Overview of Hotel NEO+ Penang by ASTON

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Guest reviews

3.9 / 5Good
755 reviews
Guests rated this property 4.0/5 for cleanliness.


  • Pool
  • Free WiFi
  • Free parking
  • Air conditioning


Explore the area

Popular LocationHin Bus Depot Art Centre2 min walk
Popular LocationKOMTAR2 min walk
Popular LocationPenang Times Square6 min walk
AirportPenang (PEN-Penang Intl.)25 min drive

Choose dates to view prices

  • Superior Room

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
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  • Family Room

    Room amenities

    • 36 sq m
    • City view
    • Sleeps 3
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  • Standard Room

    Room amenities

    • 21 sq m
    • City view
    • Sleeps 2
    Show details
  • Suite

    Room amenities

    • 38 sq m
    • City view
    • Sleeps 2
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About this area

George Town

In the city centre, Hotel NEO+ Penang by ASTON is in George Town's Downtown George Town neighbourhood, an area with great shopping. KOMTAR and Arulmigu Balathandayuthapani Temple are notable landmarks, and some of the area's activities can be experienced at Gurney Drive and Swettenham Pier Cruise Terminal. Kidland Penang and Penang Avatar Secret Garden are also worth visiting.

Popular Location

What's nearby

  • Hin Bus Depot Art Centre - 2 min walk
  • KOMTAR - 2 min walk
  • Penang Times Square - 6 min walk
  • Chit Tiau Lor Ban San - 8 min walk
  • Prangin Mall - 9 min walk

Getting around

  • Penang Sentral - 33 min drive
  • Penang (PEN-Penang Intl.) - 25 min drive

About this property

Hotel NEO+ Penang by ASTON

3.5-star George Town hotel in Downtown George Town, walk to KOMTAR
Along with a restaurant, this smoke-free hotel has an outdoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/café and a meeting room. All 196 rooms offer free WiFi, minibars and flat-screen TVs with cable channels. Other amenities available to guests include room service (during limited hours), premium bedding and coffee/tea makers.
Hotel NEO+ Penang by ASTON offers 196 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.
This George Town hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Property amenities


Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10 AM: MYR 31.80 for adults and MYR 16 for children
1 restaurant and 1 coffee shop/cafe
1 bar
Room service available

Things to do

Fitness centre
Outdoor pool

Family friendly

Laundry facilities
Outdoor pool

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Laundry facilities
Luggage storage

Languages spoken


Business services

1 meeting room


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible parking


Smoke-free property

Room amenities


Air conditioning
Premium bedding


Free toiletries


TV channels
Flat-screen TV

Food and drink

Coffee/tea maker
Free bottled water


Iron/ironing board (on request)



Check-in between 2:00 PM and midnight
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

There is no front desk at this property
This property doesn't offer after-hours check-in


Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for MYR 90.0 per day.
Cots (infant beds) are not available

Payment types at the property


Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 31.80 for adults and MYR 16 for children (approximately)
  • Rollaway bed fee: MYR 90.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Frequently asked questions

Can I cancel my reservation for free at Hotel NEO+ Penang by ASTON and receive a full refund?
Yes, Hotel NEO+ Penang by ASTON offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel NEO+ Penang by ASTON cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel NEO+ Penang by ASTON?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in is from 2:00 PM to midnight. After-hours check-in is not available.
What time is check-out at this property?
Checkout is at noon.
Where is Hotel NEO+ Penang by ASTON located?
Located in Downtown George Town, this hotel is steps away from Hin Bus Depot Art Centre and KOMTAR. Chit Tiau Lor Ban San is 0.4 mi (0.6 km) away.

Guest reviews

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition


    The price of rooms tells you all you need to know, except that the bedrooms are unusually large, but the ensuite shower rooms are very small. Stay somewhere else if you can afford to. I suspect the hotel accepts a lot of one-night tour groups and therefore looks well used and starting to get shabby. Noise insulation is poor, even from outside (especially the Chinese puppet theatre which is on a side-street right below the majority of the rooms – this horrible over-amplified noise starts up ever night at 9pm for 2 hours – I don’t know why the hotel management don’t stop them). Buffet breakfast is adequate – do ask for an omelette which are very good. There is a good supermarket close by, and the central bus station under Komtar tower is a short walk away – but this should give you a sense of the area i.e. a bit run-down. We only found one decent restaurant nearby – Kirin Sushi – other restaurants are to be found in China Town and Little India. The excellent Red Garden food-court is about a 20 minute walk away (go up Jalan Penang and bear right at Leith Street). The free Central Area Transit (CAT) bus is a useful way to get around, but the route marked on the free map is mostly fictional. Take buses to other parts of the island (take the correct money for the trip as no change is given) : The 101 bus goes to the Entopia butterfly farm – it is well-worth the trip; as is Penang Hill - take bus 204 at 19:05 – the night-scene is better than the day-scene.

    Stayed 4 nights in Feb 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The staff are very helpful and the room is very clean. But the bedside reading light is not adequate.

    Stayed 3 nights in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Near to komtar

    Stayed 1 night in Feb 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 3 nights in Jan 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    We stayed 7 nights, staff very friendly and helpful. Central location close to Komtar and Gama made shopping and local transport a breeze. Enjoyed the full breakfast included in our stay which made for a great start to each day before heading out. Loved the rooftop pool.

    Stayed 7 nights in Dec 2019