Hotel Banyan Tree di Kampung Sungai Kembong Hilir

"Breakfast buffet is no longer the aloft i knew. 1.) all the staffs look busy but chit chatting. No one bothered to clear the tables from previous dinners. 2.) utensils given on my table was actually used utensils. 3.) the breakfast was only so so… "

"Room is clear, but sound insulation is quite poor for 4 star hotel. Door slamming from others and luggage moving can be noisy. Sometimes, the guests are opening the door and do not want to close it so that they can smoke outside. The security team did not notice that. "

"Pleasant."

"Friendly and good "

"As a frequent traveller, I am compelled to provide an honest account of my recent stay. Unfortunately, the room condition was far below acceptable standards. The shower head was moldy and covered with grime, the hand basin had extremely low water pressure, and the toilet was unable to properly flush any of my excrete. These are basic hygiene and functionality issues that should never be present in a hotel of this standing. What is particularly disappointing is that a reassurance of a defect-free room was personally given by the Director of Operations, yet this was not delivered. While I am only a Blue Honors member, this should never be a reason to overlook fundamental guest expectations. I am a paying guest who has spent a significant number of nights at Hilton Kuala Lumpur, even without booking through the Honors app. Additionally, my first day was severely impacted, as I had to spend nearly an hour resolving these issues after an exhausting 13-hour long-haul flight. Nevertheless, I would like to sincerely commend your hidden heroes at the call center—Clift, Atikah, Ain, and Farahiya—for their exceptional care, professionalism, and patience in handling my concerns. Their efforts in calming a frustrating situation were truly appreciated. Kudos also to Hinuddin from the Housekeeping team on Level 25 for his attentiveness. While the service recovery efforts were notable, the initial experience should not have fallen short of basic standards."

"Excellent room for it's price"

"Generally speaking, the stay was quite pleasant. However, there were a few areas that could be improved. To begin with, the room was not equipped with a bathtub, which was rather disappointing. Additionally, although I had informed the hotel in advance that it was my anniversary, the arrangements felt last minute — there were no decorations upon check-in."

"Good"

"All of it"