Restaurant

Reviews of Best Western Plus Hotel Fino Osaka Kitahama

3.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 616 out of 958 reviews" "
Rating 8 - Good. 272 out of 958 reviews" "
Rating 6 - Okay. 50 out of 958 reviews" "
Rating 4 - Poor. 14 out of 958 reviews" "
Rating 2 - Terrible. 6 out of 958 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Zeyad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality
Stayed 3 nights in Apr 2024
Response from Hyeyoung on 17 Apr 2024
Thank you very much for staying at our hotel.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, walking distance to subway, convent.
Stayed 4 nights in Mar 2024
Response from Hyeyoung on 18 Mar 2024
Thank you very much for using our hotel hotel.I hope that you will return to Japan.I am very pleased that you have liked us.I am happy if you can use the hotel again.

10/10 Excellent

Eric, Richmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are really nice. Very good customer service especially the staffs who serve the breakfast at the eating area.
Stayed 6 nights in Mar 2024
Response from Hyeyoung on 15 Mar 2024
Thank you very much for sharing your experience with us while visiting us. We are glad you enjoyed your stay. Our team will be delighted to read your comments. Thank you for giving us the opportunity to host your stay, we sincerely appreciate your patronage.Best Regards!

10/10 Excellent

Akiko

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It’s at a convenient location with several train lines and walkable distance from city centers. Nice restaurants nearby. Staff was very pleasant.
Stayed 6 nights in Mar 2024
Response from Hyeyoung on 15 Mar 2024
We're overjoyed to hear that you simply love the Hotel Thank you for your kind words about our attentive and friendly staff and perfect location. Any advise, suggestion or compliment give will be the power for hotel's progress.Wish we have the opportunity to service you next time.

10/10 Excellent

kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and attentive.
Stayed 2 nights in Mar 2024
Response from Front Desk  Enami on 9 Mar 2024
dear kellyThank you very much for choosing our hotel out of many hotels.Thank you very much for your comment which makes me very happy.We will continue to improve our hotel with the aim of becoming a hotel that our customers will choose again and again, so we appreciate your continued support.If you have a chance to come to Osaka, we look forward to using our hotel.

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, will stay again when back in Osaka
Stayed 2 nights in Mar 2024
Response from Hyeyoung on 8 Mar 2024
英語 - 自動検出英語日本語韓国語日本語英語韓国語原文Thank you for your glowing feedback on Best Western Plus Hotel Fino Osaka Kitahama.It's wonderful to hear that you appreciated our rooms coupled with friendly service.We'll certainly use your feedback as a learning experience to ensure improvement in our service.We eagerly anticipate your return visit. Thanks again for your recommendation!

10/10 Excellent

Raziel Moises Galarza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Hyeyoung on 22 Apr 2024
Thank you very much for staying at our hotel the other day.We sincerely look forward to your visit.

8/10 Good

Jin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cerca de la línea K q lleva al centro muy fácil, aunque puede ir caminando al centro.
Stayed 2 nights in Feb 2024
Response from Hyeyoung on 12 Feb 2024
Thank you very much for using our hotel hotel.I hope that you will return to Japan.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVE THIS HOTEL - KEEP IT UP!
This is my and my fiance's favourite hotel in Osaka by far! This was our second time staying here and I wiIl always try to book again next time we come visit. This hotel is in a very convenient location. It's only one block away from several different konbinis if you're looking to pick up some snacks and drinks. It's also only half a block from Kitahama station. By train, it is very fast to get to downtown area (Namba, Dontonbori, etc.) - approximately 10-15 minutes. It was also pretty close to the Asahi Beer Factory Museum, and I would recommend visiting if you've never been if you're staying at this hotel. The neighbourhood of this hotel is very calm, quiet, and safe. I noticed that out of the 3 hotels we stayed at on this trip (we visited Tokyo and Kyoto in addition to Osaka), this hotel was the cleanest - so great job and thank you to the housekeeping team! We appreciated that the laundry machine has a 10 minute grace period policy after the 2 hour standard wash/dry cycle ends to remove your load of laundry so that the next person in line can start their cycle. At our other hotel in Tokyo (which had 3 machines, but was a larger hotel with more guests), they had a grace period of 30 minutes, which we thought was too long as that is a quarter of a cycle and waiting/standing around for 30 minutes rather than 10 minutes is a long waste of time. Thank you very much to the Best Western Plus Kitahama staff for having this policy in place and for the warm & friendly service!
Stayed 7 nights in Jan 2024
Response from Hyeyoung on 22 Jan 2024
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front KIM on 18 Jan 2024
Thank you very much for staying at our hotel the other day.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

