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Reviews of Eloisa Royal Suites

3.5 out of 5
Eloisa Royal Suites
MV Patalinghug Jr. Avenue, Basak, Lapu-Lapu, Cebu

Reviews

8.4

Very good

Rating 10 - Excellent. 427 out of 1000 reviews" "
Rating 8 - Good. 394 out of 1000 reviews" "
Rating 6 - Okay. 121 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a pinch this place helped us out a lot They have a shuttle service every couple of hours and we're sure to take care of us and keep us on time to Mactan as our flight turned around for wildfires and we were rescheduled. Aircon is cold and shower is nice. Property is an interesting conglomeration of suites, pool, bistro.
Stayed 1 night in Apr 2024

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Michael

Liked: Amenities
Location not good.
Stayed 2 nights in Apr 2024

10/10 Excellent

MA PERLA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff service
Stayed 1 night in Jan 2024

10/10 Excellent

Neil

Lovely Stay
Wonderful stay as always
Stayed 1 night in Jan 2024

10/10 Excellent

Rich

Stayed 1 night in Jan 2024

10/10 Excellent

Emelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jose Flores

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

GIOVANNI

Liked: Cleanliness, staff & service
I like
Stayed 1 night in Dec 2023

8/10 Good

Bruce

Stayed 1 night in Dec 2023

2/10 Terrible

Robert, farmington

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire website is lies and the staff were horrible and the noise was coming from people in the next room drunken party and the staff wouldn't help me. I called 5 times and nothing was done. The worse part is the beds aren't real. They said it was a queen mattress but it was a wooden box with a tiny foam pad over it. I want my money back.
Stayed 2 nights in Nov 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place great staff treated amazingly
Stayed 4 nights in Nov 2023

10/10 Excellent

Karen Christine, Los Angeles

Stayed 1 night in Oct 2023

6/10 Okay

Rubylyn

Travelled with partner
Liked: Staff & service
Good for a one night stay- rooms were very small
Stayed 2 nights in Oct 2023

8/10 Good

HENRY

Stayed 1 night in Jul 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only place that stands out in the area
Last minute booking thought I missed the chance but I made it . Lovely staff lovely greeting as ever
Stayed 1 night in Oct 2023

8/10 Good

Cal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it. Staff was courteous and professional.
Stayed 2 nights in Sep 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in the heart of the city
Friendly staff always welcoming , outside different story narrow broken sidewalks & dog poo
Stayed 1 night in Sep 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely stay , bedroom comfortable & staff was so kind & helpful. More options for breakfast would’ve been better,
Welcome relief from the baking sun
Stayed 2 nights in Sep 2023

10/10 Excellent

Louie Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
The staff are so accommodating and very helpful.
Stayed 2 nights in Sep 2023

8/10 Good

Eduardo, Hurst

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Rooms very nice ! Quite at night, a bit noisy during the day, echoes from staff working down the hallway. When you leave the room, and you take access key card everything shuts OFF ! AC included. Go out for lunch , shopping or anything else during the day. Come back to a hot humid room. They should place AC on separate on / off switch. They could always just turn off or on as need for guest comfort and hotels convenience!
Stayed 3 nights in Sep 2023

10/10 Excellent

Lonesa

Stayed 1 night in Sep 2023

8/10 Good

Hong

Liked: Cleanliness, staff & service
Disliked: Amenities
Location is around 15mins drive from the airport, ideal for those arriving late in night as they provide free pick up service. Nothing much to explore around that area.
Stayed 1 night in Aug 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best pillows I've ever experienced
Stayed 1 night in Aug 2023

8/10 Good

Ashikaga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

8/10 Good

Ashraf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, polite and accommodating in the check-in process. I had a bad experience with another hotel that I had to leave and book Eloisa last minute. Also the restaurant staff was very polite and friendly.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ardysjoy

Stayed 1 night in Jul 2023

8/10 Good

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel - poor WiFi
Clean and comfy. WiFi was terrible. Pulsing video chat at all and even voice chat was bad. Pizza was horrible but breakfast was good. Airport shuttle transfer was good and staff was friendly.
Stayed 1 night in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

10/10 Excellent

Wenife

Travelled with group
Liked: Staff & service, property conditions & facilities
It was nice staying to Eloisa Suites 😁 I recommend others guess 😉 to try and stayed. ❤️🤗
Stayed 4 nights in Jul 2023

10/10 Excellent

armi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness, kind and polite staff. They know how to anticipate the needs of their clients. Front desk staff , Junevere, was very helpful in attending to our needs as well as the rest of the staff. Can’t remember all their names. Breakfast was superb! Staff Very informative as well. Will recommend
Stayed 2 nights in Jun 2023

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean n tidy
The room was small but good for overnight stay. Room service was good. Nicely maintained. Bit noisey both inside and outside noise
Stayed 1 night in Jun 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
It was good for the price
Stayed 2 nights in Jun 2023

8/10 Good

Elvin

Stayed 1 night in Jun 2023

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service
Staff super polite and helpful
Stayed 2 nights in May 2023

10/10 Excellent

Ronald

Stayed 1 night in Apr 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Paris

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 2 nights in Mar 2023

8/10 Good

Leana

Liked: Staff & service, property conditions & facilities
The staff was very friendly and the place is clean and safe. The room and pool area smaller that appear in pictures. Ok for my 1 night stay, but the only place I could find to open my bags was on the bed.
Stayed 1 night in Mar 2023

2/10 Terrible

Jeannette

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to everything
Stayed 19 nights in Feb 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities
Great staff and breakfast. Even did dinner, the restaurant is in the back. Rooms are kind of blah, needs renovation for sure, but it's PH so I never expect much. Would I go back? For sure, yes.

10/10 Excellent

Rizal, menifee

Liked: Cleanliness, staff & service
Not bad
Stayed 2 nights in Feb 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a great place to stay
Stayed 9 nights in Feb 2023

8/10 Good

Todd, White Rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Eloise staff were very professional and always friendly. Good selection at their complimentary breakfast and easy walking to stores and malls in the area.
Stayed 2 nights in Jan 2023

8/10 Good

Manotham

Liked: Staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
People of the whole staff and employees
Stayed 3 nights in Jan 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay! Service was great and staff was friendly. The room was clean and comfortable. The breakfast was included, full buffet.
Stayed 1 night in Jan 2023

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like this place, have stayed here many, times.
A very nice place to stay for a reasonable price, the rooms are nice and the breakfast buffet is also very good. I would recommend this place as a middle-cost location. The staff are very friendly and helpful. Lots of choices for places to shop or eat near by.
Stayed 3 nights in Jan 2023