Exterior

Reviews of North Country American Inn

2.5 out of 5
North Country American Inn
502 South Cedar Street, Kalkaska, MI

Reviews

6.2
Rating 10 - Excellent. 77 out of 478 reviews" "
Rating 8 - Good. 130 out of 478 reviews" "
Rating 6 - Okay. 94 out of 478 reviews" "
Rating 4 - Poor. 91 out of 478 reviews" "
Rating 2 - Terrible. 86 out of 478 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tub and shower, microwave, fridge and freezer, free wifi, AC, clean and friendly
Stayed 2 nights in Mar 2024
Response from Manager on 21 Mar 2024
Thank you David for your excellent feedback. We appreciate it. Our team works hard to provide best quality stay at reasonable price. Hope to see you again !!!! Thank you

6/10 Okay

Christine

Stayed 1 night in Jan 2024

6/10 Okay

Anthony

Liked: Staff & service
Just ok
Not bad, but not great. The office had a lingering smell of BO.
Stayed 1 night in Dec 2023

2/10 Terrible

Nikki

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy hotel
I have never stayed in a place that was so filthy. Floor in bathroom was dirty. I wouldn’t walk on carpet without slippers or shoes on. Sheets were clean, but bedspread had yellow stain. I don’t know when the last time the bathroom door was washed in our room and daughter’s room. Bathtub in daughter’s room had mold. Never again!
Stayed 2 nights in Nov 2023

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Eh
Eh, you get what you pay for.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Albert

Business traveller
Liked: Cleanliness, staff & service, room comfort
The hotel is definitely on the lower end. Kind of a little sketchy, but the room I stayed in was clean enough. No breakfast per say, though there was some to go snacks. I was double charged on my card and was able to get a reimbursement within 2 days so I'm going to give it a good rating.
Stayed 1 night in Oct 2023

6/10 Okay

Naoma

Liked: Staff & service
I will not use exprdia for motels again. This motel was 20 miles from our destination. When we got there we found out it eas a motel for migrant workers. The price was higher than expected for a room in the area. We were told it would have been cheaper to direct book. The staff however was amazing and attentive.
Stayed 1 night in Oct 2023

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

brian

Travelled with partner
Liked: Cleanliness, staff & service
the woman working the front desk was excellent, very helpful and friendly
Stayed 1 night in Oct 2023

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Hollis

Stayed 1 night in Oct 2023

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Thank you Lori for your awesome feedback. We appreciate it. Hope to see you again!!!

6/10 Okay

Dale

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I mean, it served its purpose. My son and I needed a place close to Grand Traverse for a late night event that didn't cost a billion dollars. Beds were a bit uncomfortable. No soap. But we didn't need much other than a roof overhead, which it gave. The guy working the desk was nice enough.
Stayed 1 night in Sep 2023
Response from Manager on 24 Sept 2023
Thank you Dale for your feedback, we appreciate it. Thanks for appreciating customer service and clean room. We are available 24:7 to address any issue. Hope to see you soon

8/10 Good

Douglas

Stayed 1 night in Sep 2023

8/10 Good

paul

Travelled with family
Liked: Cleanliness, staff & service
No frills but a nice place to sleep for the money. Breakfast is very small and limited.
Stayed 1 night in Sep 2023
Response from Manager on 16 Sept 2023
Thank you Dear Paul for your excellent review. We offer to/go breakfast with fresh coffee. After COVID, we provide good selection of packed donuts, muffins , snacks and cookies. Thank you for liking comfortable, clean and spacious rooms. Hope to see you soon!!’

8/10 Good

Diana, Dearborn

Liked: Cleanliness, staff & service, property conditions & facilities
This property is dated and doesn't look so nice on the outside. But, the rooms are spacious: both the bathroom and the room with the beds. The furnishings are quite nice. As I drove up, I was dubious, yet ended up being very pleased with this accommodation.
Stayed 1 night in Sep 2023
Response from Mangaer on 15 Sept 2023
Thank you Dear Diana for your excellent feedback. Thank you for appreciating clean and spacious rooms and for a comfortable stay. Hope to see you again !!!!!

