Secrets Aura Cozumel - Adults Only - All Inclusive

Hartanah 4.5 bintang
Hartanah menghadap ke pantai untuk dewasa sahaja dengan 3 kolam renang terbuka

Pilih tarikh untuk melihat harga

Ulasan

6.8 daripada 10

Kemudahan popular

  • Kolam renang
  • Merangkumi semua
  • Spa
  • Termasuk parkir
  • Wi-Fi percuma
  • Restoran
Harga semasa ialah RM2,132
RM2,599 jumlah
termasuk cukai & fi
16 Mac - 17 Mac

Pilihan bilik

Penapis yang tersedia untuk bilik
Menunjukkan 14 daripada 14 bilik

Junior Suite Ocean View King

Sorotan

Balkoni
Ruang duduk berasingan
Dilengkapi perabot secara berasingan
Dihiasi secara berasingan
Penyaman udara
Katil tambahan/lipat simpan percuma
Item bar mini percuma
TV definisi tinggi
  • Pemandangan laut
  • 70 meter persegi
  • 1 bilik tidur
  • Boleh menampung 2
  • 1 Katil Raja (King)

Junior Suite Ocean View Swim Out King

Sorotan

Balkoni
Ruang duduk berasingan
Dilengkapi perabot secara berasingan
Dihiasi secara berasingan
Penyaman udara
Katil tambahan/lipat simpan percuma
Item bar mini percuma
TV definisi tinggi
  • Pemandangan laut
  • 70 meter persegi
  • 1 bilik tidur
  • Boleh menampung 2
  • 1 Katil Raja (King)

Junior Suite Pool View King Bed

Sorotan

Balkoni
Ruang duduk berasingan
Dilengkapi perabot secara berasingan
Dihiasi secara berasingan
Penyaman udara
Katil tambahan/lipat simpan percuma
Item bar mini percuma
TV definisi tinggi
  • 50 meter persegi
  • 1 bilik tidur
  • Boleh menampung 2
  • 1 Katil Raja (King)

Junior Suite Pool View Swim Out King

Sorotan

Balkoni
Ruang duduk berasingan
Dilengkapi perabot secara berasingan
Dihiasi secara berasingan
Penyaman udara
Katil tambahan/lipat simpan percuma
Item bar mini percuma
TV definisi tinggi
  • 50 meter persegi
  • 1 bilik tidur
  • Boleh menampung 2
  • 1 Katil Raja (King)

Preferred Club Junior Suite Pool View King

Sorotan

Balkoni berperabot
Ruang duduk berasingan
Dilengkapi perabot secara berasingan
Dihiasi secara berasingan
Penyaman udara
Akses ke ruang istirahat kelab
Katil tambahan/lipat simpan percuma
Item bar mini percuma
  • 68 meter persegi
  • 1 bilik tidur
  • Boleh menampung 2
  • 1 Katil Raja (King)

Preferred Club Junior Suite Ocean Front King

Sorotan

Balkoni berperabot
Ruang duduk berasingan
Dilengkapi perabot secara berasingan
Dihiasi secara berasingan
Penyaman udara
Akses ke ruang istirahat kelab
Katil tambahan/lipat simpan percuma
Item bar mini percuma
  • Pemandangan laut
  • 68 meter persegi
  • 1 bilik tidur
  • Boleh menampung 2
  • 1 Katil Raja (King)

Preferred Club Junior Suite Ocean View King

Sorotan

Balkoni berperabot
Ruang duduk berasingan
Dilengkapi perabot secara berasingan
Dihiasi secara berasingan
Penyaman udara
Akses ke ruang istirahat kelab
Katil tambahan/lipat simpan percuma
Item bar mini percuma
  • Pemandangan sebahagian lautan
  • 68 meter persegi
  • 1 bilik tidur
  • Boleh menampung 2
  • 1 Katil Raja (King)

Junior Suite Ocean View Double

Sorotan

Balkoni berperabot
Ruang duduk berasingan
Dilengkapi perabot secara berasingan
Dihiasi secara berasingan
Penyaman udara
Katil tambahan/lipat simpan percuma
Item bar mini percuma
TV definisi tinggi
  • Pemandangan laut
  • 68 meter persegi
  • 1 bilik tidur
  • Boleh menampung 2
  • 2 Katil Kelamin (Double)

