Hotels near La Playa mas Hermosa

"Overall, the experience was good. However, I was not impressed with the room—it did not match the pictures and could definitely use some remodeling and maintenance. The room had a noticeable old smell, which might be unpleasant for people who are sensitive to odors. There was also quite a bit of noise coming through the door from housekeeping and people walking in the hallway. It wasn’t terrible, but since we had little ones the noise was sometimes disturbing, especially when they were trying to rest. On the positive side, there was a great variety of food and desserts. The environment was enjoyable, and the unlimited drinks were a nice bonus. The pool is quite large, but it still felt overcrowded. By around 10 a.m., all the poolside and beachside seats and umbrellas were already taken. "

"Overall this place was great! Will be returning again. "

"The hotel is very clean and rooms were cleaned daily, the staff was tremendously helpful and very friendly. The only issues I had was the pillows are horrible, it’s right on a main access road to the beach so is very loud and it’s open concept so you hear everything in the halls and lobby even on the third floor, the hours are very odd for an adults only as the bar is only open from 11am to midnight and the buffet is not all day. The food however was excellent especially the Italian restaurant! It’s nice and close to the pier to go to Cozumel as well as great shopping and night life! Definetly a pros and cons resort"

"Definitely overrated. Where do I start. 1) Upon arrival, you would think the check in would be much faster. Plenty of employees standing around which could be helping but aren’t. 2) I arrive at my room which has the walk-out pool and literally walked out to an 8 x 8 one foot max pool. Didn’t even connect to the main pool area. 3) On hotels.com it says (2) queen beds and they stated hotels.com doesn’t know anything about their process. After enough going back and forth, they moved us to the furthest area back which had (2) queen and walk-out pool. I shouldn’t have to spend hours of vacation sorting that out 4) we had a big family with us and they made it extremely difficult for us to eat together. I would understand if seating was limited, but the areas were 1/2 empty. You should accommodate your guests when possible and it was always possible but basically refused. 5) We were booked at the older Xcaret hotel area VS newer area. Newer area looked like a ghost town so maybe so overloaded the old side to make it seem fuller. Not sure 6) you don’t even have good beach access Overall, I won’t be going back. We’ve been to many other places with less expensive rooms, better views, better beaches, and better service"

"Yes"

"This was our fourth stay at Melia. We love it! Feels like home."

"Would not recommend this place under any circumstances due to terrible upkeep, total lack of customer service, and biased treatment of guests by the manager JULIO. We were a group of 10 booked under one reservation with rooms that were all THE SAME PRICE. Manager chose to upgrade every room in the group EXCEPT the only pair that didn’t include a male. JULIO clearly told staff to give the women a double bed room which had a ring of grime around the tub and sink, hair all over the bathroom floor, trash under the bed and stains on the wall. When the women asked for a king bed they were told none were available even though they were the second room assigned out of 5. After the rest of our group checked in, we found out everyone else in the group had all been given “free upgrades” with king beds. The room given to the women was considerably dirtier, lower quality, and generally more disgusting than rooms given to others in the group, though the entire place was questionable. After over two hours of politely stating our case the women were finally given a new room with a more comfortable king bed. It rained in the night, flooding several first floor rooms (we could see them being squeegeed out as we left), and putting the elevators out of order. Two members of our group had to walk up 7 stories to retrieve luggage and drag it down the stairs again. Confronted JULIO the next day with what we felt was biased treatment. He was unapologetic and couldn’t care less. "

"View was great"

"Team was very rude! "