The hotel needs to refurbish & maintain regularly
Posted Apr 25, 2017
I'm a regular guest of this hotel apartment, every year will stay here with my family as the location is strategic. Based on my recent stay on 23 Apr, we were delighted to be given a spacious 2 rooms apartment compared to previous stays. However our impression has marred with the conditions of the apartment unit. The main entrance's door lock was not operated good that caused us to locked inside when we tried to go out until we managed to escape nearly 5 mins. The aircond in both rooms was not functioned even though full blast and we ended up using the ceiling fans (the mattress quite hard though). But the aircond in living room was good. And the towel rail in master bedroom was rusty that caused the white towel stained. The mirror was terrible too (blackened old). And I noticed that the housekeeping did not sweep the floor, sands in the room. Other than these, all ok. Have highlighted all the issues to Reception when I checked out. I'm expecting the hotel's management to look into this seriously. My family and I like to stay here but we hope that we get what we have paid for.