Hotel Dekat Thames Ditton Miniature Steam Railway

"Bar staff were not very helpful when checking in and left me waiting for the manager for 15 minutes and was ignoring me and non-responsive when I would ask what the delay is. Other than that the experience was fantastic, the room was lovely, the restaurant was lovely, can’t complain. Just the check in experience left a slight sour taste."

"My husband and I spent 2 nights at The Swan Inn. The staff were all fantastic and the food at the restaurant was great. Having a breakfast cooked to order included in the price was a nice surprise. The accommodation was good value and the bedroom, while small, was well designed. The shower was fabulous with lovely shampoo and soaps. Our only criticism was the bed and pillows. The mattress was mis-shapen (so much so that I fell out of bed twice). The duvet was too small and the pillows were...

"From the moment we arrived all of the staff were lovely. The building was beautiful. Breakfast was amazing. Really lovely place and perfect location to explore the palace."

"Staff were really helpful"

"The room looks just as advertised with a lovely view of the Thames River. Quiet and safe location will def stay again when traveling to London"

"It was brilliant location for sandown race course and the room had everything we needed."

"Lovely property. Charles was welcoming"

"It was clean and staff were great"

"It was a good basic room suitable for a night's stay."

"Unfortunately, our stay was very disappointing. The biggest issue was that there was no bedding provided at all for the living room sofa bed(just a sheet over the bed), meaning the children had nowhere suitable to sleep - no quilt, no sheets, and no pillows. This was a basic necessity that should have been provided. We tried contacting the host through WhatsApp and messages but received no response, even after checking out. We also had no WiFi password. The information sheet said to refer to a...

"Greeting on arrival not great, disorganised and manager swore behind bar for all to hear. Room very tired and waited 55mins for our breakfast to arrive. Overpriced for what it was, definitely won’t stay again."

"Friendly, welcoming and good food..."

"Edwina was a welcoming host! Nothing was too much trouble! Made sure we always had what we need! Accommodating our American car! Fabulous fresh cooked breakfast! Room was lovely which was cleaned daily. The best shower pressure! Tea coffee, water and juice in the room. Great location, walking distance to Esher town centre and the Racetrack! Highly recommend Edwinas home!"

"The room was very clean and nicely furnished, however, the main issue was that there is no air conditioning in this room only a fan. The room description specifically noted air conditioning which contributed to our decision to book this hotel if staying in summer months, please bear in mind there is no air-conditioning."

"Breakfast was excellent"

"The parking and elevator system must be improved. Nothing connects and you must go through urine soaked “tunnels” to get to your car. A very clean hotel and nice once inside. But I would not ever recommend somebody stay here if they are driving in. All elevators on the garage were broken (4-5) and the ones in the hotel did not connect and also some don’t take you to street and some do. We spent most of our “leisure time” trying to figure out where to park, how to carry luggage, and trying to...

"really nice hotel good buffet breakfast and friendly staff will def return"

"The refurbishing of this hotel is still in progress, therefore it is a bit noisy as construction starts around 7:30 a.m.. There is presently only one small bar/restaurant available for members and hotel guests for breakfast, lunch/dinner/drinks and it is overcrowded in the morning, and doesn't stay open longer to assist hotel guests (there are some pubs/restaurants nearby). Majority of staff is knowledgeable and helpful."

"Wonderfully relaxing, great food, amazing staff."