2/10 Terrible

William

Stayed 2 nights in Sep 2023
Response from Manager on 15 Sept 2023
Dear William, thank yo for your feedback. We try our best to provide quality stay and reasonable price. Hope to see you again

4/10 Poor

Richard

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible Hotel
The place was a dump actually and so old still has 2 prong outlets in the room. The shower sprayed the ceiling and the faucet almost came out of wall in shower. The door would not close and lock. Outside was dirty and not well maintained
Stayed 1 night in Sep 2023
Response from Manager on 12 Sept 2023
Dear Richard, thank you for your comments. We inspected the guest room thoroughly and couldn't see any issue as you mentioned. All bathrooms have brand new high standard shower heads recently replaced by Consumer Energy. The door locks are also recently replaced with high quality and more secured locks. Also as you are advised at checkin and all other guests that if you see any issue contact the office immediately. This notice is also in each room. Unfortunately, you never contacted office or service maids. Sometimes we are not in good mood due to any reason. Thanks again

8/10 Good

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
easy on snd off of highway
Stayed 1 night in Sep 2023
Response from Manager on 6 Sept 2023
Thank you Amy for your excellent response. Appreciated. Hope to see you again!!!

4/10 Poor

Kenneth

Stayed 1 night in Sep 2023
Response from Manager on 6 Sept 2023
Thank you Keneth for your feedback. Hope to see you again !!!!

4/10 Poor

Mitchell

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very getto and rough. It worked for one night though.
Stayed 1 night in Sep 2023
Response from Manager on 5 Sept 2023
Dear Mitchell, thank you for you feedback. We appreciate it. This is a decent motel and we offer quality stay at reasonable prices. The room you stayed was upgraded with new carpets and furniture. We are well known for our excellent customer service and clean rooms. We would appreciate if guest let us know about any concerns and we address it right away. We have guest rooms rules and if there's any issue, how to address, on each entry door. Thank kyou

10/10 Excellent

Stephanie

Stayed 1 night in Aug 2023
Response from Manager on 30 Aug 2023
Dear Stephanie, thank you for your awesome feedback. Your comments helps us to provide best quality and comfort. Hope to see you again

4/10 Poor

Norman

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 30 Aug 2023
Dear Norman, we appreciate your feedback. Would you please let us know your concerns. We will try to address these. We provide best quality at affordable rates. Hope to see you again

8/10 Good

bhadraiah

Liked: Cleanliness, property conditions & facilities, room comfort
Good location and comfortable place
Met my request for upper floor room. Convenient location off highway. No noise issues.
Stayed 1 night in Aug 2023
Response from Manager on 17 Aug 2023
Thank you. Hope to see you again.

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OUR STAY WAS GOOD & THE ROOM WAS CLEAN ..We had a family reunion at KALKASKA RV CAMPGROUND. because my husband has been dealing with cancer. I designed to stay in the Inn over a cabin at the CAMPGROUND.
Stayed 3 nights in Aug 2023
Response from Manager on 30 Aug 2023
Thank you Dear Marilyn for your excellent response. We pray for your husband. Hope to see you again!!

4/10 Poor

Mike

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay Clear.
One Star rating in ad is being too kind. This place was probably good back in the 1970s when you paid $19.95 to spend the night and get on your way, not the $145 we paid. No amount of paint can replace soiled carpets, soiled chairs and shower surrounds that belong in the dumpster. The staff was very nice but they can't fix what's beyond repair due to age and use. Door was filthy from being kicked in, and light of day shone brightly as there was no insulating strip around the door opening.
Stayed 1 night in Aug 2023
Response from Manager on 14 Aug 2023
Dear Mike, thanks for your feedback. Thanks for appreciating customer service and no objection on clean and equipped rooms. We have noticed your concern. This is an old but decent property and guests like our spacious and clean rooms. We offer quality stay at affordable rates. Hope to see you sometime. Thank you

8/10 Good

gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
All good, no complaints
Stayed 2 nights in Aug 2023
Response from Manager on 11 Aug 2023
Thank you Gary for your excellent feedback. We appreciate it. Hope to see you again.

10/10 Excellent

Jose, Linwood

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the staff was very friendly. I would definitely stay again. Thank you.
Stayed 1 night in Aug 2023
Response from Manager on 8 Aug 2023
Thank you Dear Jose for your excellent feedback. Your comments help us to provide more comfort to our guests. Thank you for liking clean rooms and our customer service. Hope to see you soon!!

10/10 Excellent

Michael, Highland

Liked: Cleanliness, staff & service, property conditions & facilities
A great value for the money and the room was very nice.
Stayed 1 night in Jul 2023
Response from Manager on 5 Aug 2023
Thank you Michael, your feedback is driving force to give more comfort and quality to our guests. Thanks for acknowledging my team's hard work. Hope to see you again.