Preferred Club Junior Suite Ocean View Swim Out King

Sorotan

Laman dalam berperabot
Ruang duduk berasingan
Dilengkapi perabot secara berasingan
Dihiasi secara berasingan
Penyaman udara
Akses ke ruang istirahat kelab
Katil tambahan/lipat simpan percuma
Item bar mini percuma
  • Pemandangan sebahagian lautan
  • 68 meter persegi
  • 1 bilik tidur
  • Boleh menampung 2
  • 1 Katil Raja (King)

Preferred Club Junior Suite Pool View Double

Sorotan

Balkoni atau laman dalam berperabot
Ruang duduk berasingan
Dilengkapi perabot secara berasingan
Dihiasi secara berasingan
Penyaman udara
Akses ke ruang istirahat kelab
Katil tambahan/lipat simpan percuma
Item bar mini percuma
  • 68 meter persegi
  • 1 bilik tidur
  • Boleh menampung 2
  • 2 Katil Kelamin (Double)

Preferred Club Superior Junior Suite Ocean View King

Sorotan

Balkoni
Ruang duduk berasingan
Dilengkapi perabot secara berasingan
Dihiasi secara berasingan
Penyaman udara
Akses ke ruang istirahat kelab
Katil tambahan/lipat simpan percuma
Item bar mini percuma
  • Pemandangan laut
  • 70 meter persegi
  • 1 bilik tidur
  • Boleh menampung 2
  • 1 Katil Raja (King)

Preferred Club Junior Suite Ocean Front Plunge Pool King

Sorotan

Balkoni berperabot
Ruang duduk berasingan
Dilengkapi perabot secara berasingan
Dihiasi secara berasingan
Kolam tunjam persendirian
Penyaman udara
Akses ke ruang istirahat kelab
Katil tambahan/lipat simpan percuma
  • Pemandangan pantai
  • 73 meter persegi
  • 1 bilik tidur
  • Boleh menampung 2
  • 1 Katil Raja (King)

Junior Suite, 1 Katil Raja (King), Terrace, Ocean View

Sorotan

Balkoni atau Laman Dalam
Ruang duduk berasingan
Dilengkapi perabot secara berasingan
Dihiasi secara berasingan
Penyaman udara
Akses ke ruang istirahat kelab
Katil tambahan/lipat simpan percuma
Item bar mini percuma
  • Pemandangan laut
  • 1 bilik tidur
  • Boleh menampung 2
  • 1 Katil Raja (King)

Preferred Club Junior Suite Panoramic View King

Sorotan

Ruang duduk berasingan
Dilengkapi perabot secara berasingan
Dihiasi secara berasingan
Penyaman udara
Katil tambahan/lipat simpan percuma
Item bar mini percuma
TV definisi tinggi
Kipas siling
  • Boleh menampung 2
  • 1 Katil Raja (King)
Mod logo
Log masuk untuk melihat diskaun dan faedah yang layak. Lebih banyak ganjaran untuk lebih banyak pengembaraan!

Tentang kawasan sekitar

Terletak di Cozumel, Secrets Aura Cozumel - Adults Only - All Inclusive berada berhampiran taman tema dan di pantai. Sementara keindahan semula jadi Pantai Paradise dan Pantai San Francisco dapat dinikmati oleh sesiapa sahaja, mereka yang inginkan aktiviti boleh ke Terminal Maritim Cozumel. Mr. Sancho's Beach Club dan Taman Negara Arrecifes de Cozumel juga disarankan untuk dikunjungi. Terokai kembara aktiviti air di kawasan ini dengan luncur air dan layar layang nearby, atau nikmati aktiviti luar yang menarik seperti terjun udara and ekolancong. Layari panduan perjalanan Cozumel kami
Peta
Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600

Tempat berdekatan

  • #cozumel #elcielo #nature

Fantastic place to snorkel.  Warm and clean water.  We were 8 people from the same family and we rented a boat (Tintorero II).  The crew consisted of Captain Miguel and the diving guide Jorge.  Great people.  On the way, drinks and snacks were served.

