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The Queen at Chester Hotel, BW Premier Collection

4.0 star property
Victorian hotel with 24-hour front desk and restaurant

Choose dates to view prices

Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Front of property
Bar (on property)
Terrace/patio
Breakfast and dinner served
Lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Bar
  • Parking available
  • Pet-friendly
The current price is RM340
RM408 total
includes taxes & fees
17 Aug - 18 Aug

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, desk, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

1 bedroom, desk, iron/ironing board, free WiFi

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 2 Single Beds, Non Smoking

8.4 out of 10
Very good
(15 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(54 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

1 bedroom, desk, iron/ironing board, free WiFi

Junior Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

1 bedroom, desk, iron/ironing board, free WiFi

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

1 bedroom, desk, iron/ironing board, free WiFi

Deluxe Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

1 bedroom, desk, iron/ironing board, free WiFi

Family Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Double Room

1 bedroom, desk, iron/ironing board, free WiFi

Classic Double Room

  • Sleeps 2

Junior King Suite-Non-Smoking

  • Sleeps 2

Classic Twin Room

  • Sleeps 2

View all photos for Suite

1 bedroom, desk, iron/ironing board, free WiFi

Suite

  • Sleeps 2

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2

Executive Double Room

  • Sleeps 2

View all photos for 2 Double Beds, Non-Smoking, Family Room

Bathroom

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

  • Sleeps 2

Classic Family

  • Sleeps 4

Classic Single

  • Sleeps 1

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  • Free WiFi
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9.6 out of 10, Exceptional, 1,007 reviews
The price is RM471
RM565 total
includes taxes & fees
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About the area

Map
City Rd, Chester, England, CH1 3AH

What's nearby

  • Chester Cathedral - 13 min walk - 1.2 km
  • Chester City Walls - 13 min walk - 1.2 km
  • University of Chester - 15 min walk - 1.3 km
  • Chester Racecourse - 3 min drive - 2.0 km
  • Chester Zoo - 6 min drive - 3.8 km

Getting around

  • Chester Station - 1 min walk
  • Chester (CEG-Hawarden) - 24 min drive

Restaurants

  • ‪Town Crier - ‬1 min walk
  • ‪Istanbul BBQ - ‬6 min walk
  • ‪The Old Harkers Arms - ‬5 min walk
  • ‪The Deva Tap - ‬4 min walk
  • ‪Hoole Fish Bar - ‬7 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

Upscale hotel near Chester City Walls
Located close to Chester Racecourse, The Queen at Chester Hotel, BW Premier Collection provides a terrace, a garden and dry cleaning/laundry services. The on-site restaurant, Kings Quarters, offers breakfast and dinner. In addition to a fireplace in reception and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Breakfast (surcharge), self-parking (surcharge) and express check-out
  • A 24-hour front desk, wedding services and tour/ticket information
  • A front desk safe, luggage storage and a lift
  • Guest reviews say great things the breakfast, helpful staff and location
Room features
All 218 rooms boast comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as free WiFi. Guest reviews highly rate the cleanliness, overall comfort rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with showers and shower/bath combinations
  • TVs with digital channels
  • Coffee/tea makers, heating and daily housekeeping

Languages

English, Hindi, Polish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Uncovered parking on site (GBP 15 per night)

Food and drink

  • Daily breakfast to-go available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cocktail Bar
  • Kings Quarters

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 50.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30 per night.
Cots (infant beds) are available for GBP 15.0 per night

Payment types at the property

Important information

Optional extras

  • Fee for to-go breakfast: from approximately GBP 16.95 per person
  • Uncovered self-parking fee: GBP 15 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

Frequently asked questions

Is The Queen at Chester Hotel, BW Premier Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 50.00 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at The Queen at Chester Hotel, BW Premier Collection?

As of 11 Aug 2025, prices found for a 1-night stay for 2 adults at The Queen at Chester Hotel, BW Premier Collection on 17 Aug 2025 start from RM 339.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Queen at Chester Hotel, BW Premier Collection?

