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"We stayed in the Ambassador suite which was perfect for our family of four. The beds were exceptionally comfortable, including the two queen size sofa beds. The staff were very accommodating and helpful. Our twins have complex additional support needs and staff went out of their way to ensure everything went smoothly for them. We used the swimming pool and the disabled changing room was great. Parking was great too. Complimentary water, drinks and snacks in the room too. A great stay. We’ll definitely use this hotel again. "

"We've stayed here a couple of times now and the service was excellent once again. Be sure to include the breakfast in your stay, as there's a great choice and service is great."

"Would definitely come back again 10/10"

"Great check in super friendly and helpful lady on reception nothing was to much trouble. Didn’t catch her name but it was about 5-5:30pm 2/8/25"

"Easy access to everything "

"It was amazing, great relaxed breakfast, fantastically comfortable beds, clean and cozy. We’ve actually extended our stay by a night as we’ve had such a nice stay."

"Lovely airy clean well-appointed room with a really comfortable bed. Food options were excellent. Staff were all helpful and friendly. Spa treatment with Candice was absolute bliss. Wonderful stay overall - would definitely stay again!!"

"Hotel nice and quiet, lots of lovely restaurants in the city centre about 15 mins walk. Hotel bar was nice and open late."

"Hotel was stunning both inside and outside and the staff were really friendly and polite nothing was too much trouble. Bed was really comfy and breakfast was excellent would come back to stay next time we are in Chester. Great location 5 minutes from motorway and only a few minutes from city centre and the zoo which is why we visited"