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Reviews of Golden Palace Hotel Lombok

4 out of 5
Golden Palace Hotel Lombok
Jl. Sriwijaya no. 38, Cakranegara, Mataram, Lombok

Reviews

9.4

Exceptional

Rating 10 - Excellent. 30 out of 47 reviews" "
Rating 8 - Good. 16 out of 47 reviews" "
Rating 6 - Okay. 1 out of 47 reviews" "
Rating 4 - Poor. 0 out of 47 reviews" "
Rating 2 - Terrible. 0 out of 47 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Spacious comfortable room, a bit dated and that's probably why the rate is relatively low. The grounds are very attractive and the pool is fantastic. The rooftop restaurant is also very nice. Good breakfast. The staff is very cordial. Special thanks to Ogy who pampers his guests!
Stayed 2 nights in Jan 2020

8/10 Good

Eng Seng

Liked: Staff & service, property conditions & facilities, room comfort
Everything is ok except this time there is a cockroach in the room
Stayed 2 nights in Aug 2019

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay and breakfast was great
Stayed 7 nights in Apr 2019
Response from Management on 30 Apr 2019
Dear Lynne, Thank you for your best review, we hope you will stay again at Golden Palace Hotel, if you come to Lombok again. Thank you

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast with lots of variety. Comfortable bed
Stayed 3 nights in Apr 2019
Response from Management on 26 Apr 2019
Dear Lynne, Thank you for stay at Golden Palace Hotel Lombok, and thank you very much for your best review, your review is very valuable to us. We hope you will stay again at Golden Palace Hotel, if you come to lombok again. Thank you, Regards Management

10/10 Excellent

kevin jern hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Good breakfast and clean rooms and big toilet
Stayed 1 night in Dec 2018
Response from Reservation on 11 Jan 2019
Dear Kevin Jern hui Warmest greetings from Golden Palace Lombok, Thank you very much you have stay at Golden Palace Hotel Lombok, and Thank you for your positive review. Your review is helpful to us. We hope you will stay again at Golden Palace Hotel Lombok. Thank you Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Reservation on 11 Jan 2019
Dear Anonymous Warmest greetings from Golden Palace Lombok, Thank you very much you have stay at Golden Palace Hotel Lombok, and Thank you for your positive review. Thank you, Best Regards

10/10 Excellent

Muhammad Syadad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean hotel with a great location
its a business hotel with comfortable beds and a good selection of food for breakfast. hotel and rooms were squeaky clean and staff were professional throughout my stay. very near to all convenient stores and shopping malls (mataram mall, epicentrum mall)

10/10 Excellent

Nui Phoy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City centre
Nice hotel to stay in the centre of lombok town. It takes about 40mins to travel to the Jetty if you intend to go to the gili islands.

10/10 Excellent

POH CHAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than expected!
Definitely worth for money! Great breakfast with lots varieties, friendly and helpful staffs. We stayed in two connecting deluxe rooms, decent 4/5 star room size, comfortable bed and quite clean.
Stayed 1 night in Feb 2018

8/10 Good

PY, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in city centre. Affordable and pleasant.
Worth the money and time. The room is spacious and cosy.
Stayed 2 nights in Nov 2017
Response from Management on 30 Nov 2017
Dear Lovely Guest, Warmest Greetings from Golden Palace Hotel Lombok, Thank you for choice Golden Palace Hotel Lombok as your destination. Thank you very much for your reviews, your reviews is very valuable to us. We will continue to improve our service, and we hope you can stay again at our hotel. Thank you, Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great stay. Lovely room, comfy bed & pillow, quite good buffet breakfast, friendly staff, and affordable/bargain price. Highly recommend. The new mall (Epicerium?) is just short distance away and so is Mattaram mall.
Stayed 2 nights in Sep 2017

