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"Amazing resort with very friendly employees."

"Thank you"

"This hotel has friendly and helpful staff. The property is maintained well. The room and bathrooms are very clean. The location is excellent for Universal Studios and many dining options, including outlet stores."

"We loved our stay. Clean and safe. Very accessible. We will surely comeback. "

"Had a great time thanks"

"Absolutely love it "

"Originally booked a Volcano Bay room and when we arrived and checked in there was damage to the room. Broken clock, exposed wiring on a light switch, long walk to the main area, and terrible beds. However after talking to the front desk I was able to pay $7 more a day for a family room. Absolutely worth every penny. The front desk attendants were so nice and helpful they really turned the whole arrival around for us. Our other room was great with a separate living room space and tiny kitchen with a slider door to the bedroom. It allowed us to keep cold drinks and snacks in the room and even make popcorn at night. The hotel had wonderful things for the kids like movie in the pool, the arcade, malt shoppe, etc. Pool area was clean and amenities were nice if not a little worn. Shuttles to the park were easy and there were always open seats. Early access to the parks was worth the money to stay on property!"

"Overall friendly staff, delicious food options, and a great experience overall. "

"A Hyatt Regency adjacent to and inside the airport? Doesn’t get any better than that if your flight leaves at 6 am or arrives at midnight. Why drive 50 miles to the airport? We either stay the night before or on our arrival home if it’s late. We just work it out with our shuttle driver and don’t have to rush or find parking! Besides, this Hyatt Regency is a 7 out of 5! Always excellent service! McCoy’s still not quite what we expect but they’re trying! Lots of other restaurants available though!"