We booked here for convenience to universal studios (close to station). Loved the fact that there was shops and restaurants underneath as well as the onsen. Staff were fine at check in counter, but being a bigger hotel than other locations on our trip, the service was more transactional and wasn’t as friendly or personal as our previous hotels. Microwave was in our room, but no plates or utensils which I would expect if you provided a microwave for use. We had a family room and loved the sliding divider wall between us and the children. Cute little travel packs provided for our kids. The view was beautiful (25th floor). Room very clean, though carpet in the outside halls was stained and could do with an update, but still very clean. Our beds were comfortable, bathroom was clean and functional.