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Reviews of Hilton Garden Inn Irvine/Orange County Airport

3.5 out of 5
Hilton Garden Inn Irvine/Orange County Airport
2381 Morse Avenue, Irvine, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 555 out of 1001 reviews" "
Rating 8 - Good. 243 out of 1001 reviews" "
Rating 6 - Okay. 90 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 73 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Nathan

Liked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Samy the supervisor is so awesome, he always explains everything very well and very welcome with his words. He is the best
Stayed 1 night in Apr 2024
Response from Joe on 23 Apr 2024
Thank you for your feed back. I will be happy to pass this along to Samy. We appreciate it.

10/10 Excellent

David

Business traveller
Clean, up to date, friendly staff
Stayed 2 nights in Apr 2024
Response from joe on 22 Apr 2024
Thank you for your review, we look forward to welcoming you back in the future.

10/10 Excellent

Araceli, oakland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from joe on 22 Apr 2024
Thank you for your review, we look forward to welcoming you back in the future.

10/10 Excellent

Eric, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from joe on 22 Apr 2024
Thank you for your review, we look forward to welcoming you back in the future.

8/10 Good

Alexander, Costa Mesa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom wasn’t very clean and outside was dirty. The parking is way to expensive and I was lucky to have the manager comp us on parking but if he didn’t it would have been $28 per night.
Stayed 1 night in Apr 2024
Response from joe on 18 Apr 2024
Thank you for your review. We appreciate it.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Joe on 18 Apr 2024
Thank you for your review. We appreciate it.

10/10 Excellent

SIZHE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is close to the airport and walkable to nearby stores and restaurants.
Stayed 3 nights in Apr 2024
Response from Joe on 18 Apr 2024
Thank you for your review. We appreciate it.

6/10 Okay

William

Travelled with family
Good location. Hotel was average
Stayed 2 nights in Mar 2024
Response from Samy on 11 Apr 2024
Thank you for your feedback. I am sorry that we did not exceed your expectations.Samy

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Joe on 15 Apr 2024
Thank you for your review, we appreciate it. We look forward to welcoming you back in the future.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from JOE on 9 Apr 2024
Thank you for your review. We appreciate it. We look forward to welcoming you back in the future.

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Samy on 30 Mar 2024
Thank you for your feredback!

6/10 Okay

Sherill

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Broken ice machine, television, and shower
Stayed 1 night in Mar 2024
Response from Samy on 30 Mar 2024
thank you for your feedback. I am so sorry that we did not meet your expectations!

2/10 Terrible

Nayef

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty bed was uncomfortable and dirty tv didn’t work ac didn’t work rude receptionist
Stayed 1 night in Mar 2024
Response from Joe on 26 Mar 2024
Thank you for your response. We are sorry we did not meet your expectations during your stay.

10/10 Excellent

Josefina, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, shuttle options to and from airport. Clean and friendly staff. I really liked the dining accommodations
Stayed 2 nights in Mar 2024
Response from Samy on 24 Mar 2024
Thank you for the great review. Looking forward to welcoming you back!

10/10 Excellent

KARINA

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Samy on 24 Mar 2024
Thank you for the great review. Looking forward to welcoming you back!

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 1 night in Mar 2024
Response from joe on 19 Mar 2024
Thank you for your review. We look forward to welcoming you back in the future.

10/10 Excellent

Sogand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice; covenient and safe!
Stayed 1 night in Mar 2024
Response from joe on 18 Mar 2024
Thank you for your review, we look forward to welcoming you back in the future.

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from joe on 14 Mar 2024
Thank you for your review. We appreciate it. We look forward to welcoming you back in the future.

10/10 Excellent

Rick

Stayed 1 night in Mar 2024
Response from joe on 1 Apr 2024
Thank you for your review, we appreciate it. We look forward to welcoming you back in the future.

8/10 Good

jerome

Stayed 1 night in Mar 2024
Response from joe on 1 Apr 2024
Thank you for your review, we appreciate it. We look forward to welcoming you back in the future.

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off the main highway, so its quiet, safe and new building. Room has lots of items for added comfort. Has a store and complimentary refreshments and shuttle to airport.
Stayed 1 night in Mar 2024
Response from Chase on 8 Mar 2024
Thank you for choosing the Hilton Garden Inn of Irvine/Orange County Airport we appreciate your feedback immensely and will use this to improve. Our Goal is to make your Stay the Best.

8/10 Good

mai, Temecula

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from joe on 5 Mar 2024
Thank you for your review. We look forward to welcoming you back in the future

10/10 Excellent

Sandra

Stayed 1 night in Mar 2024
Response from Samy on 24 Mar 2024
Thank you for the great review. Looking forward to welcoming you back!

10/10 Excellent

Wael

Travelled with group
Liked: Cleanliness
Everything is good
Stayed 1 night in Feb 2024
Response from joe on 4 Mar 2024
Thank you for your review. We look forward to welcoming you back in the future.

