Hot springs

Reviews of ART HOTEL Osaka Bay Tower

3.5 out of 5
ART HOTEL Osaka Bay Tower
1-2-1 Benten, Minato-ku, Osaka, Osaka

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 1006 reviews" "
Rating 8 - Good. 261 out of 1006 reviews" "
Rating 6 - Okay. 106 out of 1006 reviews" "
Rating 4 - Poor. 31 out of 1006 reviews" "
Rating 2 - Terrible. 20 out of 1006 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

ROBYN

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and onsen which is connected to hotel / shopping area. Convenient to loop, JR and subway
Stayed 2 nights in Apr 2024
Response from Receptionist of Art Hotel Osaka Bay Tower on 19 Apr 2024
Thank you very much for staying at Art Hotel Osaka Bay Tower.Thank you very much for choosing our hotel out of many hotels and for writing your valuable feedback. We will continue to do our best to provide excellent service to everyone. We look forward to your stay with us.

10/10 Excellent

Wilson, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to onsen, restaurants and airport train line.
Stayed 1 night in Apr 2024
Response from Art Hotel Osaka Bay Tower on 15 Apr 2024
Thank you for using Art Hotel Osaka Bay Tower. We look forward to seeing you again.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room, very close to the train station which was really easy to get anywhere in the city, also being attached to the onsen was so good to be able to pop down for a relaxing time
Stayed 4 nights in Apr 2024
Response from Front Desk Art Hotel Osaka Bay Tower on 12 Apr 2024
Thank you for choosing to stay at Art Hotel Osaka Bay Tower, and for sharing your feedback with us. We sincerely appreciate your kind words regarding the hotel's excellent transportation accessibility.Art Hotel Osaka Bay Tower indeed benefits from its convenient transportation connections, making it easy for our guests to access various destinations within Osaka and its surrounding areas. If you ever need assistance with information on nearby transportation options or directions to local attractions, please do not hesitate to reach out to our front desk staff. We are here to assist you with any inquiries you may have.We remain committed to continually improving our services to ensure that our guests have a comfortable and convenient stay. We look forward to the opportunity to welcome you back to Art Hotel Osaka Bay Tower in the future.Front DeskArt Hotel Osaka Bay Tower

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very nice hotel, and the price is very good. Staff are friendly and helpful. It's located right at Bentencho Station, and there are tons of places to eat right there. There's also a huge beautiful onsen in the building complex
Stayed 4 nights in Apr 2024
Response from Front Desk Art Hotel Osaka Bay Tower on 12 Apr 2024
Thank you for choosing Art Hotel Osaka Bay Tower for your stay.We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.Sincerely,Front DeskArt Hotel Osaka Bay Tower

8/10 Good

Greg

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from アートホテル大阪ベイタワー フロント on 15 Mar 2024
この度はアートホテル大阪ベイタワーをご利用いただき、誠にありがとうございます。ご多用のところ好評価の口コミのご投稿を賜り、重ねて御礼申し上げます。最後になりますが、またお近くにお越しの際はアートホテル大阪ベイタワーをご利用いただければ幸いでございます。アートホテル大阪ベイタワーフロント

10/10 Excellent

Ginnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to USJ and the lower floors had great food options.
Stayed 4 nights in Feb 2024
Response from アートホテル大阪ベイタワー フロント on 3 Mar 2024
Thank you for choosing Art Hotel Osaka Bay Tower for your stay.We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.Sincerely,Front DeskArt Hotel Osaka Bay Tower

10/10 Excellent

Winnie

Stayed 3 nights in Feb 2024
Response from アートホテル大阪ベイタワー フロント on 22 Mar 2024
アートホテル大阪ベイタワーからの口コミについて、高評価のコメントをいただき、誠にありがとうございます。お客様にご満足いただけたこと、そして特に高評価をいただけたことを光栄に思います。私たちはお客様の快適な滞在を最優先に考え、サービス向上に努力しておりますので、お客様からの肯定的なフィードバックは大変励みになります。今後も同じ素晴らしい体験を提供できるよう、さらなる改善とサービスの向上に取り組んでまいります。次回のご滞在も心よりお待ち申し上げております。どうぞよろしくお願いいたします。アートホテル大阪ベイタワー フロント

