Search Villas in West Harvey

"Heat in our room broke twice. Front desk person did not show any compassion although it was below freezing outside. Maintenance guy fixed it but it broke again in the middle of the night. We slept in a freezing room. Another guy came in the morning and fixed it and said that the other person did not do it right. That is why it broke again. Told the front desk but just gave me a sorry. Will never book this hotel again!"

"Everything good"

"Friendly enviroment, great service, room clean"

"clean room, wonderful pool, breakfast was very good, everything felt effortless."

"Excellent customet service. Our car wouldn't start. The manager got jumper cables from another employee and brought his own car out to jump ours. We didn't even ask, he saw us and volunteered to help. There was a room issue when we first checked in. It was immediately corrected and they gave us 2 free drink tix for the bar onsite."

"epic service"

"Nice historic venue. Rooms were a little musty and bathroom could have been fresher. The lobby was great."

"Upon arrival, the guest service agents were kind and attentive to guests, even while others waited in line, and were careful to give each guest their attention. With this location being in the heart of downtown, it was easy to walk to the theatre or enjoy a walk along the lake."

"Overall, this hotel was excellent. Extremely helpful staff...way above and beyond. I was told they were having a 3 hour staff training meeting one of the days I was there and it's evident a key component of that training was guest accommodations and helpfulness. I only had two complaints: the major one is that it was impossible to get internet in my room. I could get it fine in my meeting room but not the sleeping room. The minor is their coffee pods leave coffee grounds in the cup, every time. And their cups were too large for the capacity of the Keurig so I left a mess of water leaking but figured it out after the second morning. Sorry!"