room change :) The room was very clean, tidy and big enough size for hotels in Japan. Pretty close to the train and other popular locations.
Stayed 2 nights in Apr 2018
Response from Front Mizuta on 3 Aug 2018
Dear Guest, Thank you very much for staying with HOTEL MYSTAYS Sakaisujihonmachi. First of all, we would like to apologize for the inconvenience about room type and made you waiting for a quite long time. It is pleasure to hearing that you liked our room and location. We appreciate for your time posting review here too. Have a lovely weekend. Best regards,

10/10 Excellent

Yiu Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Front Mizuta on 31 Jul 2018
Dear Yui Wai Thank you for staying with HOTEL MYSTAYS Sakaisujihonmachi. We also appreciate for your time to posting review here. Hope you enjoyed Osaka and we are looking forward to seeing you next time. Best regards,

4/10 Poor

Sean, Hong Kong

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Unsatisfactory overall cleaniness
Our used coffee cups were not cleaned on the first two days of our stay. Having read my note in the room, the attendant still failed to do so. On top of that, at breakfast I almost drank into a cup left with a clear pink lip on the brink. Its breakfast buffer was a rather mundane one.
Stayed 4 nights in Jun 2018
Response from Kouhei Hayashi on 11 Jul 2018
Dear Guest, Thank you for staying at HOTEL MYSTAYS Sakaisuji Honmachi, and we appreciate you taking the time to write to us. Please accept our sincere apologies for coming short of your expectations, despite the fact that it is the duty of the hotel to bring the guests exceptional hotel experience. As for a lack of cleanliness of the room, we are sorry that our cleaning crew did not check the room condition more thoroughly. We will strive to make sure that guest rooms will be cleaned and examined thorough enough to provide comfortable accommodation. I am sorry that the cup was not cleaned at the breakfast venue. I will share your comment with the restaurant management so a similar situation will not happen in the future. It will be very much appreciated if you choose our hotel and grant us a chance to host you again, the next time you visit Osaka area. Sincerely, Kouhei Hayashi, Manager, HOTEL MYSTAYS Sakaisuji Honmachi