4/10 Poor

Michelle

Never physically stayed here, but had to pay for two days anyway after cancelling through the phone app.
Stayed 6 nights in Jul 2023
Response from Manager on 4 Aug 2023
Dear Michelle, thank you for your comments. You reserved room for 7 nights and called to cancel on 2nd day. We understand you didn’t show up but we kept your room. Our cancellation policy is 72-hours before checking. Expedia also told you. Your total charges were 700.00 dollars and we refunded you about 500.00 dollars. We couldn’t rent out the room since neither you canceled in advance nor called us. We only charged for days we waited. I hope you understand. Thank you

4/10 Poor

Ben

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was not ready until after 5. Air conditioner made awful noise. People nice but the stairs to go to the second floor were hard to manage getting baggage upstairs. No breakfast provided. Coffee only in main office, not in room.
Stayed 1 night in Jul 2023
Response from Manager on 5 Aug 2023
Dear BenThank you for your feedback. I checked with our staff and they said room was ready to rent out. We suggest, that if you have luggage or want first floor room, please call us in advance or send message through online reservation invoice. We are happy that you were satisfied with cleanliness of the room

6/10 Okay

Verified traveller

Liked: Staff & service
It was ok
It was ok for a one night stay. The guys at the front desk were friendly and nice. Take your own soap because the soap was terrible. The "breakfast" consisted of packaged danishes.
Stayed 1 night in Jul 2023
Response from Manager on 26 Jul 2023
Thank you Dear Guest for your review. We have noticed your concerns and will be addressed. Breakfast is simple and togo. Thanks again

2/10 Terrible

DAWN, ORLANDO

Stayed 1 night in Jul 2023
Response from Manager on 12 Aug 2023
Dear Dawn, We got your feedback, however, you have cancelled the reservation well in advance and did not even stay here. We are not able to understand that without even staying at our motel, you said you were not satisfied. Thank you

4/10 Poor

Linda

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very sketchy area.
Stayed 1 night in Jul 2023
Response from Manager on 23 Jul 2023
Dear Linda, thanks for your feedback. This is a decent property. Area is in downtown commercial. Very safe and close to many attractions. Hopefully, you liked clean rooms and customer service. Thanks agiain

4/10 Poor

Dawn

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was very dirty. There bathtub was disgusting. The carpet was extremely dirty.
Stayed 2 nights in Jul 2023
Response from Manager on 20 Jul 2023
Dear Dawn, thanks for your comments. We always request guests, that if they see any minor issue in room, contact customer service anytime. Sorry to say that we didn't get any call. We have recently put new carpets and bath-tubs. I will inspect room myself. Thank you

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Clean but needs some updates.
Stayed 1 night in Jul 2023
Response from Manager on 18 Jul 2023
Thank you Dear Sandra for your excellent feedback. Your comments helps us provide best quality and improve. We always keep updating guest rooms and property. We recently installed new carpets and furniture. We hope to see you again!!!!

10/10 Excellent

JACKIE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
stayed one night and had no problems
Stayed 1 night in Jul 2023
Response from Manager on 17 Jul 2023
Awesome Jackie for your feedback. We always try our best to provide best quality and comfort at reasonable rates. Hope you enjoyed Kalkaska d around. Hope to see you gain

10/10 Excellent

Larry

Stayed 1 night in Jul 2023
Response from Manager on 18 Jul 2023
Awesome, Thank you Dear Larry for your feedback. It helps. Hope to see you again.

8/10 Good

Diana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Manager on 17 Jul 2023
We appreciate your excellent feedback. Our team works hard to keep our guest happy and comfortable. Hope to see you gain !!!!!

6/10 Okay

Sean

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from Manager on 17 Jul 2023
Thank you Dear Sean for your good feedback. We hope to see you gain.

4/10 Poor

Carol

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Motel is run down, carpet on stairs was filthy, carpet in the room was very dirty and dusty around edges. The air conditioner was very noisy. The lawn and exterior were unkempt and breakfast was a joke.
Stayed 1 night in Jul 2023
Response from Manager on 14 Jul 2023
Dear Carol, thanks for your comments, we appreciate it. We always try to keep property and rooms updated. This season is very busy. We keep stairs and hallways washed and clean. It is daily routine. We always ask guests to inspect rooms and make sure they are satisfied. We have many returning and happy customers. This is very decent property. We give best quality at reasonable rates. Also our customer service is available 24/7 to address any issue. We recently upgraded carpets. Would you contact office we would happily address any concerns. Thanks again for visiting us.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, room comfort
Adequate motel for stop along the way
Seemed quite intimidating when seen from the rear ( the way our GPS took us) but much better from the front. Friendly people. The owner was very nice and helpful. Room was adequate. Air worked great! Can't remember what the description said, but 'breakfast' was packages of mini muffins, honey buns, and pretzels.
Stayed 1 night in Jul 2023
Response from Manager on 10 Jul 2023
Thank you Dear Dawn for your excellent feedback, appreciated. Thanks for liking clean rooms and customer service. We offer best quality and comfort at reasonable rates. We are consistently upgrading rooms and property. Thank again, hope to see you soon.

