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Reviews of Best Western Plus Desoto Inn & Suites

2.5 out of 5
Best Western Plus Desoto Inn & Suites
611 Jenkins St, Mansfield, LA

Reviews

8.4

Very good

Rating 10 - Excellent. 93 out of 186 reviews" "
Rating 8 - Good. 55 out of 186 reviews" "
Rating 6 - Okay. 20 out of 186 reviews" "
Rating 4 - Poor. 7 out of 186 reviews" "
Rating 2 - Terrible. 11 out of 186 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in May 2024

6/10 Okay

kellie

Travelled with family
Liked: Staff & service
Beds are comfortable. Staff is nice
Stayed 1 night in May 2024

10/10 Excellent

Devair

Business traveller
Liked: Cleanliness, staff & service, amenities
Great
Stayed 2 nights in Apr 2024

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay. Indoor pool and hot tub was nice.
Stayed 1 night in Apr 2024

10/10 Excellent

lashonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024

10/10 Excellent

Alayna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a gas station and a Mexican restaurant pretty much in the parking lot, which was nice.
Stayed 1 night in Mar 2024

8/10 Good

Shywana

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 1 night in Feb 2024

10/10 Excellent

Lewis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff!
The staff is great and so friendly! Miss Zena was super nice and very helfpul!
Stayed 1 night in Feb 2024

10/10 Excellent

Lewis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Staff is great!
Miss Zena helped our office extend our stay and even held a room for one of our employees! Miss Zena is very helpful and courteous.
Stayed 3 nights in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the quietest hotel I’ve ever stayed in. No slamming doors or people talking down the halls. Very clean. Polite staff. Close to a gas station market, Mexican restaurant, and other fast food spots.
Stayed 1 night in Jan 2024

10/10 Excellent

Terri

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly.
Stayed 2 nights in Jan 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay
Had a great stay
Stayed 1 night in Jan 2024

10/10 Excellent

Jared

Stayed 1 night in Dec 2023

8/10 Good

Donald

Travelled with partner
Staff was super friendly and helpful. Room was clean and welcoming. We would definitely stay there again.
Stayed 1 night in Oct 2023

4/10 Poor

Aaron

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
It’s aight
It was okay but the bed was uncomfortable. Also the staff wasn’t super friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Tanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk, friendly and professional for my 3 day stay.
Stayed 2 nights in Oct 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Sep 2023

10/10 Excellent

LASHEKA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was so kind, and professional. Thank you.
Stayed 1 night in Sep 2023

8/10 Good

Donna, Atlanta

Stayed 4 nights in Sep 2023

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Daaiyah, LongBeach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice clean facilities, good breakfast.
Stayed 3 nights in Aug 2023

8/10 Good

Nanette

Liked: Cleanliness, staff & service, property conditions & facilities
The main problem I had was the room in which we stayed in had a musky odor. That night there was a strong chemical smell that caused my nose to burn. Other than that it was a pleasant stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Chyres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Jay

Liked: Staff & service, property conditions & facilities, room comfort
Nice place, water pressure
No water pressure in shower and room smelled moldy, had a dampness to it.
Stayed 1 night in Jul 2023

2/10 Terrible

Cam

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Spoke with housekeeping and informed that room wasn’t cleaned . Told no other rooms were available fully booked . Wouldn’t stay ever again unless I saw my room first before paying !!!
Stayed 1 night in May 2023

6/10 Okay

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 3 nights in May 2023

6/10 Okay

Ronald

Business traveller
Liked: Staff & service
Ok Stay
Not much else to choose from in Mansfield. Shower water would not heat up; bug dead in the bathroom; hard to regulate room temperature; and limited breakfast.
Stayed 1 night in May 2023

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was quiet, beds very comfortable, room clean and easy to regulate temp. Housekeeping was reliable and complete. Full breakfast was varied and well prepared. The front drive exit to the main road very short but steep; we used the back exit on the side road to enter and leave.
Stayed 2 nights in May 2023

8/10 Good

Dana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. My only complaint is there were trains passing by in the night and I did not sleep well.
Stayed 1 night in Apr 2023

8/10 Good

Stacy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The pool was clean and heated. Some of the staff was very friendly but there was one that was not. The rooms were nice. The breakfast was ok.
Stayed 3 nights in Apr 2023

8/10 Good

Laurie

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Lola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, and close to my event.
Stayed 2 nights in Apr 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Stayed 1 night in Apr 2023

8/10 Good

Teddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Casey

Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast
Stayed 1 night in Mar 2023

8/10 Good

Emily

Stayed 5 nights in Mar 2023

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room. Very streamlined check in and check out process. Good breakfast. Ample lighted parking. Drawback= close to highway and train tracks. Road noise at night.
Stayed 2 nights in Feb 2023

8/10 Good

David

Good
Stayed 2 nights in Feb 2023

10/10 Excellent

Maurice

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

2/10 Terrible

Gregg

Disliked: Staff & service
I never had an opportunity. Due to Expedia double booking the room and I had to sleep in the car. Now i have to look into getting my money back.
Stayed 1 night in Feb 2023

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy
Stayed 1 night in Feb 2023

2/10 Terrible

rovas

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No water my entire stay and no breakfast
Response from Bianca on 4 Jan 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Makelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Leah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the front desk was incredibly sweet and accommodating. Pleasant stay overall.
Stayed 1 night in Oct 2022

8/10 Good

Amy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Nice toiletries provided. Elevator was slow. Over all a good time
Stayed 1 night in Oct 2022

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was pleasant
Stayed 1 night in Sep 2022

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022