Lugar fantástico para mergulhar de snorkel. Água morna e límpa. Éramos 8 pessoas de uma mesma família e alugamos uma lancha (Tintorero II). A tripulação era composta pelo Capitão Miguel e pelo guia de mergulho Jorge. Excelentes companhias. Durante o trajeto serviram bebidas e salgadinhos.
    Taman Negara Arrecifes de Cozumel
    3 min berjalan kaki - 0.3 km
  • Cozumel, Mexico!
    Pantai Paradise
    5 min berjalan kaki - 0.4 km
  • El Cielo en Cozumel, Mexico
    Playa Mia Grand Beach and Water Park
    15 min berjalan kaki - 1.3 km
  • Pantai San Francisco
    Pantai San Francisco
    4 min memandu - 4.3 km
  • Mr. Sancho's Beach Club
    15 min berjalan kaki - 1.3 km

Bergerak

  • Cozumel, Quintana Roo (CZM-Lapangan Terbang Antarabangsa Cozumel) - 24 minit memandu

Restoran

  • El Patio Lobby Bar
    5 min memandu
  • The Money Bar
    9 min memandu
  • Roots Beach Club
    7 min memandu
  • Coral
    5 min memandu
  • Market Café
    3 min berjalan kaki

Tentang hartanah ini

Secrets Aura Cozumel - Adults Only - All Inclusive

Mewah bagi hartanah merangkumi semua berdekatan Pantai Paradise
Terletak berdekatan Mr. Sancho's Beach Club, Secrets Aura Cozumel - Adults Only - All Inclusive menyediakan bar renang naik, bar pantai dan bar kolam. Dengan berhadapan pantai, tempat makan berhadapan pantai dan urut tepi pantai, hartanah ini ialah tempat yang amat sesuai untuk berjemur di bawah sinaran matahari. Manjakan diri anda dengan Balut badan, urut Swedish atau Aromaterapi di Secrets Spa by Pevonia, tapak spa. Di 5 restoran di tapak, nikmati Sarapan, Makan tengah hari, Makan malam dan masakan antarabangsa. Kelab kesihatan menawarkan kelas aerobik dan kelas yoga; perkara lain untuk dilakukan termasuk memancing, aktiviti berkayak, and bersnorkel. Kekal terhubung melalui akses Internet wayarles percuma dan tetamu boleh mencari kemudahan lain seperti beli-belah di tapak dan kedai kopi/kafe.
Anda juga akan mendapati manfaat seperti:
  • 3 kolam renang terbuka bersama dengan kerusi lepak pantai dan bar renang naik
  • Percuma letak kenderaan sendiri dan letak kenderaan valet
  • Sewa basikal percuma, 2 gelanggang tenis terbuka dan daftar keluar ekspres
  • Daftar masuk ekspres, kedai hadiah dan lif
  • Ulasan tetamu amat memuji pantai, kolam renang dan kakitangan yang mesra
Ciri-ciri bilik
Semua 266 bilik dilengkapkan perabot secara berasingan menampilkan keselesaan seperti ruang kerja komputer riba dan penyaman udara, sebagai tambahan kepada manfaat seperti tempat duduk berasingan dan item bar mini percuma. Ulasan tetamu memberikan markah yang bagus untuk kebersihan bilik di hartanah.
Lagi kesenangan di semua bilik termasuk:
  • Kelengkapan dandanan diri berjenama, pancuran mandi dan pengering rambut
  • Televisyen definisi tinggi dengan saluran TV premium
  • Tempat duduk berasingan, mentol lampu LED dan katil tambahan percuma

Butiran merangkumi semua

Hartanah ini merangkumi semua. Makanan dan minuman di tapak hartanah termasuk dalam harga bilik (sekatan tertentu mungkin dikenakan).

Gratuiti dan cukai

Termasuk gratuiti dan gratuiti tambahan atas budi bicara tetamu diterima.

Makanan dan minuman

Makanan bufet dan à la carte, snek dan minuman disertakan
Bar mini dalam bilik (termasuk semua minuman)

Aktiviti dan kemudahan/peralatan

Semua sukan air tidak bermotor, aktiviti darat dan penggunaan kemudahan rekreasi dan peralatan disertakan.