Self-parking is available for GBP 15 per night.

What time is check-in at The Queen at Chester Hotel, BW Premier Collection?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at The Queen at Chester Hotel, BW Premier Collection?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is The Queen at Chester Hotel, BW Premier Collection located?

Located in the heart of Chester, this hotel is within 1 mile (2 km) of Grosvenor Park, Chester City Walls and Chester Racecourse. Chester Zoo is 2.7 mi (4.3 km) away. Chester Station is only a 1-minute walk.

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The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 546 out of 1006 reviews
Rating 8 - Good. 266 out of 1006 reviews
Rating 6 - Okay. 119 out of 1006 reviews
Rating 4 - Poor. 47 out of 1006 reviews
Rating 2 - Terrible. 28 out of 1006 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Gail

Liked: Amenities
Lovely Victorian station hotel, beautifully decorated in the traditional style. Great location
Stayed 2 nights in Aug 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, spacious, good breakfast.
Stayed 1 night in Jul 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great at check-in
Stayed 2 nights in Jul 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The Queen Hotel, is excellent, the staff are very friendly, helpful and polite.
Stayed 2 nights in Jul 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in great location close to the station and a short walk to city centre. Would recommend.
Stayed 1 night in Jul 2025

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel nice and quiet, lots of lovely restaurants in the city centre about 15 mins walk. Hotel bar was nice and open late.
Stayed 1 night in Jul 2025

8/10 Good

Alastair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel but a fair wee walk into town
Stayed 1 night in Jul 2025

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the hotel. The bed and beddings were comfortable and clean and the bathroom was well provisioned (we particularly liked the shower). We only stayed one night but had a really restful time. The hotel also offers an excellent baggage storage service which we loved as we could store our heavy luggage while we explored the beautiful town of Chester.
Stayed 1 night in Aug 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to transport,parking was easy and close to the town
Stayed 1 night in Jul 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
We have visited this hotel on several occasions and it is lovely to see it after the refurbishment. It has been done to a very high standard and the dining options available are excellent.
Stayed 2 nights in Jul 2025

10/10 Excellent

Dara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love old railway hotels. Just better than what we get nowadays. Gorgeous room with great air conditioning.
Stayed 2 nights in Aug 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was full of character. Very spacious with several areas to relax inside and outside. The food was excellent on both breakfast and evening meal. The bedroom was spacious. Staff friendly and helpful.
Stayed 2 nights in Aug 2025

10/10 Excellent

T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel, so clean and tidy, would definitely stay again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Andy

Liked: Cleanliness, amenities, property conditions & facilities
The hotel interior is beautiful and clean
Stayed 3 nights in Jun 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was brilliant. The room was great. The courtyard was a splendid place to sit and relax
Stayed 2 nights in Jul 2025

8/10 Good

Derek

The building was beautiful!
Stayed 1 night in Jun 2025

10/10 Excellent

Mohamed Yusuf

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel staff super friendly everyone was very welcoming woukd definitely recommend right infront of the station too.
Stayed 1 night in May 2025

8/10 Good

Bhanu Priya

Liked: Cleanliness, amenities, property conditions & facilities
It was an awesome stay, beautiful stay. Close to all important sites
Stayed 2 nights in May 2025

10/10 Excellent

Chris

Liked: Cleanliness
Fantastic hotel! Great location. Great service…
Stayed 2 nights in May 2025

2/10 Terrible

Janet

Liked: Amenities, property conditions & facilities
Waited in a quite big queue for around 15 minutes just to book in whilst worrying about getting a parking ticket outside as only allowed 20 minutes waiting as only one staff member on reception. The next day I saw more people queuing. The facilities and room and cleanliness of the whole hotel are excellent so sort out the issues at reception
Stayed 2 nights in Aug 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Jul 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find , has parking and helpful staff
Stayed 1 night in May 2025

10/10 Excellent

Mairi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building with lots of character and cute cat. Comfortable room with nice bathroom.
Stayed 3 nights in May 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay . Plea
Stayed 1 night in Jun 2025