10/10 Excellent

Llusbysaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient restaurants and markets around hotel. Train stations are walkable
Stayed 2 nights in Feb 2024
Response from アートホテル大阪ベイタワー フロント on 18 Feb 2024
Thank you for choosing Art Hotel Osaka Bay Tower for your stay.We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.Sincerely,Front DeskArt Hotel Osaka Bay Tower

8/10 Good

George

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice area and spacious room, however room is not properly clean up daily. Toilet look old comparing to other hotel
Stayed 4 nights in Feb 2024
Response from アートホテル大阪ベイタワー フロント on 20 Feb 2024
We are very sorry for your disappointment in choosing Art Hotel Osaka Bay Tower as your hotel of choice. Please accept our sincere apologies.Our staff will work closely with related departments and make every effort to ensure that our guests have a more comfortable stay.We sincerely hope that you will choose our hotel when you come to our neighborhood.Sincerly,Art Hotel Osaka BaytowerReception

10/10 Excellent

Carlo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with friendly staff, good restaurants and shops nearby
Stayed 2 nights in Feb 2024
Response from アートホテル大阪ベイタワー フロント on 4 Feb 2024
Thank you for choosing Art Hotel Osaka Bay Tower for your stay.We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.Sincerely,Front DeskArt Hotel Osaka Bay Tower

10/10 Excellent

Hsiao-Hung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Front Desk Art Hotel Osaka Bay Tower on 30 Jan 2024
Thank you very much for your highly positive review of Art Hotel Osaka Bay Tower. We are truly delighted to hear that we could provide you with a comfortable stay.Your satisfaction with the beautiful views from your room, cleanliness, and breakfast brings us immense joy. We prioritize delivering exceptional experiences to our guests, and we are pleased to see that your feedback reflects the fruits of our efforts.We will continue to strive for service excellence to meet and exceed your expectations. We look forward to the opportunity to welcome you back to Art Hotel Osaka Bay Tower. Please do not hesitate to stay with us again.Sincerely,Front DeskArt Hotel Osaka Bay Tower

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing view from the room.
Stayed 4 nights in Jan 2024
Response from アートホテル大阪ベイタワー フロント on 15 Jan 2024
Thank you very much for staying at Art Hotel Osaka Bay Tower.The views from our guest rooms have been well received by many of our guests. You can enjoy two different views from your room: the ocean side with Osaka Bay, the Ferris wheel at Kaiyukan, and USJ, and the city side with the lights of Osaka City. Depending on the room type, we may not be able to provide you with this option, but if you make a request in advance, we will do our best to accommodate you.We all look forward to seeing you again.Best regards,Art Hotel Osaka BaytowerReception keita Mitsuhashi

10/10 Excellent

Kim Kong, Kowloon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from アートホテル大阪ベイタワー on 11 Jan 2024
この度はアートホテル大阪ベイタワーをご利用いただき、誠にありがとうございます。また、ご多用のところご投稿いただき、誠にありがとうございます。

8/10 Good

Todd

Stayed 2 nights in Jan 2024
Response from アートホテル大阪ベイタワー on 11 Jan 2024
この度はアートホテル大阪ベイタワーをご利用いただきありがとうございます。また、ご多用のところご投稿いただき、ありがとうございます。

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Osaka
Excellent. Great location easy access to Osaka Metro Loop line and Solinawa Onsen. Will definitely stay here again next time we're in Osaka.
Stayed 4 nights in Dec 2023
Response from アートホテル大阪ベイタワー フロント on 9 Jan 2024
Thank you for choosing Art Hotel Osaka Bay Tower for your stay.We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.Sincerely,Front DeskArt Hotel Osaka Bay Tower

8/10 Good

CHEE YUEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Reception, Art Hotel Osaka Bay Tower on 15 Feb 2024
Dear Sir/ Madam,Thank you for staying with us and for this wonderful review. It means so much to our team to hear a review like yours. We look forward to your return. Kindest Regards,

