Merchant Hotel

Photo gallery for Merchant Hotel

Primary image
Executive Double Room, 1 King Bed | Free minibar, in-room safe, desk, iron/ironing board
Deluxe Double Room, 1 King Bed | Free minibar, in-room safe, desk, iron/ironing board
Deluxe Twin Room, 2 Single Beds | Free minibar, in-room safe, desk, iron/ironing board
Deluxe Twin Room, 2 Single Beds | Free minibar, in-room safe, desk, iron/ironing board

Overview of Merchant Hotel

Merchant Hotel

3.5 star property

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Business services
  • Room service
Map
55 Jalan, George Town, Penang, 10000

Explore the area

  • Popular LocationKapitan Keling Mosque12 min walk
  • Popular LocationKOMTAR12 min walk
  • Popular LocationPenang City Hall15 min walk
  • AirportPenang (PEN-Penang Intl.)31 min drive

Choose dates to view prices

About this area

George Town

Located in George Town, Merchant Hotel is in the historical district. Cheong Fatt Tze Mansion and Georgetown UNESCO Historic Site are local landmarks, and the area's natural beauty can be seen at Padang Kota Lama and Penang Avatar Secret Garden. Kidland Penang and PKSA Penang Water Sports Centre are also worth visiting.

What's nearby

  • Kapitan Keling Mosque - 12 min walk
  • KOMTAR - 12 min walk
  • Pinang Peranakan Mansion - 13 min walk
  • Batik Painting Museum Penang - 15 min walk
  • Penang City Hall - 15 min walk

Getting around

  • Penang Sentral - 32 min drive
  • Penang (PEN-Penang Intl.) - 29 min drive

About this property

Merchant Hotel

3.5-star hotel in the heart of Downtown George Town
Merchant Hotel provides amenities, such as a terrace and a restaurant. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self-parking
  • Multilingual staff, free newspapers and a lift
  • A 24-hour front desk and luggage storage
  • Guest reviews speak well of the walkable location
Room features
All guest rooms at Merchant Hotel have thoughtful touches, such as laptop-compatible safes and air conditioning, in addition to amenities, such as free minibar items and complimentary wireless Internet access. Guests reviews say good things about the size rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with baths or showers and bidets
  • LCD TVs with satellite channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Filipino, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant
  • Room service available

Restaurants on site

  • Winger & Diners

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Business services

  • A meeting room

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Mobile key entry

More properties to consider

See similar properties

Policies

Check-in

89% of travellers were happy with check-in
Check-in from 3 PM - midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 2 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Merchant Hotel Penang
Merchant Hotel
Merchant Penang
Merchant Hotel Penang/George Town
Merchant Hotel George Town
Merchant George Town
Merchant Hotel Hotel
Merchant Hotel George Town
Merchant Hotel Hotel George Town

Frequently asked questions

Is Merchant Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 25 Sept 2022, prices found for a 1-night stay for 2 adults at on 19 Oct 2022 start from RM 143.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Merchant Hotel?

Self-parking is free at this property.

What time is check-in at Merchant Hotel?

Check-in is from 3 PM - midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Merchant Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Merchant Hotel located?

Located in Downtown George Town, this hotel is within a 5-minute walk of Cheong Fatt Tze Mansion, Camera Museum and Georgetown UNESCO Historic Site. Pasar Chowrasta and Penang State Museum are also within 10 minutes.

Can I cancel my reservation for free at Merchant Hotel and receive a full refund?

Yes, Merchant Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Merchant Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 43 out of 193 reviews
5 - Excellent 22%
Rating 4 - Good. 95 out of 193 reviews
4 - Good 49%
Rating 3 - Okay. 42 out of 193 reviews
3 - Okay 22%
Rating 2 - Poor. 6 out of 193 reviews
2 - Poor 3%
Rating 1 - Terrible. 7 out of 193 reviews
1 - Terrible 4%

3.9/5

Cleanliness

4.0/5

Staff & service

4.5/5

Amenities

3.7/5

Property conditions & facilities

3.5/5

Eco-friendliness

5/5 Excellent

Cheah Chee Seong
Stayed 2 nights in Jun 2022

4/5 Good

James
Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Old hotel conveniently located
It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back. The rooms are old but OK. Beds too soft like the pillows. We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
Stayed 1 night in Apr 2022

4/5 Good

KAR CHOON
Stayed 1 night in Feb 2022

4/5 Good

Verified traveller
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

4/5 Good

Stephen-Claude
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2022

1/5 Terrible

Phoon
Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience stayed in Merchant Hotel
Stayed 2 nights in Jan 2022

4/5 Good

Anita
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

5/5 Excellent

Mithrra
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome stay
Stayed 1 night in Dec 2021

5/5 Excellent

Siti
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

4/5 Good

Verified traveller
Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
clean, good air con, location good, good services, friendly.
Stayed 1 night in Apr 2019