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Merchant Hotel

3.5 star property
Hotel with free parking, near KOMTAR

Choose dates to view prices

Photo gallery for Merchant Hotel

Daily continental breakfast (MYR 30 per person)
Minibar, in-room safe, desk, laptop workspace
Front of property
View from property
Minibar, in-room safe, desk, laptop workspace

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Room service
  • 24/7 front desk
  • Parking included
  • Housekeeping
  • Air conditioning
The current price is RM173
RM216 total
includes taxes & fees
5 Jun - 6 Jun

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Executive Twin Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Executive Twin Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
LCD TV
Hairdryer
Shower/bath combination
Bidet
Private bathroom
Coffee/tea maker
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
LCD TV
Hairdryer
Shower/bath combination
Bidet
Private bathroom
Coffee/tea maker
  • 21.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

Highlights

Air conditioning
Connecting rooms available
LCD TV
Hairdryer
Shower/bath combination
Bidet
Private bathroom
Coffee/tea maker
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
LCD TV
Hairdryer
Shower/bath combination
Bidet
Private bathroom
Coffee/tea maker
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Double Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Double Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
LCD TV
Hairdryer
Shower/bath combination
Bidet
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Room

Highlights

Air conditioning
Connecting rooms available
LCD TV
Hairdryer
Shower/bath combination
Bidet
Private bathroom
Coffee/tea maker
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Minibar, in-room safe, desk, laptop workspace

Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Kid M Space Deluxe King Room

Minibar, in-room safe, desk, laptop workspace

Kid M Space Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin

Minibar, in-room safe, desk, laptop workspace

Executive Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Safari Deluxe King Room

Minibar, in-room safe, desk, laptop workspace

Safari Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive King

Minibar, in-room safe, desk, laptop workspace

Executive King

  • Sleeps 2
  • 1 King Bed

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About the area

Map
55 Jalan, George Town, Penang, 10000

What's nearby

  • Pinang Peranakan Mansion - 13 min walk - 1.1 km
  • KOMTAR - 13 min walk - 1.1 km
  • Swettenham Pier Cruise Terminal - 20 min walk - 1.7 km
  • Gurney Drive - 3 min drive - 2.5 km
  • Gurney Plaza - 5 min drive - 4.2 km

Getting around

  • Penang Sentral - 29 min drive
  • Penang (PEN-Penang Intl.) - 28 min drive

Restaurants

  • ‪Restoran Sup Hameed - ‬1 min walk
  • ‪Kirishima Japanese Restaurant - ‬2 min walk
  • ‪Red Garden Food Paradise & Night Market - ‬2 min walk
  • ‪Kheng Pin Cafe 群賓茶餐室 - ‬1 min walk
  • ‪Gala House - ‬2 min walk

About this property

Merchant Hotel

Hotel near KOMTAR
Located close to Swettenham Pier Cruise Terminal and Gurney Drive, Merchant Hotel provides a terrace and a restaurant. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self-parking
  • Continental breakfast (surcharge), 1 meeting room and free newspapers
  • A 24-hour front desk, a front desk safe and multilingual staff
Room features
All 93 rooms have comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks such as free WiFi and air conditioning.
More conveniences in all rooms include:
  • Bathrooms with bidets and shower/bath combinations
  • 32-inch LCD TVs with satellite channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

Chinese (Mandarin), English, Filipino, Malay

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RM363 total
includes taxes & fees
18 May - 19 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: MYR 30 for adults and MYR 30 for children
  • A restaurant

Restaurants on site

  • Merchant Cafe

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Thin carpet in room
  • Wheelchair accessibility

More

  • 1 building
  • 11 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately MYR 30 for adults and from MYR 30 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Merchant Hotel Penang
Merchant Hotel
Merchant Penang
Merchant Hotel Penang/George Town
Merchant Hotel George Town
Merchant George Town
Merchant Hotel Hotel
Merchant Hotel George Town
Merchant Hotel Hotel George Town

Frequently asked questions

Is Merchant Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Merchant Hotel?