Aktiviti air

Aktiviti berkayak
Bersnorkel

Aktiviti darat

Aktiviti berbasikal
Kemudahan kecergasan
Tenis
Pengajaran tenis
Bola tampar

Pelajaran/kelas/permainan

Memasak
Tarian
Bahasa
Yoga

Hiburan

Persembahan langsung di tapak
Majlis tema

Hartanah serupa

Kemudahan hartanah

Internet

  • Tersedia di semua bilik: Wi-fi percuma
  • Tersedia di sesetengah kawasan awam: Wi-fi percuma

Tempat letak kenderaan dan pengangkutan

  • Tempat letak kenderaan sendiri tidak berbumbung percuma di tapak hartanah
  • Tempat letak kenderaan valet tidak berbumbung percuma di tapak hartanah
  • Letak kenderaan valet dan sendiri di tapak adalah terhad
  • Tempat letak kenderaan mudah diakses kerusi roda tersedia
  • Tempat letak kenderaan di tapak hartanah termasuk pilihan di luar jalan

Makanan dan minuman

  • 1 bar berenang
  • 1 bar pantai
  • 1 bar tepi kolam
  • 1 kedai kopi/kafe
  • 5 restoran
  • Bar/deli snek
  • Kopi dan teh di kawasan umum
  • Perkelahan peribadi

Restoran di tapak hartanah

  • Barefoot Grill
  • Bordeaux
  • Gohan
  • Oceana
  • Windows

Aktiviti menarik

  • 2 gelanggang tenis terbuka
  • 3 kolam renang terbuka
  • Belayar
  • Beli-belah
  • Berkayak
  • Bersnorkel
  • Bilik permainan/arked
  • Bola tampar
  • Bot bermotor peribadi
  • Kelab kesihatan
  • Kelas kecergasan
  • Kelas yoga
  • Lawatan bot
  • Luncur angin
  • Memancing
  • Selam skuba
  • Sewaan basikal percuma
  • Spa perkhidmatan penuh

Kemudahan

  • ATM
  • Kedai hadiah/gerai surat khabar
  • Kemudahan dobi
  • Meja/kaunter hadapan 24 jam
  • Peti besi di meja/kaunter hadapan
  • Surat khabar percuma di lobi

Perkhidmatan tetamu

  • Bantuan lawatan dan tiket
  • Kakitangan berbilang bahasa
  • Pakej lamaran/romantik
  • Pengemasan (harian)
  • Perkhidmatan "turndown"
  • Perkhidmatan cucian kering/dobi
  • Perkhidmatan perkahwinan
  • Perkhidmatan rencam
  • Porter/tukang angkut

Perkhidmatan perniagaan

  • Bilik mesyuarat
  • Pusat perniagaan
  • Ruang persidangan

Kawasan luar

  • Di pantai
  • Gril barbeku
  • Kerusi lepak tepi kolam
  • Taman

Spa perkhidmatan penuh

  • Aromaterapi
  • Balut badan
  • Bilik rawatan pasangan
  • Bilik rawatan spa
  • Bilik wap
  • Kawasan rawatan terbuka
  • Perkhidmatan urut dalam bilik
  • Rawatan muka
  • Refleksologi
  • Rias kuku tangan/kaki
  • Sauna
  • Tab panas
  • Urutan sukan
  • Urutan Sweden
  • Urutan tisu dalam
  • Urutan tuaman batu

Kebolehcapaian

  • Jika anda mempunyai permintaan untuk keperluan kebolehcapaian tertentu, sila hubungi hartanah menggunakan maklumat pada pengesahan tempahan yang diterima selepas membuat tempahan.
  • Lif
  • Tempat letak kenderaan mudah diakses kerusi roda

Lain-lain

  • 4 tingkat
  • Dewan bankuet
  • Dibina pada 2007
  • Hartanah bebas asap rokok
  • Pilihan tempat makan vegetarian

Kemudahan bilik

Bilik tidur

  • Cadar disediakan
  • Katil lipat simpan/tambahan percuma
  • Langsir gelap terus

Bilik mandi

  • Berus gigi dan ubat gigi
  • Jubah mandi
  • Kelengkapan dandanan diri berjenama
  • Kertas tandas
  • Pancuran mandi
  • Pengering rambut
  • Sabun
  • Selipar
  • Syampu
  • Tuala disediakan