6/10 Okay

Pia, Bangsar

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
.
Response from Front KIM on 14 Jan 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.Please give us the opportunity of improvement by all means. We sincerely look forward to seeing you again.

8/10 Good

Sherwin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Value for money
Very good location near 3 Osaka Metro stations. Hotel waa clean and rooms were just the right size. Breakfast needs improvement. Near convenient stores and restaurants that cater to office workers and can be night cap places.
Stayed 9 nights in Dec 2023
Response from Front KIM on 14 Jan 2024
Thank you very much for using our hotel hotel.I hope that you will return to Japan.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Front KIM on 14 Jan 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.Please give us the opportunity of improvement by all means. We sincerely look forward to seeing you again.

10/10 Excellent

Chuong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front KIM on 14 Jan 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.Please give us the opportunity of improvement by all means. We sincerely look forward to seeing you again.

6/10 Okay

Helen

Travelled with family
Disliked: Cleanliness
I found hair and crumbs on the bed cover. It has too many small pillows which are not necessary for the small size bed.
Stayed 3 nights in Dec 2023
Response from Front KIM on 18 Jan 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will strengthen our checking system and we will strive to make improvements as soon as possible.Thank you very much for posting valuable opinion this time.

6/10 Okay

Ruchan

Stayed 4 nights in Nov 2023
Response from Front KIM on 14 Jan 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.Please give us the opportunity of improvement by all means. We sincerely look forward to seeing you again.

6/10 Okay

Martille

Travelled with family
Liked: Staff & service, amenities
Bathroom smells very bad.
Stayed 4 nights in Nov 2023
Response from Front Enami on 12 Dec 2023
Dear MartilleThank you for using our hotel this time.We apologize for the inconvenience caused due to the lack of cleaning during your stay.We will confirm the cause of this issue as soon as possible and will inform our cleaning staff to strengthen cleaning checks to prevent this from happening again.Thank you very much for your valuable feedback.We will use this as a reference to improve the hotel as a whole.Finally, we would like to once again apologize for the inconvenience caused.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms with semi-lux finishes and the all the basics. The hotel amenities are pretty minimal, and the restaurant was closed. But this is in a great location for access to two of Osaka's central train lines.
Stayed 7 nights in Nov 2023
Response from Front Enami on 12 Dec 2023
Dear AndreaThank you for using our hotel this time.Thank you very much for your valuable feedback regarding your stay.We apologize for any inconvenience caused due to our lack of guidance.Please note that our hotel does not sell breakfast only and is not open during the day or at night.We look forward to using our hotel again if you have another opportunity.

8/10 Good

John, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities
Only problem was the dirt under the beds. Otherwise it was a nice and quiet place for a short stay.
Stayed 2 nights in Nov 2023
Response from Front Enami on 12 Dec 2023
Dear JohnThank you for using our hotel this time.We apologize for the inconvenience caused due to the lack of cleaning during your stay.We will check with the cleaning staff as soon as possible and make improvements to prevent such incidents from happening in the future.Thank you very much for your valuable review regarding your stay.We will continue to strive to improve the hotel as a whole based on this evaluation.