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Art Hotel Osaka Bay Tower on 6 Jan 2024
Thank you very much for your highly positive review of Art Hotel Osaka Bay Tower. We are truly delighted to hear that we could provide you with a comfortable stay.Your satisfaction with the beautiful views from your room, cleanliness, and breakfast brings us immense joy. We prioritize delivering exceptional experiences to our guests, and we are pleased to see that your feedback reflects the fruits of our efforts.We will continue to strive for service excellence to meet and exceed your expectations. We look forward to the opportunity to welcome you back to Art Hotel Osaka Bay Tower. Please do not hesitate to stay with us again.Sincerely,Front DeskArt Hotel Osaka Bay Tower

8/10 Good

Winston

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views from the hotel room, average room and washroom style for the price. Restaurants and buffet is pretty pricey as expected from the area, transit is close but a bit confusing to navigate on the first time. Location is a bit out of the way for most of Osaka's hotspots, but about a 30 minute transit ride to most of them
Stayed 3 nights in Dec 2023
Response from T on 28 Dec 2023
Thank you very much for using Art Hotel Osaka Bay Tower and for providing your valuable feedback.We are very happy to receive your compliments regarding the wonderful view and reasonable price. We also apologize for the higher-than-expected restaurant and buffet prices, and for the confusing navigation at a new location despite the proximity to transportation.As for access to Osaka's hotspots, you're right that it takes about 30 minutes by transit. We will continue to consider improvements and strive to improve our services so that we can provide a comfortable and satisfying stay for our customers.Sincerely,Front DeskArt Hotel Osaka Bay Tower

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is spacious for 4 of us. Easy to catch train & there is an onsen close to hotel. Clean & comfortable.
Stayed 6 nights in Dec 2023
Response from アートホテル大阪ベイタワー フロント on 24 Dec 2023
Thank you for choosing to stay at Art Hotel Osaka Bay Tower, and for sharing your feedback with us. We sincerely appreciate your kind words regarding the hotel's excellent transportation accessibility.Art Hotel Osaka Bay Tower indeed benefits from its convenient transportation connections, making it easy for our guests to access various destinations within Osaka and its surrounding areas. If you ever need assistance with information on nearby transportation options or directions to local attractions, please do not hesitate to reach out to our front desk staff. We are here to assist you with any inquiries you may have.We remain committed to continually improving our services to ensure that our guests have a comfortable and convenient stay. We look forward to the opportunity to welcome you back to Art Hotel Osaka Bay Tower in the future.Front DeskArt Hotel Osaka Bay Tower

10/10 Excellent

Liew Hock

Liked: Cleanliness, staff & service, property conditions & facilities
near to USJ with family room for 2 adults and 2 teens. Very near to trains and family mart at level 2 is very convenient.
Stayed 4 nights in Dec 2023
Response from Front Desk Art Hotel Osaka Bay Tower on 24 Dec 2023
Thank you for choosing Art Hotel Osaka Bay Tower for your stay.We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.Sincerely,Front DeskArt Hotel Osaka Bay Tower

8/10 Good

Harlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a good size and was kept clean. My only negative review was that the pillows were very small, like couch throw pillow small. Made my neck hurt after only 1 night. Other than that, great stay.
Stayed 2 nights in Dec 2023
Response from アートホテル大阪ベイタワー フロント on 31 Jan 2024
Thank you very much for your highly positive review of Art Hotel Osaka Bay Tower. We are truly delighted to hear that we could provide you with a comfortable stay.Your satisfaction with the beautiful views from your room, cleanliness, and breakfast brings us immense joy. We prioritize delivering exceptional experiences to our guests, and we are pleased to see that your feedback reflects the fruits of our efforts.We will continue to strive for service excellence to meet and exceed your expectations. We look forward to the opportunity to welcome you back to Art Hotel Osaka Bay Tower. Please do not hesitate to stay with us again.Sincerely,Front DeskArt Hotel Osaka Bay Tower

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fantastic. It is a great location if you are off to universal and the aquarium and 3 stops to Osaka station. The views on the sky floors are spectacular over the bay. The rooms are reasonably big and well priced and the staff are very friendly.
Stayed 4 nights in Dec 2023
Response from Front Desk Art Hotel Osaka Bay Tower on 22 Dec 2023
Thank you for choosing Art Hotel Osaka Bay Tower for your stay.We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.Sincerely,Front DeskArt Hotel Osaka Bay Tower