Hiburan

  • Dok iPod
  • TV skrin rata dengan saluran kabel premium

Makanan dan minuman

  • Bar mini berisi percuma
  • Panduan makan restoran

Lain-lain

  • Akses melalui koridor luar
  • Hiasan berasingan
  • Kipas siling
  • Meja
  • Pencahayaan LED
  • Penyaman udara
  • Perabot berasingan
  • Peti besi
  • Ruang kerja komputer riba
  • Seterika/papan seterika
  • Telefon
  • Tempat duduk berasingan

Dasar

Daftar masuk

Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: pada bila-bila masa
Daftar masuk awal tertakluk kepada ketersediaan
Daftar masuk awal tersedia dengan fi
Daftar masuk ekspres tersedia
Umur minimum daftar masuk - 18

Daftar keluar

Daftar keluar sebelum 12:00 tengah hari
Daftar keluar lewat tertakluk kepada ketersediaan
Fi daftar keluar lewat akan dikenakan
Daftar keluar ekspres tersedia

Arahan daftar masuk khas

Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah
Maklumat yang disediakan oleh pihak hartanah mungkin diterjemahkan menggunakan alat terjemahan automatik

Kaedah akses

Kaunter hadapan dengan kakitangan

Haiwan peliharaan

Haiwan kesayangan tidak dibenarkan (haiwan perkhidmatan dialu-alukan dan dikecualikan daripada fi)

Kanak-kanak dan katil tambahan

Kanak-kanak berumur 18 dan ke bawah tidak dbenarkan berada di hartanah untuk dewasa sahaja ini; semua tetamu yang berumur lebih daripada 18 adalah dialu-alukan
Katil lipat simpan/tambahan percuma
Tempat tidur bayi (katil bayi) tidak disediakan

Jenis bayaran hartanah

Maklumat penting

Kemudahan tambahan

  • Daftar masuk awal tersedia dengan fi (tertakluk pada ketersediaan)
  • Daftar keluar lewat tersedia dengan fi (tertakluk pada ketersediaan)

Senarai di atas mungkin tidak menyeluruh. Bayaran dan deposit mungkin tidak merangkumi cukai dan tertakluk kepada perubahan.

Untuk makluman anda

Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
Hartanah ini menerima kad kredit, kad debit dan wang tunai
Ciri-ciri keselamatan di hartanah ini termasuk pemadam api dan alat pertolongan cemas
Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai

Perkara yang kami harus menyebut

Tetamu di bawah umur 18 tahun tidak dibenarkan di hartanah orang dewasa sahaja ini
Sesetengah kemudahan mungkin mempunyai akses yang terhad; tetamu boleh menghubungi hartanah untuk mendapatkan butiran dengan menggunakan maklumat hubungan pada pengesahan tempahan
Sebuah kereta disyorkan untuk pergi balik ke hartanah ini
Hartanah ini mengalu-alukan tetamu daripada semua kecenderungan seksual dan identiti jantina (mesra LGBTQ+)

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Soalan lazim

Adakah Secrets Aura Cozumel - Adults Only - All Inclusive mempunyai kolam?

Ya, hartanah ini mempunyai 3 kolam renang terbuka.

Berapa kos yang diperlukan untuk menginap di Secrets Aura Cozumel - Adults Only - All Inclusive?

Setakat 15 Feb 2026, harga yang ditemui untuk penginapan 1 malam bagi 2 dewasa di Secrets Aura Cozumel - Adults Only - All Inclusive pada 16 Mac 2026 bermula serendah RM 2,132.33, tidak termasuk cukai dan fi. Harga ini berdasarkan harga satu malam paling rendah yang ditemui dalam 24 jam yang lalu untuk penginapan dalam masa 30 hari akan datang. Harga tertakluk kepada perubahan. Pilih tarikh anda untuk melihat harga yang lebih tepat.

Adakah Secrets Aura Cozumel - Adults Only - All Inclusive mesra haiwan kesayangan?

Tidak, hanya haiwan perkhidmatan dialu-alukan di hartanah.

Berapakah fi parkir di Secrets Aura Cozumel - Adults Only - All Inclusive?

Letak kenderaan sendiri dan letak kenderaan valet adalah percuma di hartanah ini.

Apakah masa daftar masuk di Secrets Aura Cozumel - Adults Only - All Inclusive?

Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: pada bila-bila masa. Fi dikenakan untuk daftar masuk awal (tertakluk pada ketersediaan).

