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Dreams Tulum Resort & Spa - All Inclusive

4.5 star property
Guests enjoy unlimited gourmet dining, cocktails, snorkeling adventures, and rejuvenating spa treatments at their leisure.

Choose dates to view prices

Dreams Tulum Resort & Spa - All Inclusive blends tropical vibes with modern comforts. Unwind with a beach massage or relax by the two outdoor pools. The resort boasts an onsite winery and nine restaurants offering international cuisine, including French dishes.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Parking included
The current price is RM1,163
RM1,420 total
includes taxes & fees
17 Apr - 18 Apr

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Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Deluxe Garden View King

Down duvets, in-room safe, individually decorated

Deluxe Garden View King

9.0 out of 10
Wonderful
(19 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Adult Garden View Double

Down duvets, in-room safe, individually decorated

Deluxe Adult Garden View Double

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Ocean View Double

Down duvets, in-room safe, individually decorated

Preferred Club Ocean View Double

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Adult Garden View King

Down duvets, in-room safe, individually decorated

Deluxe Adult Garden View King

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Ocean View King

Down duvets, in-room safe, individually decorated

Preferred Club Ocean View King

8.6 out of 10
Excellent
(10 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Hacienda Presidencial Suite

Down duvets, in-room safe, individually decorated

Preferred Club Hacienda Presidencial Suite

  • Ocean view
  • 181 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda Preferred Club Suite

Down duvets, in-room safe, individually decorated

Hacienda Preferred Club Suite

  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Preferred Club Deluxe Swimout Garden Double

Down duvets, in-room safe, individually decorated

Preferred Club Deluxe Swimout Garden Double

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Garden King

Down duvets, in-room safe, individually decorated

Preferred Club Deluxe Swimout Garden King

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean Front King

Down duvets, in-room safe, individually decorated

Preferred Club Honeymoon Suite Ocean Front King

  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Down duvets, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front Double

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Down duvets, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Swimout Adult Garden Double

Down duvets, in-room safe, individually decorated

Preferred Club Deluxe Swimout Adult Garden Double

  • Garden view
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Adult Garden King

Down duvets, in-room safe, individually decorated

Preferred Club Deluxe Swimout Adult Garden King

8.4 out of 10
Very good
(5 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View Double

Down duvets, in-room safe, individually decorated

Junior Suite Garden View Double

8.4 out of 10
Very good
(10 reviews)
  • Garden view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Double

View from room

Preferred Club Junior Suite Ocean View Double

  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Garden View King

Down duvets, in-room safe, individually decorated

Junior Suite Garden View King

8.4 out of 10
Very good
(9 reviews)
  • Garden view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Down duvets, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden View Double

Down duvets, in-room safe, individually decorated

Deluxe Garden View Double

9.0 out of 10
Wonderful
(13 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Garden View King

Down duvets, in-room safe, individually decorated

Deluxe Junior Garden View King

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Garden View King

Down duvets, in-room safe, individually decorated

Preferred Club Junior Suite Garden View King

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Garden View Double

Down duvets, in-room safe, individually decorated

Preferred Club Junior Suite Garden View Double

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, Garden View (Deluxe)

Down duvets, in-room safe, individually decorated

Family Suite, Garden View (Deluxe)

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

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About the area

Located in Tulum, Dreams Tulum Resort & Spa - All Inclusive is next to a golf course and on a private beach. LabnaHa Ecopark Adventures and Temple of Doom are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tulum National Park and Gran Cenote. Travelling with kids? Don't miss Xel-Há Park. Take the opportunity to explore the area for water adventures such as fishing. Visit our Tulum travel guide
Map
Carretera Chetumal Pto Juarez km 236.7, No. 1 Tankah Riviera Maya, Tulum, QROO, 77780

What's nearby

  • Tulum Mayan Ruins featuring rocky coastline and tropical scenes
    Tulum National Park
    1 min walk - 0.0 km
  • The famous "Mayan Ruin at the glorious Beach" in Tulum. The site is part of a larger archeological site and gets VERY busy in spring. But it´s definitely worth a visit, since you can go for a swim after the cultural part ;-) #AquaTrove
    Jaguar Park
    1 min walk - 0.0 km
  • Tulum Mayan Ruins showing a ruin
    Tulum Mayan Ruins
    7 min drive - 8.1 km
  • 0_BXP44312
    Xel-Há Park
    9 min drive - 12.1 km
  • Swimming with fish and turtles and with bats in the caves above is just amazing. All for only 180 pesos. Happily, they make you shower before you go in to wash off and sunscreen and insect repellent to protect the ecosystem.
    Gran Cenote
    13 min drive - 15.8 km