2/10 Terrible

Madelyn

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There were bugs in our bed when we arrived. When we told staff, they immediately tried guilting us and kept making excuses about why the bugs were there.
Stayed 1 night in Jul 2023
Response from Manager on 10 Jul 2023
Dear Guest, we appreciate your feedback. However, we inspected the room in your presence and there were no issues. We do pesticide treatment every month and there are no complaints of bugs for about last five years. We also offered to swap the room. However, there was change in your plan. We are sorry to say that if there's change in plan, guest rarely make excuse. Thanks again

4/10 Poor

Charley

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Price was better than other properties in the area. Bathroom shower needed attention. The water spout was not attached to the wall very well. Made it difficult to turn on the shower. The gentleman at the desk when we checked in was great.
Stayed 1 night in Jul 2023
Response from Manger on 8 Jul 2023
Dear Charley thanks for your feedback, we appreciate it. We always inspect rooms daily to make sure there's no issue. We assure you it will be fixed today. I hope you liked the clean room and thanks for appreciation at check-in. Would you let us know while here, it would be fixed or we would happily swap room. Hope to see you again.

6/10 Okay

Mike

Liked: Staff & service
Disliked: Property conditions & facilities
Needs a little TLC.
Stayed 1 night in Jul 2023
Response from Manager on 5 Jul 2023
Thank you Dear Mike, we appreciate your feedback. We try our best to provide maximum comfort at reasonable rates. We have renovated and upgraded all guest rooms, you might have observed that, and we always try to keep updating guest rooms and facility. We hope to see you again! Thank you!

2/10 Terrible

Krystle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It is a motel, so we didn't expect much. Very outdated, which is no big deal. Beauty is not a deal breaker. It is dirty!!!! The bathroom, the room itself, dirty as ever. I don't think there is a cleaning service, I think it is a one man does all kind of thing. The shower had dirt, the floors with hair and dirt, the wall was coming apart in the bathroom, the comforter was just blah, I was scared to cover up with it. We didn't use the comforter, and asked for new pillowcases, because they just didn't seem clean. Very wrinkled like a pillowcase would be after sleeping on it for a few days. The sheets were the same, wrinkled, which isn't a big deal, BUT we had no idea if they were laundered or not. If this motel had a cleaning service weekly and laundry was done, it wouldn't be too terrible. The towels were wrinkled like they weren't washed. Sthtrong smell, but we figured it is just the detergent. Very caustic, fake strong smell. Going up the stairs to the 2nd floor was dirty too. Not vacuumed, just dirty. Basically, if you bring your own cleaning supplies and clean the room/bathroom, and bring your own bedding, then it will be ok. Walking into the office/check in area smells horrific. My 9yr old covered her face, and when walking out, she was moving her hands to her face pulling air in, saying ahhh yes fresh air, fresh air! There is a basket in the morning with snacks (muffins from the store) and the coffee burners weren't on. Cold coffee sitting there.
Stayed 1 night in Jun 2023
Response from Manager on 4 Jul 2023
Dear Guest Krystle, thank you for your feedback. Sorry for some inconvenience. However, we would like to let you knw that when guest check in we always ask guest to inspect the room. We always give three options, if there's any issue we offer to fix it. we also offer to swap the room. The rooms were available. Also our customer service is available 24/7 to address any issue. Unfortunately, our staff never got any complaint. We always encourage to contact customer service. This motel is a decent property and we offer maximum comfort at affordable rates. Some times guest change their mind to stay due to change in plan. Also, we inspected the room after looking at your comments, and there was nothing noticeable issue. However, we are sorry for any inconvenience. Thank you.

6/10 Okay

Marissa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly
Stayed 1 night in Jun 2023
Response from Manager on 4 Jul 2023
Thank you dear Marissa for your feedback and appreciation of our friendly staff. We try our best to provide maximum comfort and quality at reasonable prices. Hope to see you again.

8/10 Good

Daniel

Stayed 1 night in Jun 2023
Response from Manger on 15 Jul 2023
Thank you Dear Daniel for your excellent feedback. We appreciate it. Hope to see you again

8/10 Good

Kirsten

Travelled with partner
Disliked: Cleanliness, staff & service
Very quiet and we slept well. Stairs to the second floor were dirty and seemed a bit steep. They charged us twice for the same room. We called and couldn’t get it resolved with them so we disputed it
Response from Manager on 25 Jun 2023
Thank you Dear Kristen for your feedback. We appreciate it. Thanks for liking rooms. These are quite busy days, we try to keep stairs and hallways. About double charge, we will coordinate with you to resolve issue. As per our discussion, we didn’t charge twice. We hope you understand. Thank you again