Apakah masa daftar keluar di Secrets Aura Cozumel - Adults Only - All Inclusive?

Daftar keluar adalah jam 12:00 tengah hari. Daftar keluar lewat tersedia dengan fi (tertakluk pada ketersediaan).

Adakah manfaat merangkumi semua tersedia di Secrets Aura Cozumel - Adults Only - All Inclusive?

Ya, hartanah ini merangkumi semua. Aktiviti termasuk bersnokel, berkayak, berbasikal dan banyak lagi.

Di manakah terletaknya Secrets Aura Cozumel - Adults Only - All Inclusive?

Terletak sesuai di pantai, hartanah Cozumel ini dalam jarak 5 minit berjalan kaki dari Taman Negara Arrecifes de Cozumel dan Pantai Paradise. Pantai San Francisco adalah 2.6 bt (4.2 km) jauhnya.

Ulasan

Secrets Aura Cozumel - Adults Only - All Inclusive Ulasan

6.8

7.2

Kebersihan

10

Lokasi

8.0

Kakitangan & perkhidmatan

6.2

Keadaan hartanah & kemudahan
Penilaian 10 - Cemerlang. 337 daripada 1187 ulasan
Penilaian 8 - Baik. 236 daripada 1187 ulasan
Penilaian 6 - Boleh diterima. 292 daripada 1187 ulasan
Penilaian 4 - Lemah. 170 daripada 1187 ulasan
Penilaian 2 - Teruk. 152 daripada 1187 ulasan

Ulasan

2/10 Teruk

Shelly D

Tidak sukakan: Kebersihan
By far the worst resort I’ve ever stayed at. First, we arrived at 3:30 and had to wait over a hour before a room was available. The scenery is pretty good but the service and amenities are terrible. Seems that if you don’t want to attend their “loyalty” seminar for premier status they are done with you! Resort couldn’t care less if you are taken care of or happy. Stayed for a total of five days and four nights. Out of the duration of our trip, we didn’t receive towels two days in a row after our room cleaned. Called front lobby to get more towels and had to end up walking up there to get them one day. Food was just okay. Biggest complaint was poolside lounge chairs and pool towels. If you don’t get up at 4:00 a.m. and go put towels or personal belongings on chairs then you don’t get a lounge chair for the day. People save lounge chairs around the pool and even on the beach every morning. Some people don’t even show up to lay or sit in their saved chairs for hours. It’s ridiculous! They should have some type of system or signs posted that do not allow chairs to be saved. If you’re not present then you don’t get the chair. Several people had altercations with others about sitting in their saved chairs because they were not there for hours. Don’t waste your time. There are better resorts on the island for your money!
Menginap 4 malam pada Feb 2026

8/10 Baik

Michael

Sukakan: Kebersihan, kemudahan
The trip was good. Like many customers say about Secrets, the place could definitely use some updates. The staff was great and the food was decent. A special shout out to Marcel and the staff at the Gohan Asian restaurant up in the Sky Bar. Amazing food and service. We ate there 3 times. Adiel, Dolores and Rodrigo were all great servers. The hostess was fantastic at arranging a table for 8 for our big group.
Menginap 7 malam pada Feb 2026

4/10 Lemah

Jason

Mengembara bersama pasangan
Tidak sukakan: Keadaan hartanah & kemudahan
This was our third trip to Cozumel and our first stay at Secrets Aura. We normally stay at Fiesta Americana, but this time Secrets was $300–$400 cheaper and, given the brand reputation, we decided to try it. Unfortunately, this was the most disappointing resort experience we’ve had in Cozumel. The Good First, the staff was excellent. The employees genuinely did their best to provide great service and make up for the shortcomings of the property itself. They were kind, responsive, and professional. The manager stepped in and moved us to a better room after we raised concerns, which we appreciated. We were still in Cozumel — which means we were still in paradise. The water is beautiful, the setting is pretty, and that alone carries weight. If I were rating based solely on staff effort, it would be much higher. Room Experience Upon arrival, we were encouraged to attend a “90-minute” Hyatt presentation in exchange for $250 in resort credit. We agreed. The first room we were assigned was in extremely poor condition — broken shower tiles (sharp enough to worry about cutting a foot), loose faucet fixtures, and a strong musty/locker-room odor. It felt run down and neglected. After we expressed our concerns, management moved us the next day to a Preferred Club room. The second room was significantly better and acceptable, though it still had a slight odor. It shouldn’t require escalation to receive a room that meets reasonable expectations. We also spoke with multiple guests d
Menginap 7 malam pada Feb 2026

