- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and very professional service. Clean room. Originally was given a room with a very poor view facing the roof of the shopping centre at low floors. The staff was kind to change our rooms to higher floors at level 14 which we could have a glimpse of the Georgetown coastal sea. Really grateful to the staff for that. Around the hotel are Penang famous food within walking distance (eg. Penang Street Hawker Chendol). If you have a business conference at The Tops, this is the nearest hotel that does not require you to cross the roads via the public bus terminal. However they closed direct access from the hotel to the attached shopping centre and The Tops. Hope that the hotel could reopen the door to directly access the 2nd floor linkway to The Tops which would make it more accessible and convenient for elderly.