8/10 Good

jinkyu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and quiet of hotel and staff kindness was very satisfactory . Near kitahama station was convenient.
Stayed 5 nights in Nov 2023
Response from Front Enami on 12 Nov 2023
Dear jinkyuThank you for using our hotel.Thank you for your review of our stay.We will strive to improve the hotel as a whole based on the evaluations received from our customers.We look forward to using our hotel again if you have another opportunity.

10/10 Excellent

Lai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like have clean area
Stayed 7 nights in Oct 2023
Response from Front Enami on 12 Nov 2023
Dear LaiThank you for using our hotel.Thank you for your review of our stay.We will strive to improve the hotel as a whole based on the evaluations received from our customers.We look forward to using our hotel again if you have another opportunity.

10/10 Excellent

Derek

Stayed 4 nights in Oct 2023
Response from Front Enami on 12 Dec 2023
Dear DerekThank you for using our hotel this time.Thank you very much for your valuable evaluation regarding your stay.We will continue to improve the hotel as a whole, so if you have another opportunity, we look forward to using our hotel again.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfortable accommodation. Friendly staff. Good location for visiting Osaka via the underground, 2 stations nearby.
Stayed 1 night in Oct 2023
Response from Front Enami on 12 Nov 2023
Dear AndrewThank you for using our hotel.Thank you for your review of our stay.We will strive to improve the hotel as a whole based on the evaluations received from our customers.We look forward to using our hotel again if you have another opportunity.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
okay hotel
Stayed 4 nights in Oct 2023
Response from フロント 榎並 on 12 Nov 2023
Dear MichaelThank you for using our hotel.Thank you for your review of our stay.We will strive to improve the hotel as a whole based on the evaluations received from our customers.We look forward to using our hotel again if you have another opportunity.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Stayed 4 nights in Oct 2023
Response from Front Enami on 12 Nov 2023
Dear MichaelThank you for using our hotel.Thank you for your review of our stay.We will strive to improve the hotel as a whole based on the evaluations received from our customers.We look forward to using our hotel again if you have another opportunity.

10/10 Excellent

Taryn

Stayed 4 nights in Oct 2023
Response from Front Enami on 12 Nov 2023
Dear TarynThank you for using our hotel.Thank you for your review of our stay.We will strive to improve the hotel as a whole based on the evaluations received from our customers.We look forward to using our hotel again if you have another opportunity.

10/10 Excellent

yuqing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall 5 star! Room is clean and cozy!
Stayed 2 nights in Oct 2023
Response from Front Enami on 17 Oct 2023
Dear yuqingThank you for using our hotel.We will strive to improve the hotel based on the evaluations received from our customers.We look forward to using our hotel again if you have another opportunity.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was great tasting!
Stayed 2 nights in Aug 2023
Response from Front Enami on 17 Oct 2023
Dear ChelseaThank you for using our hotel.We will strive to improve the hotel based on the evaluations received from our customers.We look forward to using our hotel again if you have another opportunity.

6/10 Okay

Sing

Travelled with family
Liked: Cleanliness, property conditions & facilities
Typical BW.
Stayed 3 nights in Sep 2023
Response from Front Enami on 17 Oct 2023
Dear SingThank you for using our hotel.We will strive to improve the hotel based on the evaluations received from our customers.We look forward to using our hotel again if you have another opportunity.

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very breakfast options
Stayed 1 night in Aug 2023
Response from Front Enami on 17 Oct 2023
Dear JonathanThank you for using our hotel.We will strive to improve the hotel based on the evaluations received from our customers.We look forward to using our hotel again if you have another opportunity.

10/10 Excellent

Rogina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean property, super friendly staff
Stayed 5 nights in Sep 2023
Response from Front Tamang on 18 Sept 2023
Thank you for completing the survey regarding your recent stay at our hotel.We place great importance on providing a service that satisfies our customers. Your feedback will help us improve our services further in the future.We hope that you will consider staying with us again next time and give us the opportunity to serve you better.If we can be of any assistance, please do not hesitate to contact us.We appreciate your continued patronage.