6/10 Boleh diterima

Margaret

Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
Outdated rooms. Restaurants require 90 minute wait to be seated. Old beach chairs and pool chairs
Menginap 7 malam pada Feb 2026

4/10 Lemah

Paul

Mengembara bersama pasangan
Tidak sukakan: Kemudahan
I can't complain about the staff, over-all they were all friendly and did a good job. The maintenance of the ocean view swim out pool was horrible. The water is NOT circulated, the water doesn't reach the skippers and it is NOT cleaned daily. We arrived late Saturday, by Tuesday the pool had lots of debris (leaves, paper, dead bugs, etc) and it I didn't even want to go in the water, which is the main reason for paying for a swim out. It was finally "cleaned"/skimmed on Friday. The buffet was a continual letdown. Breakfast; constantly running out of cooked eggs and bacon. The pancakes were horrid. Lunch and dinner, some options, but only saw pasta on one day... pasta... the cheapest thing you can offer people that most want! Room was cleaned daily, chambermaid was friendly and did a good job. The person that delivered drinks was great, very generous with anything we asked for. Overall, the resort needs some updating.... there was paint over mold/dust in places... In all honesty, perhaps a change of management is needed to get this place to where it needs to be. OH, and stop shoving the "Preferred" packages down our throats... talked with several people about that... when we arrive at the resort, we're tired, thirsty, hungry! If we wanted the preferred, we'd have booked it, most of us are already at the top of our budget.
Menginap 7 malam pada Jan 2026

4/10 Lemah

David

Mengembara bersama kumpulan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
The pools are not heated. Very cold. Preferred pool had no steps into pool. You had to climb a ladder in and out. Buffet has depressing atmosphere, extremely limited choices and often empty trays with grumpy service. The weather was too windy to sit on beach or outside dining and they had no plan B for accommodating guests. Concierge service provided no help. But I must give compliments to Avilcar the lobby man and Wendy in the coffee shop.
Menginap 10 malam pada Jan 2026

6/10 Boleh diterima

Jennifer Lea

Sukakan: Kemudahan
Our first room had a terrible mold/mildew smell. E we tried to see if it would improve but did not. On day 3 we requested to be moved to rooms in a different building. They found a spot for us worth checking out of the current room in the morning and checking back in to the new rooms that afternoon when they were ready.
Menginap 7 malam pada Jan 2026

6/10 Boleh diterima

Chad

Mengembara bersama pasangan
Sukakan: Kebersihan
The resort itself is nice and the staff that works on the resort is super friendly and helpfull. The service was excellent 5 strar. Drinks were great. The food was OK nothing special about it. It was a struggle finding a lounger by the pool. Everyone would claim a lounger first thing in the morning put a towel on it and not use it for 3/4 of the day. I was on vacation did feel like i should be up at 5am to make sure i got a spot by the pool. Definitely could use more loungers by the pool at this resort.
Menginap 7 malam pada Jan 2026

6/10 Boleh diterima

Shaquana

Mengembara bersama keluarga
Sukakan: Kemudahan, keadaan hartanah & kemudahan
Tidak sukakan: Kebersihan
The bathrooms were rusty and painted over. The showers weren’t clean and the toilet kept leaking.
Menginap 4 malam pada Jan 2026

8/10 Baik

Paula

Mengembara bersama pasangan, Mengembara bersama kumpulan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Absolutely
Gorgeous sunsets
"Love" coffee
Beautiful water
Awesome entertainment
Menginap 10 malam pada Jan 2026

8/10 Baik

Kevin

Mengembara bersama kumpulan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The rooms were clean and the staff did a great job of cleaning the room and keeping our frig restocked everyday. I stayed at Secrets in 2013, the place needs some updating but overall our stay was very good. All of the staff were very friendly and helpful. Wendy, the daily events leader was really good, she kept things lively everyday.
Menginap 6 malam pada Jan 2026

8/10 Baik

Bradley Lane

Mengembara bersama pasangan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Room was great, amenities were better than expected. The evening meals were great. Some of the mid-day eating spots were a little less than we expected. The beach, pier, and pools were amazing.
Menginap 7 malam pada Jan 2026