Getting around

  • Tulum Intl. Airport (TQO)
    54 min drive

Restaurants

  • World Cafe
    2 min walk
  • Coco Cafe
    2 min walk
  • Seaside Grill
    2 min walk
  • El Patio Restaurant
    2 min walk
  • Playa Pescadores
    17 min drive

About this property

Dreams Tulum Resort & Spa - All Inclusive

Luxury all-inclusive property near Tulum National Park
Located close to LabnaHa Ecopark Adventures, Dreams Tulum Resort & Spa - All Inclusive provides a free breakfast buffet, an adjacent golf course and an attached winery. This property is a great place to bask in the sun with a private beach, free beach cabanas and beach massages. Treat yourself to reflexology, a deep-tissue massage or a body wrap at the on-site spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner and French cuisine. Enjoy the health club, as well as activities, such as beach volleyball, scuba diving and kayaking. Free in-room WiFi is available to all guests, along with a nightclub and a swim-up bar.
Other perks at this property include:
  • 2 outdoor pools and a children's pool, along with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking and valet parking
  • An outdoor tennis court, babysitting (surcharge) and ATM/banking services
  • Beach towels, barbecues and a front desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All 432 individually furnished rooms feature comforts, such as 24-hour room service and free international calls, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Childcare services, free infant beds and free extra beds
  • Bathrooms with rainfall showers and designer toiletries
  • 42-inch flat-screen TVs with premium channels
  • Furnished balconies or patios, LED light bulbs and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Preferred by Nature – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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  • All-inclusive
  • Spa
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The price is RM1,463
RM1,783 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 7 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bordeaux
  • El Patio
  • Gohan
  • Himitsu
  • Portofino

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Library
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Tennis lessons
  • TV in common areas
  • Winery

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (5,460 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Dreams Tulum Resort All Inclusive
Dreams Tulum
Dreams Tulum All Inclusive
Hotel Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort All Inclusive
Dreams Tulum All Inclusive
Tulum Dreams Tulum Resort & Spa - All Inclusive Hotel
Hotel Dreams Tulum Resort & Spa - All Inclusive
Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort Spa All Inclusive
Dreams Resort All Inclusive
Dreams All Inclusive
Dreams Tulum & Inclusive Tulum

Frequently asked questions

Does Dreams Tulum Resort & Spa - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Dreams Tulum Resort & Spa - All Inclusive?

As of 18 Mar 2026, prices found for a 1-night stay for 2 adults at Dreams Tulum Resort & Spa - All Inclusive on 17 Apr 2026 start from RM1,163, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Dreams Tulum Resort & Spa - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Dreams Tulum Resort & Spa - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Dreams Tulum Resort & Spa - All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Dreams Tulum Resort & Spa - All Inclusive?

Checkout is at noon. Late check-out is available for a fee.

Are there all-inclusive benefits at Dreams Tulum Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. Activities include yoga classes.

Where is Dreams Tulum Resort & Spa - All Inclusive located?

Located in Tulum, this beachfront property is next to a golf course and within 3 mi (5 km) of Tulum National Park and LabnaHa Ecopark Adventures. Tulum Mayan Ruins and Xel-Há Park are also within 6 mi (10 km).

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Reviews

Dreams Tulum Resort & Spa - All Inclusive Reviews

7.8

Good

8.6

Cleanliness

8.0

Amenities

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 461 out of 1000 reviews
Rating 8 - Good. 200 out of 1000 reviews
Rating 6 - Okay. 166 out of 1000 reviews
Rating 4 - Poor. 82 out of 1000 reviews
Rating 2 - Terrible. 91 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Lediola

Staff was amazing
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Patricia

Our room was always clean. The staff thought out the property was very nice and helpful. The ocean views were beautiful. Best place we had stayed at.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Aaron Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff everyone was so friendly I’d love to go back
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing entertainment and staff as always. Constantly working their hardest to maintain a clean and fun environment for everyone.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Lia

Liked: Cleanliness, amenities, property conditions & facilities
Staff are lovely, nice and helpful. The grounds are immaculate and beautiful.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Spencer

Liked: Cleanliness, amenities, property conditions & facilities
Clean room good food staff was great
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Derek