10/10 Excellent

megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is good value for money. My family of four stayed here for three nights. There was plenty of space for us and all our luggage. I really liked the table and chairs in our room, which gave us a nice location to have snacks or chat. The location was very convenient to catch a JR train to universal studios or the City. The view from level 23 was great. Would definitely recommend this place.
Stayed 3 nights in Dec 2023
Response from Front Desk Art Hotel Osaka Bay Tower on 22 Dec 2023
Thank you for choosing Art Hotel Osaka Bay Tower for your stay.We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.Sincerely,Front DeskArt Hotel Osaka Bay Tower

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience. Room is big, view is great and location is central to many attractions.
Stayed 2 nights in Dec 2023
Response from Front Desk Art Hotel Osaka Bay Tower on 22 Dec 2023
Thank you for choosing Art Hotel Osaka Bay Tower for your stay.We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.Sincerely,Front DeskArt Hotel Osaka Bay Tower

10/10 Excellent

Phoebe

Travelled with family and small children
Liked: Staff & service, amenities
Supermarket, convenience store, dollar shop, health and beauty shop, restaurants all can be found downstairs. Direct access to train station, small walks to metro subway; MEGA Don Quijote Bentencho 12 mins away. This hotel has everything on offer. Easy change to USJ by train.
Stayed 2 nights in Dec 2023
Response from アートホテル大阪ベイタワー フロント on 19 Dec 2023
Thank you for choosing to stay at Art Hotel Osaka Bay Tower, and for sharing your feedback with us. We sincerely appreciate your kind words regarding the hotel's excellent transportation accessibility.Art Hotel Osaka Bay Tower indeed benefits from its convenient transportation connections, making it easy for our guests to access various destinations within Osaka and its surrounding areas. If you ever need assistance with information on nearby transportation options or directions to local attractions, please do not hesitate to reach out to our front desk staff. We are here to assist you with any inquiries you may have.We remain committed to continually improving our services to ensure that our guests have a comfortable and convenient stay. We look forward to the opportunity to welcome you back to Art Hotel Osaka Bay Tower in the future.Front DeskArt Hotel Osaka Bay Tower

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from this property are amazing. You can see clear across the entire city. It is right beside the train station and a short ride to great shopping and eating.
Stayed 2 nights in Dec 2023
Response from アートホテル大阪ベイタワー フロント on 18 Dec 2023
Thank you for choosing to stay at Art Hotel Osaka Bay Tower, and for sharing your feedback with us. We sincerely appreciate your kind words regarding the hotel's excellent transportation accessibility.Art Hotel Osaka Bay Tower indeed benefits from its convenient transportation connections, making it easy for our guests to access various destinations within Osaka and its surrounding areas. If you ever need assistance with information on nearby transportation options or directions to local attractions, please do not hesitate to reach out to our front desk staff. We are here to assist you with any inquiries you may have.We remain committed to continually improving our services to ensure that our guests have a comfortable and convenient stay. We look forward to the opportunity to welcome you back to Art Hotel Osaka Bay Tower in the future.Front DeskArt Hotel Osaka Bay Tower

10/10 Excellent

See Yu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The room has enough space for 3 ppl. Tidy and clean. Big bathroom and washroom. Good location, walk from the metro station easily. A big convenience store downstairs adding marks for this Hotel. Nice bay and city view.
Stayed 4 nights in Dec 2023
Response from Front Desk Art Hotel Osaka Bay Tower on 13 Dec 2023
Thank you for choosing Art Hotel Osaka Bay Tower for your stay.We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.Sincerely,Front DeskArt Hotel Osaka Bay Tower

10/10 Excellent

Sze

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Art Hotel Osaka Baytower on 10 Dec 2023
Thank you very much for using Art Hotel Osaka Bay Tower.Also, thank you very much for taking the time to write a review.We look forward to seeing you again.

10/10 Excellent

Janely

Stayed 3 nights in Dec 2023
Response from Art Hotel Osaka Baytower on 10 Dec 2023
Thank you very much for using Art Hotel Osaka Bay Tower.Also, thank you very much for taking the time to write a review.We look forward to seeing you again.