10/10 Excellent

Fernando, Saskatoon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Tamang on 18 Sept 2023
Thank you for completing the survey regarding your recent stay at our hotel.We place great importance on providing a service that satisfies our customers. Your feedback will help us improve our services further in the future.We hope that you will consider staying with us again next time and give us the opportunity to serve you better.If we can be of any assistance, please do not hesitate to contact us.We appreciate your continued patronage.

10/10 Excellent

Antoinette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful for us during our stay. We chose this location because it was not too far from where we wanted to go but was surprised that the Kitahama station had an exit super close by. It’s also less than 10 minutes of walking distance from the Yodayabashi station. Very close to convenience stores also. Our room was very cozy and we always slept in because the bed was so comfortable.
Stayed 5 nights in Sep 2023
Response from フロント タマン on 8 Sept 2023
Thank you for completing the survey regarding your recent stay at our hotel.We place great importance on providing a service that satisfies our customers. Your feedback will help us improve our services further in the future.We hope that you will consider staying with us again next time and give us the opportunity to serve you better.If we can be of any assistance, please do not hesitate to contact us.We appreciate your continued patronage.Best Regards

6/10 Okay

Rowena

Liked: Cleanliness
Stayed 3 nights in Aug 2023
Response from フロント タマン on 5 Sept 2023
Thank you for completing the survey regarding your recent stay at our hotel.We place great importance on providing a service that satisfies our customers. Your feedback will help us improve our services further in the future.We hope that you will consider staying with us again next time and give us the opportunity to serve you better.If we can be of any assistance, please do not hesitate to contact us.We appreciate your continued patronage.

10/10 Excellent

Stella Han-Hui

Liked: Cleanliness, staff & service, property conditions & facilities
Love the room and beds. The firm mattresses are perfect for us.
Stayed 6 nights in Aug 2023
Response from Front Desk  Tamang on 3 Sept 2023
Thank you for stayig with BestWestern Plus Hotel Fino Oska Kitahama.We admire your reviews and again we would like to serve our hopitality.Looking forward for your stay in near future.Best Regards,

10/10 Excellent

Safata Theophania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in a quiet area of Osaka (in my opinion), I found this place to be absolutely amazing. Next to Kitahama station for easy public transport, about a 30min walk to Dotonbori (the walk to Dotonbori, itself, was filled with many little discoveries). Mos Burger is right around the corner, a massage spa just right next to it. And the rooms? Spacious and just what we needed. Highly recommend.
Response from Front Desk Tamang on 3 Sept 2023
Thank you for stayig with BestWestern Plus Hotel Fino Oska Kitahama.We admire your reviews and We are very very thankful for your kind stay.We would like to serve our hopitality again and again.Looking forward for your stay in near future.Best Regards,

10/10 Excellent

Sally Kai Lam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excellent! It is clean and well-maintained. The beds were extremely comfortable with a soft duvet. One of our favourite aspects of the hotel was that there's self-serve coin laundry downstairs that you can use any time. Do note that it only accepts 100 yen coins, so have your change ready as the front desk will have limited change to provide guests. Service was also friendly here and my friend and I really enjoyed our stay in this comfortable and clean hotel.
Stayed 4 nights in Jul 2023
Response from Front Enami on 14 Aug 2023
Dear Sally Kai LamThank you for using Best Western Plus Hotel Fino Osaka Kitahama.We are very happy to receive many compliments from our customers.If you have another chance to come to Japan in the future, please use our hotel.In addition, the staff will work together to improve the hotel so that we can provide better service than last time.Thank you for your kind support.

8/10 Good

Jinsung J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tiny room, but convenient.
It was a great place to stay as a family. The room is very small. The staff were very friendly. The subway was very close.
Stayed 3 nights in Jul 2023
Response from フロント タマン on 27 Jul 2023
Thank you for your Kind stay at hotel.We appreciate you kind review towards our hotel.Looking for your stay in near future.Best Regards,

10/10 Excellent

Clive

Stayed 1 night in Jul 2023
Response from Front Enami on 14 Aug 2023
Dear Clive Thank you for using Best Western Plus Hotel Fino Osaka Kitahama.We will continue to make improvements every day, aiming to be a hotel that customers want to use again.Thank you for your kind support.