8/10 Good

KAMAL BECK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Clean and spacious room. Excellent service. All staffs full of smile. Breakfast is standard. Located in central Mataram. The only issue is we booked 2 bedroom with 2 single bed in each room. They gave us king bed in 1 of the room and different floor. They told me I have to request in same floor when I booked.
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to the epicentrum mall
the staffs were very friendly and nice. indonesian hospitality at its best
Stayed 2 nights in Jul 2017
Response from Management on 13 Jul 2017
Dear Anonymous, warmest greeting from Golden Palace Hotel Lombok, Thank you for choice Golden Palace Hotel Lombok as your destination. Thank you very much for your riviews, your riviews is very valuable to us. We will continue to improve our service, and we hope you can stay again at our hotel. Thank you, Best regards

10/10 Excellent

dave, perth australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel not too far from the city centre.
Very reasonable cost. Breakfast is buffet with mixture of Asian and western food. They havent quite mastered the art of fried ice cream but that is a small thing. Very pleasant and helpful staf.
Response from Azwan on 10 Apr 2017
Dear, Warmest greeting from Golden Palace Hotel Lombok, Thank you very much for choose Golden Palace Hotel Lombok as your accomodation. We hope you enjoyed every moment during your stay at Golden Palace Hotel Lombok. And hopefully we can welcome you again next time. Tjank you Regard's

10/10 Excellent

wp, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Very nice. Clean and spacious. Courteous staff. Need ride to reach places of attraction. Breakfast was varied and we'll prepared.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with a rooftop dining and drinks
Wide spread of food for breakfast buffet and taste good.

10/10 Excellent

gzlinjialong, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的酒店，很好的餐饮！
在吉利群岛吃腻了披萨、意大利面和印尼菜，在印尼终于在这家酒店吃到了像样的美食。这家酒店的餐厅提供中餐！非常棒！

8/10 Good

Henry, Singapore

Liked: Cleanliness, property conditions & facilities
Stay in golden palace
Overall ok Massage good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfy and good service at the front desk
will pay another visit if there is a chance

10/10 Excellent

GABSIK

Business traveller
Liked: Staff & service
매우 만족
넓은 방에 깨끗하고 좋았다. 자주이용하고 있는데 이용할때마다 만족한다.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personeel restarant (dakterrad)service heel erg vriendelijk en goed
Stayed 2 nights in Jun 2019
Response from Management on 10 Jul 2019
Dear Valuable Guest, Thank you for your best review, we hope you will stay again at Golden Palace Hotel, if you come to Lombok again. Thank you,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
so so
カラオケの音が部屋まで聞こえてきてうるさい。室内は清潔だった。朝食もまあまあ
Stayed 1 night in Apr 2019
Response from Management on 4 May 2019
Dear Anonymous Thank you for stay at Golden palace Hotel Lombok, And Thank you for your review, your review very valuable to us. and we hope you will stay again at Golden palace hotel Lombok. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 좋은 호텔
가격대비 굉장히 만족스러운 호텔이라 출장시 종종 이용하고 있습니다.
Stayed 3 nights in Jan 2019
Response from Reservation on 6 Feb 2019
Dear Valuable Guest, Warmest greetings from Golden Palace Hotel Lombok, Thank you very much you have stay at Golden Palace Hotel Lombok, and Thank you for your review. We hope you will stay again at Golden palace Hotel Lombok. Thank you Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
あの料金で、あの素晴らしい部屋、対応、朝食。 次回マタラムに来たら、必ず泊まります。
Stayed 2 nights in Jan 2019
Response from Reservastion on 11 Jan 2019
Dear Anonymous Warmest greetings from Golden Palace Lombok, Thank you very much you have stay at Golden Palace Hotel Lombok, and Thank you for your positive review. We always hope you will stay again at Golden Palace Hotel Lombok. Thank you, Best regards

10/10 Excellent

I Wayan Eka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flot hotel med fremragende personale
Flot og ren hotel. Personalet var smilende og yderst serviceminded. Fantastisk service generelt på hotellet
Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
พนักงานต้อนรับสุภาพ น่ารัก ขยัน
พนักงานต้อนรับสุภาพ น่ารัก ขยัน ห้องกว้างขวาง สะอาด ตกแต่งสวย ห้องน้ำสวย วิวดาดฟ้าสวย
Stayed 6 nights in May 2018