10/10 Excellent

Aijing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view from the room. Very close to the hot spring place, supermarket and station. Food nearby was great too. Much quieter place compared to the city.
Response from アートホテル大阪ベイタワー フロント on 8 Feb 2024
Thank you very much for staying at Art Hotel Osaka Bay Tower from among many hotels.The views from our guest rooms have been well received by many of our guests. You can enjoy two different views from your room: the ocean side with Osaka Bay, the Ferris wheel at Kaiyukan, and USJ, and the city side with the lights of Osaka City. Depending on the room type, we may not be able to provide you with this option, but if you make a request in advance, we will do our best to accommodate you.We hope you will choose our hotel again when you visit Osaka. We all look forward to seeing you again.Best regards,Art Hotel Osaka BaytowerReception

10/10 Excellent

Yan Wah

Stayed 3 nights in Nov 2023
Response from Front Desk Art Hotel Osaka Bay Tower on 9 Dec 2023
Thank you very much for your highly positive review of Art Hotel Osaka Bay Tower. We are truly delighted to hear that we could provide you with a comfortable stay.Your satisfaction with the beautiful views from your room, cleanliness, and breakfast brings us immense joy. We prioritize delivering exceptional experiences to our guests, and we are pleased to see that your feedback reflects the fruits of our efforts.We will continue to strive for service excellence to meet and exceed your expectations. We look forward to the opportunity to welcome you back to Art Hotel Osaka Bay Tower. Please do not hesitate to stay with us again.Sincerely,Front DeskArt Hotel Osaka Bay Tower

10/10 Excellent

Leck Chuan

Stayed 3 nights in Nov 2023
Response from アートホテル大阪ベイタワー フロント on 9 Dec 2023
アートホテル大阪ベイタワーからの口コミについて、高評価のコメントをいただき、誠にありがとうございます。お客様にご満足いただけたこと、そして特に高評価をいただけたことを光栄に思います。私たちはお客様の快適な滞在を最優先に考え、サービス向上に努力しておりますので、お客様からの肯定的なフィードバックは大変励みになります。今後も同じ素晴らしい体験を提供できるよう、さらなる改善とサービスの向上に取り組んでまいります。次回のご滞在も心よりお待ち申し上げております。どうぞよろしくお願いいたします。アートホテル大阪ベイタワー フロント

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Convenient location,go Namba or USJ or Osaka station around 25min. Family Mart at level 2 exit area can also can access to JR and Metro. Next shopping mall have big Daiso and supermarket.
Stayed 8 nights in Nov 2023
Response from Front Desk Art Hotel Osaka Bay Tower on 29 Nov 2023
Thank you for choosing Art Hotel Osaka Bay Tower for your stay.We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.Sincerely,Front DeskArt Hotel Osaka Bay Tower

2/10 Terrible

ERIC HC

Stayed 3 nights in Nov 2023
Response from アートホテル大阪ベイタワー フロント on 16 Dec 2023
まず初めに、ご滞在中にご不快な印象を与え、心からお詫び申し上げます。口コミについて、詳細を確認し、改善策を検討してまいります。不快な経験をお持ちいただいたことに対して、真摯に受け止め、今後の類似の事態を防ぐために、スタッフのトレーニングとサービス品質向上に努力いたします。アートホテル大阪ベイタワーでのご滞在が不快なものとなったこと、本当に申し訳ございません。今後、改善されたサービスをご提供できるよう心掛けてまいります。またの機会に当ホテルをご利用いただけることを願っております。何かご質問やご要望がございましたら、どうぞお気軽にお知らせください。お客様のご来訪を楽しみにお待ちしております。アートホテル大阪ベイタワー フロント

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star hotel at a moderate price. We loved this hotel, the rooms were beautiful and the view from our 50th floor room was sensational. So easy to walk to the train station. We spent 8 nights here and it was perfect. We will stay here for all future Osaka visits. Loved it!
Stayed 8 nights in Nov 2023
Response from Front Desk Art Hotel Osaka Bay Tower on 29 Nov 2023
Thank you for choosing Art Hotel Osaka Bay Tower for your stay.We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.Sincerely,Front DeskArt Hotel Osaka Bay Tower

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were very accommodating and helpful. They helped us book tickets for universal studios and provided us with helpful information regarding solinawa onsen and dining discount tickets.
Stayed 4 nights in Nov 2023
Response from アートホテル大阪ベイタワー フロント on 24 Nov 2023
Thank you for choosing Art Hotel Osaka Bay Tower for your stay.We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.Sincerely,Front DeskArt Hotel Osaka Bay Tower

8/10 Good

KYONG A.