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, property conditions & facilities
Nice lobby
Stayed 2 nights in Jul 2023
Response from Front Enami on 16 Jul 2023
dear customerThank you for using our hotel this time.Thank you for your evaluation of your stay.We will use your feedback as a reference to improve the overall hotel in the future.If you have another chance, we are waiting for you to use our hotel.

8/10 Good

Tammy

Stayed 3 nights in Jul 2023
Response from Front Enami on 14 Aug 2023
Dear Tammy Thank you for using Best Western Plus Hotel Fino Osaka Kitahama.We will continue to make improvements every day, aiming to be a hotel that customers want to use again.Thank you for your kind support.

10/10 Excellent

Lyvonn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean in a safe area. We felt very comfortable in the area with shops and train stations nearby. Thank you so much for the wonderful week in your hotel!
Stayed 7 nights in Jul 2023
Response from Front Enami on 16 Jul 2023
Dear LyvonnThank you for using our hotel this time.We will continue to make improvements every day, aiming to be a hotel that customers will choose again when they come to Osaka.If you have another chance, we are waiting for you to use our hotel.Front Enami

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service
clean
Stayed 2 nights in Jul 2023
Response from Front Enami on 16 Jul 2023
dear customerThank you for using our hotel this time.Thank you for your evaluation of your stay.We will use your feedback as a reference to improve the overall hotel in the future.If you have another chance, we are waiting for you to use our hotel.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modern but the location might not fit
The facility is new and modern. However, it doesn’t have a good access to JR station, there aren’t many food options around. The view from the room is a brick wall, 50cm away.
Stayed 3 nights in Jun 2023
Response from Front Enami on 16 Jul 2023
dear customerThank you for using our hotel this time.We are very sorry that we did not meet your expectations during your stay.We will do our best to improve based on your feedback.In addition, due to the nature of the building, there are rooms where you can see the scenery from outside the window, and rooms where you do not.Please include your request in the comments when you make a reservation, and we will do our best to accommodate your request.If you have another chance, we are waiting for you to use our hotel.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great, staff were extremely friendly, and there were many amenities that were provided that you could take as many of.
Response from Front Enami on 16 Jul 2023
Dear RyanThank you for using our hotel this time.We will continue to improve and devote ourselves to hotel services so that customers will choose our hotel when they come to Osaka again in the future.If you have another chance, we are waiting for you to use our hotel.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel in a quiet neighborhood. We really enjoy our stay.
Stayed 3 nights in Jun 2023
Response from Front Enami on 16 Jul 2023
Dear David Thank you for using our hotel this time.We will continue to improve and devote ourselves to hotel services so that customers will choose our hotel when they come to Osaka again in the future.If you have another chance, we are waiting for you to use our hotel.Front Enami

8/10 Good

Katia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish we had more info about parking facilities . We paid 70.00 for overnight parking.
Stayed 1 night in May 2023
Response from Front Enami on 16 Jul 2023
Dear Katia Thank you for using our hotel this time.We apologize for the inconvenience caused by the lack of responsiveness of our staff during your stay.The hotel does not have its own parking lot, and we apologize for the inconvenience.Parking lots near Kitahama are basically expensive.On the map provided by the hotel, it is only near Kitahama, so basically you will have to find a parking lot yourself.We apologize for the inconvenience and appreciate your understanding and cooperation.If you have another chance, we are waiting for you to use our hotel.

8/10 Good

iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Etienne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay.
Very happy with the place. Near subway stations, laundry in the hotel, quiet, clean, good bed.
Stayed 3 nights in May 2023

6/10 Okay

daniel

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bathroom smelled the whole time we stayed. Not too strong but enough to be bothered.