Hotel Murah 5 Bintang di Santa Cruz

"The rooms are very spacious and clean. The staff are outstanding, especially at the bar, and therapists in the spa (massage therapist Arlene). My reason for 4 star instead of 5 is that there is a dampness and musty smell in the rooms (not in the main areas). This is likely from the extreme heat, combined with carpeted interiors. I experienced this in the two rooms we occupied (May 17-19 and May 23-27)."

"Excellent service"

"This would have been an excellent review marred by some very average service and experience. We had 13 rooms across 52 nights here and were charged a corkage of $100 for a couple of beers in the pool area (nothing displayed, no one informed us, the first we heard of it was when we wrapped up and left). The staff asked us to get a police report (no exaggeration) to check the footage of us being informed, we laughed it off and put this down as not worth the effort to follow up. There are...

"Very nice rooms and a friendly, helpful staff."

"Best part was the guest service. Staff would open and close entrance doors and stand by the elevator."

"What an honor to stay at such a historic hotel. Enjoyed our stay. Beautiful property. Top notch breakfast. Wonderful employees."

"Nice hotel."

"Room was clean and big, staff are courteous always helpful,"

"Breakfast very good …the pool it’s OK. The hotel my opinion it’s 3.7 almost 4 star ⭐️"