Stayed 2 nights in Nov 2023
Response from アートホテル大阪ベイタワー フロント on 29 Nov 2023
アートホテル大阪ベイタワーからの口コミについて、高評価のコメントをいただき、誠にありがとうございます。お客様にご満足いただけたこと、そして特に高評価をいただけたことを光栄に思います。私たちはお客様の快適な滞在を最優先に考え、サービス向上に努力しておりますので、お客様からの肯定的なフィードバックは大変励みになります。今後も同じ素晴らしい体験を提供できるよう、さらなる改善とサービスの向上に取り組んでまいります。次回のご滞在も心よりお待ち申し上げております。どうぞよろしくお願いいたします。アートホテル大阪ベイタワー フロント

10/10 Excellent

Gunnar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so nice and accommodating, they helped us with everything we needed. The bar and buffet were also excellent!
Stayed 1 night in Nov 2023
Response from アートホテル大阪ベイタワー フロント on 21 Nov 2023
Thank you for choosing Art Hotel Osaka Bay Tower for your stay.We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.Sincerely,Front DeskArt Hotel Osaka Bay Tower

6/10 Okay

Linda

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Family mart is located on the opposite of hotel entrance, easy access to train line. Water kettle sometimes doesn’t turn off by itself, it’s very dangerous so we have to keep an eye on it. We couldn’t be bothered to ask for replacement since we asked receptionist staff to replace/fix the noisy fridge and reset the security deposit box on the second day but no respond until we checked out. The noisy fridge made me wake up 3am in the morning. Everyone can access to any level since we don’t need to swipe card to access it.
Stayed 3 nights in Nov 2023
Response from アートホテル大阪ベイタワー フロント on 18 Nov 2023
Thank you for your continued patronage of Art Hotel Osaka Bay Tower.First of all, we would like to express our deepest apologies for not meeting your expectations and disappointing you, despite the fact that you chose our hotel among many others. We will take your comments and suggestions seriously and will make further efforts to meet your expectations, and we look forward to your continued patronage in the future.Best regards,Art Hotel Osaka BaytowerReception

10/10 Excellent

Muhaimen

Stayed 6 nights in Nov 2023
Response from アートホテル大阪ベイタワー フロント on 9 Dec 2023
アートホテル大阪ベイタワーからの口コミについて、高評価のコメントをいただき、誠にありがとうございます。お客様にご満足いただけたこと、そして特に高評価をいただけたことを光栄に思います。私たちはお客様の快適な滞在を最優先に考え、サービス向上に努力しておりますので、お客様からの肯定的なフィードバックは大変励みになります。今後も同じ素晴らしい体験を提供できるよう、さらなる改善とサービスの向上に取り組んでまいります。次回のご滞在も心よりお待ち申し上げております。どうぞよろしくお願いいたします。アートホテル大阪ベイタワー フロント

8/10 Good

Nolan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 5 nights in Nov 2023
Response from アートホテル大阪ベイタワー フロント on 15 Nov 2023
この度はアートホテル大阪ベイタワーへご宿泊頂き、誠にありがとうございます。お忙しい中、評価を頂きましたことお礼申し上げます。またお近くにお越しの際は当館をご利用頂けますと幸いでございます。

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view and service. Short train ride from Universal Studios Japan.
Stayed 1 night in Nov 2023
Response from Art Hotel Osaka Bay Tower Reception on 15 Nov 2023
Thank you for stayinng with us.It is very good to hear that you could stay comfortable.We hope we will meet you again here.

