All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Its not very clean. And they charge a 40 dollar pet fee. Beyond ridiculous.
Mindy
Stayed 2 nights in Jan 2024
Response from llm on 4 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
The bathroom door was noisy and freezer was a solid piece of ice therfore unusable. Stairs we're quite steep for a couple in there 70's won't stay there next year
Robert J
Stayed 2 nights in Sep 2023
Response from llm on 30 Oct 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
8/10 Good
Austin
Business traveller
21 Sept 2023
Liked: Cleanliness, staff & service
Ok
Austin
Stayed 1 night in Sep 2023
Response from LLM on 30 Oct 2023
Thank you for your review.
4/10 Poor
Nancy
21 Aug 2023
Disliked: Amenities
Website said there was a pool but it was filled with gravel. Room was dirty and outdated. Old sticky carpet and floor in bathroom was ripped. The amount of money for a crappy place to stay. Would not recommend it to anyone
Nancy
Stayed 1 night in Aug 2023
Response from LLM on 28 Aug 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
6/10 Okay
Larissa
Travelled with group
13 Aug 2023
The room was decent if you are just looking for a room to sleep in. Nothing fancy. For the most part it was clean, could use an update. When I typed the address into the GPS it took me to a totally different location.
Larissa
Stayed 1 night in Aug 2023
Response from LLM on 14 Aug 2023
Thank you for your review.
8/10 Good
Annie
6 Aug 2023
Liked: Cleanliness, staff & service
The picture of the room did not match the room. There was very old carpeting that could be replaced due to odor. An AC unit needs to be clean severely smelled of mildew when turned on. Bedding, furnishings, bathroom were all updated. Easy access to USB port. Lots of plugs which was great. Front desk attendant was extremely friendly and accommodating. Considering this was a last-minute booking, I was grateful to have it.
Do yourself a favor and don't stay here. We left and returned home since we were 2 hours away. Windows cracked, covered with clear tape, mold in windows, a/c, bathroom. Floors heaved, dirty, needed sweeping at the least. We aren't needy when it comes to a room but it needs to be clean and cared for, even if it's old.
William
Stayed 1 night in Aug 2023
Response from LLM on 7 Aug 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
Room was not cleaned well. Found multiple items around room such as hair ties and a dirty sock. When you laid in the bed your feet were higher than your head on pillows. Had to rotate the mattress to improve that. Remote has no back and no batteries. Had called and left a message prior to our stay trying to actually extend our stay and never got a return phone call. Very run down and poorly maintained room
Nikolas
Stayed 1 night in Jul 2023
Response from LLM on 1 Aug 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
2/10 Terrible
TRAVIS
31 Jul 2023
They didn’t not have what they posted.
Very unhappy on what they showed compared to what I got.
TRAVIS
Stayed 2 nights in Jul 2023
Response from LLM on 1 Aug 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
Horrible filthy hotel. Seems there are also sections that are rented as long term and therefore the other guests were very noisy and inconsiderate of the other guests. Filthy rooms and very outdated. The check in clerk was very unfriendly and unprofessional. One hour into our stay we considered leaving. Couldn’t sleep with the noise throughout the resort. Do not waste your money or time staying here
Peter Susan
Stayed 1 night in Jul 2023
Response from LLM on 31 Jul 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
4/10 Poor
Shawn D.
Travelled with group
24 Jul 2023
Disliked: Amenities
Rooms were very outdated and carpet a mess
Shawn D.
Stayed 1 night in Jul 2023
Response from LLM on 24 Jul 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
Easy Check in, Great Customer Service, Comfy Bed and close to shopping, restaurants, attractions in Lake George
Danelle
Stayed 1 night in Jul 2023
Response from LLM on 22 Jul 2023
Thank you for your review.
4/10 Poor
nicole
9 Jul 2023
nicole
Stayed 1 night in Jul 2023
Response from LLM on 30 Jul 2023
Thank you for your feedback.
6/10 Okay
Cynthia
Travelled with pets
27 Jun 2023
Liked: Cleanliness, staff & service
Couldn't sleep due to loud footsteps and talking from room above mine. Although they say pet friendly, hidden in the policies is a hefty pet fee which means I paid a premium price for an economy room.
Cynthia
Stayed 1 night in Jun 2023
Response from LLM on 1 Jul 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
We stayed 2nights here. The place was filthy, hair and dust balls in every corner and behind the bed stands. They never came and made the bed or took out our trash. When we asked about it we were told they don't do any of that during our stay. Needless to say we would rate it on the negative side and won't be returning
Jay P
Stayed 2 nights in May 2023
Response from LLM on 7 Jun 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Kevin
Travelled with family
29 May 2023
Liked: Cleanliness, staff & service, room comfort
Good choice
Nice older hotel great location and value. Property is well cared for clean and quiet.
Front desk gentleman who helped me out was accommodating to a room request very willing to allow me to request a different one during a holiday weekend.
Kevin
Stayed 1 night in May 2023
Response from LLM on 2 Jun 2023
Thanks for staying with us. We appreciate your feedback!
dont have to go in detail...have do do better cleaning of room and bathroom
Antonis
Stayed 3 nights in Apr 2023
Response from LLM on 1 May 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
Nice location. Close to Stewarts Shops and shopping mall. TV monitor was small in size.
Daniel
Stayed 1 night in Apr 2023
Response from LLM on 1 May 2023
Thank you for your review.
6/10 Okay
Daniel Van
Travelled with family
21 Feb 2023
Disliked: Amenities
You get what you pay for.
Advertised Continental breakfast. NO BREAKFAST AT ALL!
Daniel Van
Stayed 1 night in Feb 2023
Response from L on 27 Feb 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
The customer service was horrible, they were very rude and I do not recommend staying here at all.
Nasrat
Stayed 1 night in Sep 2022
Response from L on 7 Sept 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
"Nauseating urine odor "
There was a strong odor of some type of air freshener upon entering. I went back to the office and was offered to see if another room would be better. It wasn’t. When I came back to the original room, I realized that there was a strong odor of urine coming from the bathroom. I guess the air freshener was to cover it up. At this point I left. I’m still waiting for the refund.
Marzena
Stayed 1 night in Aug 2022
Response from L on 26 Aug 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
Horrible place and staff. Spiders amd debris everywhere. No pool no breakfast.
Luis
Stayed 2 nights in Aug 2022
Response from L on 26 Aug 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
10/10 Excellent
Velda Gary
Travelled with family and small children, Business traveller, Travelled with partner
No coffee maker in the room. Have to carry it outdoors from lobby.
Arthur
Stayed 1 night in Aug 2022
Response from L on 26 Aug 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
6/10 Okay
Javier
Travelled with family
16 Aug 2022
Disliked: Cleanliness
The place can use a extra effort in the cleaning.
Javier
Stayed 1 night in Aug 2022
Response from L on 19 Aug 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
Very bad spider infection! Coming down wall and ceiling- which was a drop down. Nightmares about what was going on up there.
Lynne
Stayed 1 night in Aug 2022
Response from L on 15 Aug 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.