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"This was a very nice stay with an excellent cleaning staff and a customer service phone staff that helped me get checked in. Checking in was a horror story as I do not have a smart phone and did not have internet available as I was travelling. NO WHERE in the emails I received at home indicated that I needed a smart phone to check-in. The reservation was made and paid in full (for a stay on 11 May 2026) in Dec 2025. The property was spectacular in every way, but the check in experience makes it highly unlikely I would stay at Jaxon again. The property lacks a front desk and requires technology expertise by the customer. As I was unloading my car another arriving guest was frustrated trying to check in even with her smart phone. Luckily Achillia the housekeeper was still there and helped her also. Please fix your check in procedures for us old flip phone users as the hotel was the nicest of all the ones we stayed in during the entire weeks' vacation."

"The staff was so helpful. Very kind. Very happy to help in anything you needed. Also, when we checked in they were very very kind. The place was immaculate and the staff. I can't say enough about the staff. Ballet guys were great bartender. Superb. I definitely will visit again"

"My bathroom was a mess. The toilet was leaking water. Maintenance went and fixed it. The problem wasn’t fixed, it was still leaking water. I had to call the front desk two more times to send someone to fix it. Then the water wasn’t draining in the tub. Maintenance had to come again to fix it. It was not unclogged all the way. The bathroom floor and the entrance inside the room was dirty. The worst experience I had from staying at an hotel. The front desk staff were really nice and professional."

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"The staff was very friendly, we really enjoyed our stay."

"Everything was clean and the beds were comfortable. The staff members were friendly and helpful. The room/bathroom were definitely showing their age."

"Great"

"Absolutely perfect stay as always! Best front desk staff and gorgeous accommodations! I’m a loyal customer thanks to these fabulous people! "

"This hotel met our needs and then some! We LOVE and prefer super clean hotels (Germa-Phobes) and were happy happy happy to find all amenities met our satisfaction."