10/10 Excellent

Angela, fair oaks

Liked: Cleanliness, staff & service, property conditions & facilities
The hot spring bath was a bonus must-have.
Stayed 2 nights in Nov 2023
Response from アートホテル大阪ベイタワー フロント on 12 Nov 2023
Thank you for choosing Art Hotel Osaka Bay Tower for your stay.We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.Sincerely,Front DeskArt Hotel Osaka Bay Tower

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious, very convenient for universal studio. Staff was friendly, so easy to check in and check out. Don’t forget to visit the Onsen-Shop next door to boost the overall experience. Would recommend anyone especially with kids
Response from アートホテル大阪ベイタワー フロント on 11 Nov 2023
Thank you for choosing Art Hotel Osaka Bay Tower for your stay.We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.Sincerely,Front DeskArt Hotel Osaka Bay Tower

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from アートホテル大阪ベイタワー フロント on 15 Nov 2023
この度はアートホテル大阪ベイタワーへご宿泊頂き、誠にありがとうございます。お忙しい中、評価を頂きましたことお礼申し上げます。またお近くにお越しの際は当館をご利用頂けますと幸いでございます。

6/10 Okay

Keira

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were great but the facility is meh, and our room was dirty with garbage left and the carpets disgusting. Hair in the bathroom. Too busy to complain only stayed a night
Stayed 1 night in Nov 2023
Response from アートホテル大阪ベイタワー フロント on 5 Nov 2023
We would like to express our sincere gratitude for choosing to stay at Art Hotel Osaka Bay Tower.However, we deeply apologize for any discomfort you experienced due to issues with the cleanliness during your stay. We understand the importance of a clean and pleasant environment for our guests, and we are truly sorry for falling short of your expectations.To prevent such incidents from happening in the future, we will reinforce our cleaning and inspection procedures. We are committed to learning from this experience and striving to provide a comfortable space for our guests.We are truly grateful for your valuable feedback, which gives us an opportunity to improve.We would be delighted if you would consider staying with us again in the future. Our entire team is eagerly awaiting the chance to welcome you back.Sincerely,Front DeskArt Hotel Osaka Bay Tower

8/10 Good

SOK TUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious and clean.it is convenient to public transport. Especially not too far to Universal Studio and Aquarium.
Stayed 3 nights in Oct 2023
Response from アートホテル大阪ベイタワー フロント on 29 Oct 2023
Thank you for choosing to stay at Art Hotel Osaka Bay Tower, and for sharing your feedback with us. We sincerely appreciate your kind words regarding the hotel's excellent transportation accessibility.Art Hotel Osaka Bay Tower indeed benefits from its convenient transportation connections, making it easy for our guests to access various destinations within Osaka and its surrounding areas. If you ever need assistance with information on nearby transportation options or directions to local attractions, please do not hesitate to reach out to our front desk staff. We are here to assist you with any inquiries you may have.We remain committed to continually improving our services to ensure that our guests have a comfortable and convenient stay. We look forward to the opportunity to welcome you back to Art Hotel Osaka Bay Tower in the future.Front DeskArt Hotel Osaka Bay Tower

8/10 Good

Melina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked here for convenience to universal studios (close to station). Loved the fact that there was shops and restaurants underneath as well as the onsen. Staff were fine at check in counter, but being a bigger hotel than other locations on our trip, the service was more transactional and wasn’t as friendly or personal as our previous hotels. Microwave was in our room, but no plates or utensils which I would expect if you provided a microwave for use. We had a family room and loved the sliding divider wall between us and the children. Cute little travel packs provided for our kids. The view was beautiful (25th floor). Room very clean, though carpet in the outside halls was stained and could do with an update, but still very clean. Our beds were comfortable, bathroom was clean and functional.
Stayed 2 nights in Oct 2023
Response from アートホテル大阪ベイタワー フロント on 22 Oct 2023
Thank you for choosing Art Hotel Osaka Bay Tower for your stay.We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.Sincerely,Front DeskArt Hotel Osaka Bay Tower

6/10 Okay

mandii

Liked: Cleanliness
Average room very standard
Stayed 1 night in Oct 2023
Response from アートホテル大阪ベイタワー フロント on 21 Oct 2023
Thank you for choosing Art Hotel Osaka Bay Tower for your stay.We are truly grateful for your kind words and the time you took to share your experience with us. We are delighted to learn that you had a relaxing and enjoyable stay. Your satisfaction is our motivation, and we are committed to continuously improving our services.We appreciate your valuable review, especially considering your busy schedule. When you are in the area again, we would be thrilled to welcome you back to our hotel. Our entire team is eagerly looking forward to your next visit.Sincerely,Front DeskArt Hotel Osaka Bay Tower