Hotel Rooms with Balcony in Upper East Side

"Room was very comfortable, very clean. Door handle to the bathroom needs repair or replaced. Housekeeping staff was spectacular, front desk was very dismissive, no personality to be at a front desk of a hotel, doorman or gentleman watching the front area with the front desk staff not very personable either . I have worked customer service for many years along including front desk at a hotel and never have I experienced the lack of friendliness from a staff at a hotel. Housekeeping and maintenance had way better customer care than the lady checking us in. "

"Beautiful rooms. Great service. "

"helpful staff, nice rooms, location"