Being sensitive to the environment we are all now facing, we booked well in advance and made calls directly to New Coast Hotel to understand the hotel's policy with respect to Covid restrictions. We explained exactly who the two people were that would stay in the room. We were assured the circumstances were fine and there would be no unexpected surprises upon arrival. Then, upon arrival, we received extremely unpleasant surprises... At the hotel drop off point, we were told the hotel was closed. We also observed the hotel lobby was dark. We were then told "they will verify" numerous times. We had to wait outside and there were no chairs. Then we were asked numerous times for various bits of information such as ID, booking information, etc. Each time we were told "they will verify" and we have to wait. Standing uncomfortably outside with no chairs is not exactly what we expected as part of the check in. Eventually, after their numerous "just wait and we will verify" interactions, the verdict was the two of us could not stay in the same room and we would have to pay for a second room. Of course, we cancelled. It took them two hours to come to this conclusion when plenty of proactive effort was made on our part to avoid any misunderstandings. I repeat, it took them two hours. THIS WAS SIMPLY THE WORST HOTEL EXPERIENCE WE HAVE EVER ENCOUNTERED. I am a very frequent traveler and Expedia Gold member and I rarely speak so negatively about any of my travel experiences.