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"They use pictures of other rooms on their listings , in our case we clicked on the room style “ one bedroom suite with balcony “. The pictures of it that then loaded ( we checked on all the travel sites and they do this on every single one) were of a room with a fireplace, an enormous bathtub and marble bathroom, and a large dining table, and it plainly stated on our confirmation stated 800 and some odd square feet and a 55 inch tv. NONE of which we had One front desk clerk told us those are not even their hotel. The other told us “ thats our presidential suite and you can’t have that “ We do expect to be shown pictures, even if dated our doctored, of the actual room we chose. And at least the listed amenities listed under that room style. What we did receive, was a suite, with a motel six style bathroom, a coffee maker that didnt work, lamps that didnt work, harsh fluorescent lighting, with an interior balcony over enormous air conditioning and exhaust fans that were loud even with the door closed. We received absolutely zero response or even apologies much less consideration when we voiced this "

"Staff is definitely the best part! They are so welcoming and helpful, particularly Caleb the doorman!"

"We were a little surprised to find out the breakfast wasn’t complimentary but we did enjoy the breakfast we had there. It was fresh and well made and hot"

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"The breakfast buffet selection is minimal, basic not a lot of choices. Staff are all very pleasant and helpful. Apart from not having microwave in the room, everything else is very good. Room is clean and AC is great. The facility is in good condition and in good location. Central to French quarter and Bourbon area. It’s good for those who are still able to walk around but for those who can’t walk it is in nearby location to tourist spot. Overall, not a bad choice for stay in. "

"Beautiful hotel. Great walking vicinity to everything, even the casino. Friendly staff. Convenient valet. We stay here often."

"Front desk representative guy was amazing"

"Everything was wonderful "

"Everything was amazing"