6/10 Boleh diterima

Kimberly

Mengembara bersama pasangan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
Staff was nice, rooms and facilities clean but in need of updates/repairs, pool water freezing cold, food was TERRIBLE and not much to do after 8 pm. Beach was great for snorkeling but you don’t want to enter the water without swim shoes
Menginap 8 malam pada Jan 2026

8/10 Baik

Terry L

Mengembara bersama pasangan, Mengembara bersama kumpulan
Sukakan: Kebersihan, kemudahan
The staff was fantastic!!!
Menginap 6 malam pada Jan 2026

10/10 Cemerlang

Janelle

Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The staff was amazing! Wenn D Miguel and Marguerito were the best! Miss them already! The rooms were clean although could use a little update which we were told near future. Fridge had to be slammed shut but those were minor details! Thank you all for a great, fun week!
Menginap 6 malam pada Jan 2026

2/10 Teruk

CLIVE VALENTINE

Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Hello and thank you for asking for our thoughts on our stay, The room we were led to believe was going to be my wife and I's Honeymoon dream getaway and first vacation together was a serious letdown. We picked this resort based on the pictures on the website offers of amenities and the what we believed would live up to the Secrets Resort reputation. Upon arrival everything appeared as described, it was not until we entered the room that there were problems, Room 1117 the jacuzzi tub had broken from the wall and was angled inward and was heavily and poorly caulked with goop, when we turned on the faucet of the tub and it shot out an abundance of grit and metal shards, we tried to clean it up, the tub had no drain plug so we placed the rubber bath mat on top to try and close the drain to fill the tub to try to clean it. After about 20 minutes of water running ,we still had NO HOT water and could only manage to fill the tub with about an inch of water as the tub had no drain and we couldn't get one from the front desk. The room was clearly neglected and not maintained, and was showing signs of black mold in multiple areas and it had an odor of sewage. Not only had we payed for an ocean view but we received a room way back in the shade viewing the pool... and way in the distance was the ocean if we stood on a chair to see it. We were determined to enjoy our stay and begged for a room change, we were told this" might happen" the next morning and to check back at 10 am the next mo
Menginap 13 malam pada Jan 2026

2/10 Teruk

Lisa Wilkerson

I have never given a poor review but I feel like others should be informed before traveling so far to a foreign country. The room we booked and payed extra for was not available upon arrival. We were informed that since we booked through Expedia there was nothing they could do to refund our money either, but not until the very last day. We became aware very quickly that the ocean view pool access rooms were actually available but only to guests who paid for their vacation elite package. We sat through their sales pitch for over 3 hrs pressured by several salespeople to give 60 to 100 grand towards this vacation membership! We finally walked away and learned very quickly we would not get our room we paid for.
Menginap 6 malam pada Nov 2025

8/10 Baik

Debra

Mengembara bersama kumpulan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The staff were fun and entertaining! Room clean. Beautiful view.
Menginap 6 malam pada Jan 2026

8/10 Baik

BRUCE

Mengembara bersama kumpulan
Tidak sukakan: Kemudahan
Yes, our room was clean, and the people were wonderful.
Menginap 14 malam pada Jan 2026

8/10 Baik

Roger Tuck Mustard

Really liked the l
Menginap 8 malam pada Jan 2026

10/10 Cemerlang

Theresa Lindley, Ocean Springs

Mengembara bersama pasangan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Loved our King Jr Suite completely renovated great views of the Villas pool. Close to Bordeauxs restaurant. Love this place will be going back!!!
Menginap 7 malam pada Jan 2026

10/10 Cemerlang

Jessica

Menginap 5 malam pada Jan 2026

10/10 Cemerlang

Casey

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Service and staff are great. We celebrated our honeymoon and are planning to return for years to come.
Menginap 7 malam pada Jan 2026

6/10 Boleh diterima

Tommy

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
there were three pools. all of them were good not great. sometimes hard to find a lounge chair.
Menginap 6 malam pada Jan 2026

6/10 Boleh diterima

John

Mengembara bersama pasangan
Sukakan: Kebersihan
Dated. small things broken, missing or just not maintained.
Menginap 14 malam pada Jan 2026