As of 16 May 2025, prices found for a 1-night stay for 2 adults at Merchant Hotel on 5 Jun 2025 start from RM 172.73, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Merchant Hotel?

Self-parking is free at this property.

What time is check-in at Merchant Hotel?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Merchant Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Merchant Hotel located?

Located in Downtown George Town, this hotel is within 1 mi (2 km) of KOMTAR, Swettenham Pier Cruise Terminal and Gurney Drive. Gurney Plaza and Penang Hill are also within 6 mi (10 km).

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Merchant Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 209 reviews
Rating 8 - Good. 102 out of 209 reviews
Rating 6 - Okay. 44 out of 209 reviews
Rating 4 - Poor. 9 out of 209 reviews
Rating 2 - Terrible. 8 out of 209 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Disliked: Cleanliness, amenities, property conditions & facilities
In need of an upgrade. It might have been ok once but is now looking very shaby. Room safe was broken, wet patch on carpet due to leaking ac, rotten bathroom door frame, street noise and shower took an age to run hot. Staff were friendly and did their best.
Stayed 2 nights in Apr 2025

8/10 Good

Bing Kit

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping and historical area.
Stayed 3 nights in Feb 2024

10/10 Excellent

SUPHANNEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near bus station, food court, 7-11 , happy mart lobby staff she is so friendly.

6/10 Okay

BOON KHIM

Disliked: Cleanliness
Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.
Stayed 4 nights in Jul 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staffs and facilities need upgrading

From the start had a bad experience. Ordered 4 rooms online with hotels.com, frontdesk argued with us it was only one room. Had to made an international call to hotels.com to clear things up. Seems the front desk didn't understand the booking we printout/brought with us when it was clear we ordered 4 rooms. Room conditions was pretty bad, bathroom was clogged, etc. The one good thing is that it is located strategically in one of Penang's main tourist site.
Stayed 2 nights in Sep 2023

2/10 Terrible

Philip Puay Koon

Disliked: Staff & service, property conditions & facilities
Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.
Stayed 3 nights in May 2023

4/10 Poor

Dennis

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Low

Liked: Staff & service

Bilik tak ada tingkap

Check in time tak boleh awal mesti pukul 3pm baru boleh masuk, kalau nak see view check in time don't forget bagi tau, saya pun tak tau tak ada view sudah masuk bilik cari tingkap tak ada, turun reception tanya dia kenapa saya booking satu malam dua ratus lebih satu malam pun tak ada tingkap punya kah. Nak minta tukar bilik kata nya tak boleh
Stayed 2 nights in Aug 2024

10/10 Excellent

LIANGZHU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Siak Puah

Liked: Staff & service
Stayed 4 nights in Jul 2023

10/10 Excellent

azwani

Liked: Cleanliness, property conditions & facilities
สะดวกมาก หาของกินง่าย ใกล้ร้านสะดวกซื้อ
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Soo Men

Liked: Cleanliness
Stayed 2 nights in Feb 2023

8/10 Good

Daniel

Stayed 2 nights in Sep 2022

10/10 Excellent

Cheah Chee Seong

Stayed 2 nights in Jun 2022

8/10 Good

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Old hotel conveniently located

It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back. The rooms are old but OK. Beds too soft like the pillows. We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
Stayed 1 night in Apr 2022

8/10 Good

KAR CHOON

Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Stephen-Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2022

2/10 Terrible

Phoon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience stayed in Merchant Hotel
Stayed 2 nights in Jan 2022

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Mithrra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome stay
Stayed 1 night in Dec 2021

10/10 Excellent

Siti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ทำเลทีของโรงแรมยอดเยี่ยม ไปไหนมาไหนก็สะดวก ห้องพักกว้างขวางไม่อึดอัด มีน้ำดื่มให้บริการทุกวันๆละ4ขวดเพียงพอ แต่อาหารเช้าน่าจะเปลี่ยนบ้างผมพัก5วันอาหารเช้าซำ้ๆทุกวัน เบื่อเลยครับ
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
clean, good air con, location good, good services, friendly.
Stayed 1 night in Apr 2019