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City Garden GRAND Hotel

Photo gallery for City Garden GRAND Hotel

Lobby
Outdoor pool, pool loungers
In-room dining
LED TV
In-room safe, desk, blackout curtains, iron/ironing board

Overview of City Garden GRAND Hotel

City Garden GRAND Hotel

5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing
  • Temperature checks
8008 Makati Avenue corner, Kalayaan Avenue, Makati, Manila, 1200

Explore the area

  • Popular LocationGlorietta Mall9 min drive
  • Popular LocationMakati Medical Center10 min drive
  • Popular LocationSt Luke's Medical Center Global City11 min drive
  • AirportManila (MNL-Ninoy Aquino Intl.)27 min drive

Choose dates to view prices

About this area

Makati

Located in Makati, City Garden GRAND Hotel is in the city centre and near the airport. The Mind Museum and BGC Arts Center are cultural highlights, and some of the area's activities can be experienced at Manila Yacht Club and Manila Bay. KidZania and Star City are also worth visiting. Guests love the hotel's central location.

What's nearby

  • Philippines Stock Exchange - 4 min drive
  • BGC Arts Center - 5 min drive
  • Glorietta Mall - 9 min drive
  • Makati Medical Center - 10 min drive
  • St Luke's Medical Center Global City - 11 min drive

Getting around

  • Ayala Center Station - 2 min drive
  • Manila Buenidia Station - 3 min drive
  • Manila (MNL-Ninoy Aquino Intl.) - 27 min drive

Restaurants

  • Where to eat
  • Firefly Roofdeck Bar – Rooftop bar offering international cuisine. Serves dinner and light fare daily, happy hour available.
  • Spice Cafe – Restaurant offering international cuisine. Serves breakfast, brunch and lunch daily.
  • Cinnamon Bark – Open daily.

About this property

City Garden GRAND Hotel

Luxury Makati hotel in Makati Downtown with 2 restaurants
This hotel features 2 restaurants, an outdoor pool and a fitness centre. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar and a coffee shop/café are on-site. All 311 rooms boast deep soaking bathtubs, and offer free WiFi and 24-hour room service. Fridges and coffee makers are standard, as are LED TVs with cable channels.
City Garden GRAND Hotel offers 311 forms of air-conditioned accommodation with a safe and free newspapers. A pillow menu is available. LED televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers with a deep soaking bath, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

Children aged under 11 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site

Food and drink

  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Outdoor pool
  • Spa services
  • Hot tub

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Filipino

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms 3

Outdoors

  • Pool sunloungers
  • Rooftop terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
This is a designated quarantine hotel. The property can only accept bookings from travellers who are required to quarantine (i.e. international travellers). You may be asked to provide evidence of this on arrival.
For more details, please contact the property using the information on the booking confirmation
The hotel requires the credit card holder to be present at check-in. The name on the credit card used to make the booking must match the name on the reservation, and the same credit card used when booking must be presented at check-in. The credit card holder must present valid government-issued ID.
Due to COVID-19, it is property policy that guests sharing a room must belong to the same household. Guests must present ID for validation of address during check-in.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Guests may be subject to health screenings for COVID-19 at the property.
This property is approved to accept Business Process Outsourcing (BPO) and Overseas Filipino Worker (OFW) travelers.

Renovations and closures

The following facilities or services will be unavailable from January 1 2021 to December 31 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services
  • Spa/Beauty services
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for PHP 1200.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: PHP 2000 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Rollaway bed fee: PHP 1200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
For the comfort of hotel guests, this property does not permit bachelor/bachelorette parties in the Presidential Suite. Also, guests are encouraged to register at the front desk for bookings in the Presidential Suite.

We should mention

Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 11 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

City Garden Grand Hotel
City Garden Grand Hotel Makati
City Garden Grand Makati
City Grand Hotel
Grand Garden Hotel
Hotel City Garden
Hotel City Grand
City Garden Grand Hotel Makati, Metro Manila
City Garden Grand
City Garden GRAND Hotel Hotel
City Garden GRAND Hotel Makati
City Garden GRAND Hotel Hotel Makati

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 551 out of 997 reviews
5 - Excellent 55%
Rating 4 - Good. 336 out of 997 reviews
4 - Good 34%
Rating 3 - Okay. 68 out of 997 reviews
3 - Okay 7%
Rating 2 - Poor. 28 out of 997 reviews
2 - Poor 3%
Rating 1 - Terrible. 14 out of 997 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome place.
Stayed 9 nights in Sep 2021

4/5 Good

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff courteous and professional. Staff offered support with printing necessary forms and secured Health certificate after quarantine period. Food service inconsistent. Flexibility offered to use Grab delivery. Overall good value and will stay again!!
Stayed 10 nights in Aug 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service
Excellent staff and facilities
Stayed 7 nights in Jun 2021

2/5 Poor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Having to pay for a soiled towel ruined our experiencr, for the amount of money we paid per night, one would think that they could afford a cup of bleach to clean the towels.
Stayed 10 nights in Jun 2021

3/5 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a quarantine stay while coming into the Philippines, chose this hotel because its rated as a 5 star and I've watched good reviews about it. Overall, the stay is mediocre , I booked for a king size bed but they gave me a double queen, I ended up joining the two beds which was okay or better than what I expected. Cleanliness was okay, room was provided with a sanitizing spray and room was thoroughly cleaned (maybe) though some wall trim edges weren't cleaned as dust deposits was present and was clearly visible. Bathroom and Toilet was okay, you'll never run out of hot water by the way, just be careful during showers as water lines are connected to other rooms, it means the water suddenly turns cold or very hot. As this was a quarantine stay, the food was limited only to what they provide or from room service which was terrible, the choices and the prices were murder at best, the food was overpriced and the portion sizes was just way off and it varies from day to day (maybe depending on the servers mood or the chef). Don't order the hamburger as its all bun, at first you'd think its very big, then you open it, its like meh, the buns are like 2/3 of the whole hamburger. The food was just a ripoff. All in all, if this was a staycation, this would have been perfect, but since this is a quarantine hotel for now, stay off it. Choose some other hotel. Food is terrible, since you're stuck in your room and can't order outside food, well your screwed for the next 10 days.
Stayed 3 nights in Jun 2021