Great staff
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good at this resort food personal the people in the lobby restaurants bars etc it was amazing
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Room was great, very clean. Staff was amazing!
Stayed 10 nights in Dec 2025
Verified

10/10 Excellent

Ramachandra

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless.staff was very helpfull. I had lot of trouble to locate rooms given their room number. I strongly suggest to set up indicators to locate rooms given the room#.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

NIKIA

Liked: Cleanliness, amenities, property conditions & facilities
The room service and the spa were absolutely wonderful.
Stayed 5 nights in Nov 2025
Verified

6/10 Okay

Donna Phyllis

Disliked: Property conditions & facilities
The staff was nice. Just was a hierarchy system. That was very noticeable
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Sergio

Liked: Cleanliness, property conditions & facilities
Everything was so good the room, staff,amenities and food too no complaints . Very good atmosphere
Stayed 8 nights in Nov 2025
Verified

10/10 Excellent

Shavonte

Liked: Cleanliness, amenities, property conditions & facilities
I had an amazing stay! The staff was very pleasant, friendly and showed you a great time. 100000/10 highly recommend. Very beautiful, private beach, nice, clean, spacious rooms. Food was delicious:)
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Valentina

Liked: Cleanliness, amenities, property conditions & facilities
Staff is extremely nice, gardens are beautifully maintained. Cocktails are great, food is very good.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Romilio Ernesto Paiz

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the Hacienda feel to the Property and the food at World Cafe was amazing!
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Christine Joy

Liked: Cleanliness, property conditions & facilities
I had an amazing time at Dreams Tulum Resort — the property is beautiful, the vibe is relaxing, and the staff made my stay really special. The rooms and grounds were gorgeous, and I truly enjoyed the overall experience. If I had one small piece of feedback, I’d recommend choosing the restaurants over the buffet — the restaurant food was definitely better in quality and flavor. Other than that, everything about my stay was wonderful, and I’d absolutely come back and recommend it to others.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Israel

Liked: Cleanliness, amenities, property conditions & facilities
The number one thing that stood out to my Wife and I was the customer service. The staff was actually happy to have us and you could feel it. The food and drinks were good too. The scenery/ aesthetics was absolutely beautiful which prompted us to do a great photo shoot with Enersto and was so good!! The photos turned out amazing!! Thank you to Isabella (Front desk), Juan (Bailsman), Erick (Spanish class), Benito (drink waiter on the beach). And of the housekeepers and plenty of other nice staff that we didn't quite catch your name but we felt your positive energy. The beach was beautiful and not much seaweed at all and they cleaned it daily! This was a Valentine trip for my Wife and I and you all exceeded our expectations. Gracias!!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so nice and professional
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Janyah

Great place overall. Food 8.5/10 if that food wasn’t too good. Rooms were okay clean but something sure enough bit us up in that bed.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, a little dated. Restaurants were good & staff at these restaurants were great. However our experience with the staff in the world cafe was hit & miss. The preferred club staff on the beach were amazing — saturnino, Marcos, Laura, Salvador, Guadalupe, all the staff were fabulous
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
This was our first visit to Tulum and we will definitely be back! The service at this resort was 5 star (especially Alfonzo at the preferred beach), rooms beautiful and well cared for, the food/drinks were fantastic along with prompt room service on any request. We loved how secluded this resort was with miles of beaches to explore. We look forward to bringing our kids with us next trip!!!
View from our room
Stayed 7 nights in Nov 2025
Verified

4/10 Poor

Becky

Liked: Staff & service
The room was not good. I upgraded to a priority swim out and the lock on the conjoined room was broken the screen on the sliding door was ripped the safe was broken. And the worst part was no bar service for the swim out and the closest bar was at the other end of the property so having the swim out room was not worth it if you're planning on drinking. The food was not that good and the only thing the minny bar had was soda and water. I would not go back and wouldn't recommend. For this being a Hyatt property for me it was disappointing as I have always had better from their property's and paying to be a priority member I was disappointed as I just did not get that.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort so tropical!! Food was amazing
Stayed 4 nights in Jul 2025
Verified

8/10 Good

Valentina

Liked: Cleanliness, amenities, property conditions & facilities
Staff is great, friendly! Amenities are nice, food is good and coffee but most of the specialty restaurants are closed. There are few wedding a day so if you are not a part of a Wedding party it could be overwhelming.
Stayed 4 nights in Nov 2025