Ratings based on 164 Verified Reviews

3.3 out of 5
63% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Singapore

Room facilities

Posted Dec 5, 2017
Pros: N.A. Only the door man, cleaners and duty Manager
Cons: Please refer to comments
The room state and picture on expedia not similar. I arrived late past midnite of 1 Dec. The bedsheet had long hair. Not mne, as I only have short hair. The bed sheet had stains. There were no towels. I had to call housekeeping to send them to me at 2am in the morning. The next morning, I noticed there was no toothbrush or toothpaste. Again, I had to call housekeeping and was told that it was only available upon request. I had called reception, that I was quite upset with state of the room and facilities. I was informed that I could make a call from the roo at no charges. But upon check out, I was asked to pay for the call. Anyway, I WANTED TO CHECK OUT and move out to Excelsior Hotel as I was quite dismayed with room. The only thing was that most rooms were on high occupancy rate at all hotels. I had to madke do with what I had. MOST of all my time was spent out of the room exceot to come back and get some sleep. Luckily, Angie the dutymanager, apologised and said that she will arrange for waiver and allow me to check out late on 3rd Dec, which happended to be also my birthday. All I can say, is that I was very disappointed with my stay. However, If i had known earlier, I would have arrange3d to upgrade myself to another hotel or room if it was available.
3 out of 5
Recommended
for Everyone
by A verified traveller

Its Good near the Town center

Posted Dec 4, 2017
Pros: ok
Cons: Mattress are very small, no replacement towel
Location: very good
Good but Breakfast a bit down arrange.....must improve with international or more on Malaysian food.
Comment from Hotel Management
Dec 7, 2017 by guna-manager, Hotel Management
Thank you for your feedback
4 out of 5
Recommended
for Everyone
by A verified traveller from kuala lumpur

convenience and friendly staff

Posted Dec 4, 2017
Pros: center of the bandaraya and helpful staff
Cons: cleanliness of the floor.( my foot turned black due to improper mopping floor) and tidiness and the neatness of bed making.
Location: convenient location. this is my 2nd trip to this tower.
the higher floor is better because can breath in clean and fresh air in the morning before air pollution take over.......
Comment from Hotel Management
Dec 7, 2017 by guna-manager, Hotel Management
Thank you for your feedback
5 out of 5
Recommended
for Everyone
by A verified traveller from Selangor

Good

Posted Dec 3, 2017
Pros: location
Cons: room services.
Nice stay Near to Ipoh prade mall. Breakfast provided is ok. Will recommended to family & friends.
Comment from Hotel Management
Dec 7, 2017 by guna-manager, Hotel Management
Thank you for your feedback
4 out of 5
Recommended
for Everyone
by A verified traveller from klang

Good location

Posted Dec 3, 2017
Good experience for one night stay. Room was clean. Buffet breakfast limited variety of choices
Comment from Hotel Management
Dec 7, 2017 by guna-manager, Hotel Management
Thank you for your feedback
4 out of 5
Recommended
for Everyone
by A verified traveller from Malaysia

Family trip

Posted Nov 19, 2017
Good for family vacation. Near to many landmark. Food not bad. Love to stay here again. Kids love the pool.Clean.
Comment from Hotel Management
Dec 7, 2017 by guna-manager, Hotel Management
Thank you for your feedback
4 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Nice hotel close to everything

Posted Oct 12, 2017
I had a very late check in without any hiccups. Hotel staff very helpful. Breakfast buffet was great.
Comment from Hotel Management
Dec 5, 2017 by guna-manager, Hotel Management
Thank you for your feedback
3 out of 5
by WEI PING

This traveller left a rating score only Posted Sep 8, 2017 on Hotels
3 out of 5
by Romeo

Poor Neighborhood and Dead City

Posted Sep 2, 2017 on Hotels
Hotel is 3 stars goods but the surrounding is poor.
3 out of 5
by wan

This traveller left a rating score only Posted Jul 26, 2017 on Hotels