6/10 Okay

Arash

they charge you almost $30 a night while there are so many parking areas around the hotel that you can park for free I didn’t mention that during the booking also breakfast is not included and it’s about $25 per person
Stayed 1 night in Feb 2024
Response from Samy on 19 Feb 2024
Thank you for taking the time to share your experience, Parking is 28.00 per night per vehicle and mentioned in hotel website and Expedia confirmation email. If you made your reservation with breakfast included, you will get it otherwise we serve breakfast with a charge!

4/10 Poor

Zhiwei

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Samy on 19 Feb 2024
Thank you for your feedback...

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, modern, and neat. The bed was comfortable. For being so close to the freeway, you couldn’t even tell. There was zero noise and able to sleep very peacefully. We would definitely stay again if we needed a room close to the airport. Staff were all very kind and hospitable.
Stayed 1 night in Feb 2024
Response from joe on 19 Feb 2024
Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Melony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and great staff
Stayed 2 nights in Jan 2024
Response from Samy on 14 Feb 2024
Thank you for taking the time to share your feedback! Look forward to welcoming you soon!

10/10 Excellent

Fenglin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from joe on 13 Feb 2024
Thank you for your review, we look forward to welcoming you back in the future.

2/10 Terrible

Rocio

Stayed 1 night in Feb 2024
Response from Samy on 24 Mar 2024
Thank you for your feedback!

6/10 Okay

George, paramus

Liked: Cleanliness
Bad was horrible it was making noise when you move pillows were worse
Stayed 1 night in Feb 2024
Response from joe on 5 Feb 2024
Thank you for your feed back, I will address this with the appropriate departments.

10/10 Excellent

Sheila Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff!
Stayed 3 nights in Jan 2024
Response from Samy on 3 Feb 2024
Thank you for taking the time to share your feedback . We do appreciate your awesome review!

10/10 Excellent

pavla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Joe on 25 Jan 2024
Thank you for your review. We look forward to seeing you again in the future.

8/10 Good

Jan Kip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Joe on 24 Jan 2024
Thank you for your feed back. We look forward to welcoming you back in the future.

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Joe on 22 Jan 2024
Thank you, we appreciate you taking the time to leave a review. We hope to welcome you back in the future.

10/10 Excellent

Rylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful, welcoming, and efficient. They were also very polite. I had a great time, and I loved the facility there. It's very convenient distance everywhere and the parking is nicely formatted as well.
Stayed 1 night in Jan 2024
Response from Joe on 16 Jan 2024
Thank you for your kind comments, we appreciate it. We hope to welcome you back in the future.

10/10 Excellent

Chardaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the easy access to the freeway and the staff was great. The people at the restaurant were very helpful and the person at the front desk was constantly greeting me. Great service!!
Stayed 3 nights in Dec 2023
Response from Samy on 13 Jan 2024
Thank you for the awesome review.!

8/10 Good

Jim

Liked: Cleanliness, staff & service
We got the room for the pool and shuttle. The pool was closed and the shuttle didn’t run until 8 am. A lot of people need to get to the airport before 8:15.
Stayed 1 night in Jan 2024
Response from Joe on 11 Jan 2024
My apologies for the pool, it was a pump issue that was out of the hotels control, it gave us no warning. As for the shuttle, the hours are posted on the hotel website. Most of the time when guest are unsure, they are free to contact the property to double check what time the shuttle runs.

10/10 Excellent

Eryn, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was friendly enough, the room and overall hotel is clean. The room service was fast and delicious! The room has no bad odor and the temp is easy to control. I feel safe here and in case you’re a traveler, the location is very close to the SNA airport. I would stay here again.
Stayed 1 night in Jan 2024
Response from joe on 8 Jan 2024
Thank you for your feed back, we look forward to welcoming you back in the future.

10/10 Excellent

Leslie

Stayed 1 night in Jan 2024
Response from Joe on 29 Jan 2024
Thank you for your review. We truly appreciate it. We look forward to seeing you in the future.

10/10 Excellent

Irene

Stayed 1 night in Jan 2024
Response from joe on 11 Jan 2024
Thank you for your review, we look forward to welcoming you back in the future.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from joe on 8 Jan 2024
Thank you for your feed back, we look forward to welcoming you back in the future.

10/10 Excellent

Emily

Response from Joe on 22 Jan 2024
Thank you, we appreciate you taking the time to leave a review. We hope to welcome you back in the future.

10/10 Excellent

Lissa

I’d stay there again… says a lot!
Stayed 1 night in Dec 2023
Response from joe on 8 Jan 2024
Thank you for your feed back, we look forward to welcoming you back in the future.

10/10 Excellent

dell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from joe on 8 Jan 2024
Thank you for your feed back, we look forward to welcoming you back in the future.

10/10 Excellent

Marcel

Stayed 1 night in Jan 2024
Response from joe on 8 Jan 2024
Thank you for your feed back, we look forward to welcoming you back in the future.

10/10 Excellent

Joshua

Stayed 1 night in Dec 2023
Response from joe on 8 Jan 2024
Thank you for your feed back, we look forward to welcoming you back in the future.

10/10 Excellent

Hsiang Fu

Good
Stayed 2 nights in Dec 2023
Response from joe on 31 Jan 2024
We appreciate your feed back and look forward to welcoming you back in the future!