10/10 Excellent

nonfan, tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お気に入りのホテルです
朝のビッフェとても美味しく、サラダ、インドネシア料理、ロンボク料理、菓子パンやトースト、フルーツなど種類も豊富で楽しめます。 部屋も広く、機能的で長期滞在にも快適です。
Stayed 3 nights in Mar 2018

8/10 Good

MAKOTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
フロントの対応が今一です。

10/10 Excellent

Tere, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moderno, limpio y funcional
Hemos estado solo dos dias, pero nos hubieramos quedado mas
Stayed 2 nights in Sep 2017
Response from Management on 28 Nov 2017
Dear Anonymous, Warmest Greetings from Golden Palace Hotel Lombok, Thank you for choice Golden Palace Hotel Lombok as your destination. Thank you very much for your reviews, your reviews is very valuable to us. We will continue to improve our service, and we hope you can stay again at our hotel. Thank you, Best regards

8/10 Good

Ibraheem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Ibraheem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

문갑식, sekotong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
대체적으로 편안하고 좋음
숙박시설도 나쁘지않고 아침식사도 훌륭하다. 주변환경도 마타람몰도 있고... 하지만 관광목적보다는 편안잠자리와 휴식을 취한다면 훌륭한 선택일 것이다
Stayed 1 night in Jul 2017

8/10 Good

MAKOTO

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

최, 한국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우 좋습니다. 저렴한 4성급 호텔
배낭여행자에겐 과분할 정도로 좋아요.
Stayed 5 nights in Jun 2017

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatest hotel in Lombok
Loved my stay at the Golden Palace. Staff was really friendly and super serviceminded. The morning breakfast buffet was the best I've ever had in Lombok. The wifi was great and the television was good as well with the basic English canals. Everything worked and the staff had everything under control, which can be rare in Bali/Gili Islands/Lombok.

10/10 Excellent

Henri, Den Haag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel
Personeel is zeer snel en behulpzaam. Mooie kamers en prima ontbijt.

10/10 Excellent

Ronally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel keluarga dengan kenyamanan luar kota
Layanan mendekati sempurna, kecuali beberapa kali terjadi pemadaman listrik
Response from General Manager on 26 Feb 2017
Dear Bapak Ronally, Salam hangat dari Golden Palace Hotel Lombok, Terimaksih telah memilih hotel kami sebagai akomodasi anda, dan terimaksih juga sudah meluangkan waktu untuk memberikan ulasan tentang hotel kami. kami mohon maaf apabila adanya ketidaknyamanan bagi bapak Ronally karna adanya pemadan listrik dari pusat. Namun, untuk pelayanan akan terus kami perbaiki dan tingkatkan sehingga akan lebih baik lagi kedepannya. Kami berharap bapak Ronally bisa menginap lagi di Golden palace Hotel Lombok. Terimakasih. Management

8/10 Good

incontournable a Mataram

Liked: Cleanliness, staff & service, room comfort

8/10 Good

incontournable, Maroc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très bon compromis pour cette ville
personnel aimable et serviable

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
宿泊に関してはとても快適です。唯一の問題は、ネットが遅すぎてほとんど使用できませんでした。

10/10 Excellent

Francois, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel in a bad location
very nice hotel clean and spacious room but nothing around so you have to take a taxi to eat out other than that perfect hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新しいホテル
とても快適に過ごせました、 プールでくつろげます、屋上ガーデンで食事もできます。 ホテル自体まだ新しいので、とても綺麗です。 朝食は、品数豊富でみなおいしいです。

6/10 Okay

Ｙｕｓｕｆ, Ｊａｋａｒｔａ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
行政の中心地に近いホテル
1月1日から3日の2泊利用しました。マタラムというロンボク島の行政の中心街（といっても建物はまばらですが）に位置しています。建物は2016年1月時点では非常に新しく、部屋も清潔でした。4つ星ホテルとしては十分だと思います。観光ホテルというよりもビジネスホテルですね。残念ながらスンギギなどの観光地にはタクシーに30-40分乗らないといけないのでアクセスが良いとはいえません。ただ、タクシーも30分乗っても10万ルピアもしないので、2-3人で行動するには、コストを考えると不便でもないかもしれません。