Jl. Ijen Nirwana Raya, Blok A, No 16, Malang, East Java
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
My favorite place to stay during my visit..Malang.
All employees is very kind , polite and helpful, the area is very clean and quiet.
High recommend place to stay
Love the architecture, this hotel has a complete facilities, such as great size swimming pool, spa, what I love the most is Jacuzzi and sauna. This hotel offers savory breakfast buffet that has variety of authentic Javanese cuisines. Also, this hotel has met international standard as every staff able to communicate in English.
The area is very excellent everywhere from reception, to staff, and to the rooms. The only thing you can have a look out is some areas can be cleaned from dust in the rooms by lamps and shelves. Everything else I am very happy about the stay in this hotel.
Verified traveller
Stayed 13 nights in Jul 2019
6/10 Okay
Verified traveller
Business traveller
11 Aug 2019
Liked: Cleanliness, staff & service
Slight smell of smoke in non smoking room. No remote TV when I came in. After receiving remote found that TV was not good, many dead spots on screen. The most I like is the bed linen and pillows quality, one of the best I've been at this price level
OVERALL EXPERIENCE EXCEEDS MY EXPECTATION FOR A SECOND TIER CITY LIKE MALANG.VERY FRIENDLY, COURTEOUS AND RESPONSIVE STAFF.
MY COMPLAIN WERE THE MALFUNCTIONING PHONE IN THE HOTEL ROOM AND WIFI CONNECTIVITY AT TIMES.
I WILL DEFINATELY CHOOSE IJEN SUITES EVERYTIME I VISIT MALANG.
This large hotel in Malang stands out as a nice place for respite in an otherwise crowded and traffic jam packed city. The rooms and hotel are very nice with a pool, spa and sauna, and the restaurant has great breakfasts but staff is slow to restock
Dear Valued Guest,
Thank you for staying at Ijen Suites Hotel Malang
We are glad to read that you had an enjoyable stay with us and that you were impressed with the location as well as our hospitality.
Please be sure that your comment have been warmly welcome by our players, and that, we will remain focus in order to improve our services and facilities, and committed to try to always positively surprise you.
Once again, thank you very much for your review, and we look forward to having the pleasure to welcome you again in the near future.
Best regards
Reservation
I wish that the hotel were a non-smoking one. The pub on 11th floor was so congested with cigarette smoke that I could not enjoy being in there and immediately must go out.
Good value for money. Affordable 4 stars hotel near town. Comfortable and quiet eyt close to town
Sufan
Dear Mr/Mrs. Sufan
Warmest greetings from Ijen Suite Resort & Convention Malang.
Thank you for your time to give us a very positive comment,
we are glad that you really enjoy your stay with us at Ijen Suite Resort Malang,
and we are looking forward to serve you again in the near future.
Thank you
Warm Regards
Yanstika Putri
Rsv & E-commerce
Hotel was heavily booked; The breakfast is not much to write about, not tasty. Overall, nothing memorable.
Verified traveller
8/10 Good
Lal, Sydney, Australia
24 Jul 2016
Liked: Cleanliness, staff & service
Nice hotel close to facilities that we need.
We arrived in the afternoon.
It took only 10 minutes for processing & we were shown to our room.
Our room close by swimming pool so it was expected to be a little bit noisy, however noise is stop by 10 or 11 o'clock at night so it is still ok by us.
Unfortunately one of the lift was broken when we were there, luckily we always out all day so it does not affect us that much. And also we were allowed to use staffs lift which was helpful immensely.
In our next destinations I found out that I lost my wallet with some amount of money & a few cards in it.
My nephew rang the management to query if they come across it & straight away they told us that they've found the wallet & the contents and waiting for instructions what to do with them. I have now got my wallet back with contents intact thanks to the management & the honesty of the hotel staffs.
It was a good family day out.hotel was good,service was excellent,but pool was dirty and breakfast was awful.for a 4stars hotel the should up their game.
Good hotel and clean, staffs were warm and good hospitality as well as very responsive. Room and bathroom clean, the ambience is great. The foods are nice. The pool area is cool. Near to downtown. I really enjoy my staying in Ijen with my family. A tiny critics is you can hear the people talking next door in the room. However itis recommended staying here.
Verified traveller
6/10 Okay
Tola, New York
27 Dec 2015
Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Fancy on the surface, poor quality underneath
Overpriced hotel. Looks really fancy at first. But the rooms were not cleaned properly and the quality of the rooms could be improved. It seemed poorly managed as they seemed to want to save money on everything (used slippers in the room, had to ask 3 times for toilet paper and then received a half roll, reused bottles for shampoo and conditioner, etc.).
Small rooms and not at all soundproof.
The stay was very good, however there was a delay of 4 hours during check in, the hotel was overbooked. I called earlier informing the hotel that I will be checking in earlier at around 11:00 and they assured me that the rooms will be available, however even though we arrived at 14:00 we found the rooms not ready and we had to wait until 18:00 until we received the rooms. The service otherwise was very good; the food in the restaurant is not the best, no fish and the options are few.
Great experience staying there. Room is clean and hotel guy is helpful and give their best services. Room also provided with clean mukena wrapped with plastic which not found such kind of this in my hotel experience. Keep up this good work bro ... thanks
Excellent! Fantastic coffee! The best of the 7 hotels, we have stayed at the last 2 weeks.
Astrid
Stayed 2 nights in Dec 2017
Dear Valued Guest,
Thank you for staying with us and for the time you took to share your review about our hotel.
We are glad to read that you had a good stay with us and, that, we have been able to fulfill your expectations.
Wishing you a pleasant day ahead, and we look forward to having the pleasure to welcome you again in the near future.
Best Regards
Reservation
Ijen Suites Hotel Malang
Das Hotel ist auf westeuropäische Gäste nicht eingestellt. Es ist ein Tagungshotel für Muslime und asiatische Besuchergruppen, was man am Speisenangebot beim Frühstück sehr merkt. Gegen 3.00 Uhr wird man durch den Muezzim und den hoteleigenen Hahn geweckt.
Service etc emtsprechen nicht dem europäischen Standart, dass war in allen anderen Hotels auf Java anders.
Verified traveller
Stayed 4 nights in Nov 2017
Response from Dewi Suryaningsih on 29 Nov 2017
Dear Valued Guest,
Thank you for staying at Ijen Suites Hotel Malang, and be certain that we highly appreciate the time you took to share your review.
Our Customer's feedback is our most precious source of information in order to try to consistently improving our services and facilities.
Kindly accept my sincere apologies for the inconvenience experience you had, and, please be sure, that, this is obviously absolutely not the kind of image that I want you to remember when you go home.
Please be sure that corrective action has been taken, as we are continuously trying to improve our services and facilities.
Once again thank you very much, and we look forward to welcoming you again on your next visit.
Best Regards
Reservation
Goed zwembad, goede locatie. Redelijk ontbijt buffet, genoeg keus. Mijn kamer met 2 single bedden was netjes. Alleen bij het tegen elkaar schuiven van de 2 bedden was onder het bed niet goed schoongemaakt. Dit is wel gelijk opgelost.
Personeel erg vriendelijk.